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The reason why those black bars exist are balancing and ... to prevent players from seeing inactive enemies. Basically, all enemies too far away from the players become inactive to safe computing power. And with a too wide screen you can see that far away that you can actually see them before they become active.
Which is also part of the second reason, balancing. If players who have such a wide screen can see further than players who use a regular monitor it means that those players have an advantage. This is especially important in a game like PoE that is usually rather zoomed in. So to not urge the players into getting widescreen monitors to have this advantage they added those black bars. Aka balancing so that every player seems the same thing no matter the monitor they use.
So TLDR: The game has very functional 32:9 support and what you're complaining about is working as intended. Even though many ultra widescreen players don't really like it.
5120 x 1440 0.37%