Why Are Developers Ignoring Player Issues?

[OneTrueSaman]

I, along with many other players, have been experiencing severe freezing issues since the game’s launch. This problem is critical because it completely prevents players from enjoying the game. It’s one of the most significant issues that should have been addressed immediately.

While I understand that you released a video discussing the patch notes, my main concern is this: why are you ignoring one of the most critical problems in the game?

This isn’t a minor bug—it’s a game-breaking issue that affects the core gameplay experience. As players, we need transparency and, more importantly, solutions to problems that make the game unplayable.

Please prioritize fixing this issue. It’s frustrating to feel like our voices are being ignored.

[Operation40]

Originally posted by Fluffy Bunny of Despair:

I haven't seen a single thread actually providing proof that a pc part was damaged over that.
But i am sure open for you to link me to one?!

And that doesn't answer my question. What do you want GGG to do about that besides work on the problem?

not specific to this issue, but I have seen hard freeze and reset corrupt a windows install and even the MBR on the drive.. making it appear as if it fried some hardware, but of course it's fixable by windows repair. this may be outside the skill-set of the average player tho who would just have to take their PC to a tech

[Fluffy Bunny of Despair]

Originally posted by Operation40:

Originally posted by Fluffy Bunny of Despair:

I haven't seen a single thread actually providing proof that a pc part was damaged over that.
But i am sure open for you to link me to one?!

And that doesn't answer my question. What do you want GGG to do about that besides work on the problem?

not specific to this issue, but I have seen hard freeze and reset corrupt a windows install and even the MBR on the drive.. making it appear as if it fried some hardware, but of course it's fixable by windows repair. this may be outside the skill-set of the average player tho who would just have to take their PC to a tech

Yeah again. I am sure you are not making ♥♥♥♥ up. But without the correspending proof its just a bit hard to blindly believe that stuff.

[theoddmike]

I'm using Vulkan and still get regular hard crashes (need to reboot pc) Running a RTX 3080. game runs smooth and perfect, but will often crash at loading screens, even the initial game boot screen. and then sometimes it doesn't and I can play for ages. its random but very irritating and pretty frequent.

[Fluffy Bunny of Despair]

Oh and do not take me wrong.
GGG should make their best effort getting that sorted out.
I just do not understand people coming to the Steam Forums of all things to complain that GGG is ignoring them, even tho they explicitly talked about the crashes.

Not sure what else one can expect except them working on it.
As if the 30 bucks one payed for an EARLY ACCESS test which should have been enough information for every adult person to understand that the game will have issues.

I am just really baffled by that.

[Daeron]

Originally posted by Fluffy Bunny of Despair:

Originally posted by Operation40:

not specific to this issue, but I have seen hard freeze and reset corrupt a windows install and even the MBR on the drive.. making it appear as if it fried some hardware, but of course it's fixable by windows repair. this may be outside the skill-set of the average player tho who would just have to take their PC to a tech

Yeah again. I am sure you are not making ♥♥♥♥ up. But without the corresponding proof its just a bit hard to blindly believe that stuff.

HELLO !!! THERE PLENTY OF EVIDENCE on their site and youtube.... just help yourself... if i want to understand something i make research no begging for answers.... it's super easy to look it up

And you 30$ argument is nonesens... they ask money for a early access for a futur free game... and early acess doesn't mean ALPHA or BETA... it mean almost finish and you get to access the gear earlyer THAT'S it....

[Paroe]

Originally posted by theoddmike:

I'm using Vulkan and still get regular hard crashes (need to reboot pc) Running a RTX 3080. game runs smooth and perfect, but will often crash at loading screens, even the initial game boot screen. and then sometimes it doesn't and I can play for ages. its random but very irritating and pretty frequent.

Sounds like a corrupted shader issue, the very issue caused by the windows update bungling DX12.
First post in the thread outlines two major fixes you can try that work for most situations.

[Paroe]

Originally posted by Daeron:

Originally posted by Fluffy Bunny of Despair:

Yeah again. I am sure you are not making ♥♥♥♥ up. But without the corresponding proof its just a bit hard to blindly believe that stuff.

HELLO !!! THERE PLENTY OF EVIDENCE on their site and youtube.... just help yourself... if i want to understand something i make research no begging for answers.... it's super easy to look it up

And you 30$ argument is nonesens... they ask money for a early access for a futur free game... and early acess doesn't mean ALPHA or BETA... it mean almost finish and you get to access the gear earlyer THAT'S it....

HELLO!!! there isnt actually any evidence - just people complaining without understanding the issue or the tools at their disposal to fix it.

Also your definition of early access is the AAA "you can play it a few days before release TEEHEE!!!!!!!!!!!!" version; The actual version of early access, the one people actually use when talking about the practice, is access to a game still in active development before its 1.0 launch.
... Also GGG called it a beta all the way until EA started, because the marketing team told them early access sells better than calling it a beta environment.

[Leon]

Originally posted by Daeron:

Originally posted by Fluffy Bunny of Despair:

Yeah again. I am sure you are not making ♥♥♥♥ up. But without the corresponding proof its just a bit hard to blindly believe that stuff.

HELLO !!! THERE PLENTY OF EVIDENCE on their site and youtube.... just help yourself... if i want to understand something i make research no begging for answers.... it's super easy to look it up

And you 30$ argument is nonesens... they ask money for a early access for a futur free game... and early acess doesn't mean ALPHA or BETA... it mean almost finish and you get to access the gear earlyer THAT'S it....

And D4 bricked many 3080tis in its early access look and was a pile of shader issues and horse blocking and many crashes to say the least at launch let alone the day long lines to get in you couldn't play it for 1-3 days if you was lucky and that was $60+

This game has been out for a month and 2 weeks oh that was over xmas and they still addressed there are issues with nvidia cards and other crashes in the interview end of the day it will be fixed when its fixed you can wait or not, for £20 its hardly like you have spent alot for a game that will be around for 10 years or more.

Would have loved to see the posts at poe1 launch as that was way way way worse and that turned out into one of the best arpgs ever made if not the best.

[OneTrueSaman]

Originally posted by Fluffy Bunny of Despair:

Oh and do not take me wrong.
GGG should make their best effort getting that sorted out.
I just do not understand people coming to the Steam Forums of all things to complain that GGG is ignoring them, even tho they explicitly talked about the crashes.

Not sure what else one can expect except them working on it.
As if the 30 bucks one payed for an EARLY ACCESS test which should have been enough information for every adult person to understand that the game will have issues.

I am just really baffled by that.

Today, I’ve explained enough and don’t want to spend more time trying to convince people who are deliberately misunderstanding. As a final explanation:

1.Everyone who purchased the game knew it was in Early Access and had issues, and they certainly paid $30 with this understanding.
2.I’ve mentioned in previous posts that the game, being in Early Access, definitely has problems and isn’t flawless. But even if the game is in alpha, it needs to be playable so that we can experience it! (Some people saying, “This is beta, so such issues are natural,” were very amusing to me.)
3.You keep saying, “Yes, the developers reacted in the podcast and said they’re working on it!” If you read Reddit from the very first day it launched on Steam, you’d realize that many people couldn’t play the game and faced freezing issues from day one. For some, like me, when this issue happens, the only solution is to restart the system. Sure, there are some workarounds, but they’re all temporary! Don’t you think it would have been better if the developers at least made an official post on Steam during this time to say they’re working on it? They didn’t even mention it in the patch notes! And then you say, “They talked about it in the podcast after a month.” Really? Why wouldn’t they address such a significant issue right from the start or at least post something official on Steam?
4.These issues can happen in any game, and that’s natural. But I don’t understand why some people enjoy discrediting those who bring up their problems! Just read the comments from these people on this post.

[Leon]

No Dev would ever post on steam regardless they have there own forums for info.

and for your info they posted this on the 7th dec a day after release......

**********
Known Issues



These PoE2 Early Access problems are currently being investigated and we'll be trying to get them fixed as soon as we can.

High priority issues:

Migration out of Solo-Self Found leagues is temporarily disabled.
Investigating cases where some players experience crashes related to Multithreading and have to restart their PCs. This seems to mostly be for players with the Windows 24H2 update.
Some cases where Atlas states can be "bricked" by being cut off.
Ascent to Power quest text in Cruel Act 2 is misleading.
Lost Tower radius not visible when using Map Device from Hideout.
Dodge Rolling when near interactables can sometimes briefly stop you from using Skills.
Kopec boss checkpoint sometimes doesn't work.
Vine Arrow not slowing enemies.
Shockburst rounds not gaining extra shots per magazine from gem quality.
Crossbows sometimes failing to shoot/problems related to reloading.
Asala can fail to protect you during Jamanra's storm skill
Blood Mage Gore Spike not visually updating Critical Damage values
Terrain generator out of sync errors that can happen in The Trial of the Sekhemas.
Astral Projection not working with Shockwave Totem.

If a bug you're experiencing isn't on this list it doesn't mean we're not aware and looking into it, this is just a list of common and important problems. Any other issues please make a bug report or respond to another thread if it looks to be the same problem, thanks.

[Relic]

This seems to be a CPU issue, if you run the game with the matrix up make sure the CPU never maxes out and your GPU not maxed out, i had the same issue made some changes runs fine now

[Simon Bar Sinister]

Originally posted by OneTrueSaman:

Originally posted by Paroe:

They arent ignoring it. Theres a handful of different issues running around but generally its due to a WINDOWS UPDATE that bungled directX 12.
GGG is NOT a windows or direct X developer. They cannot fix problems with things they do not own, because it is not a problem with their software. They can mitigate those problems - which theyre working on doing - but they cannot solve them.

Meanwhile if you spent any amount of time looking up your problems youd have run into two major solutions to try:
Refresh the shader cache by reducing shadows/lighting ---> Change DX12 to DX11 or vulkan if vulkan works for you ---> Disable multhithreading. IN this order - the order matters.

OR

Disable poe2 from using cores 0 and/or 1 in task manager. This stops the corrupted shader from demanding 100% of your CPU resources in the first place, so it never causes a hardware lockup because windows bungled DX12.

Personally i find the first option less squidgy, but others prefer the second option.

How do you know I haven't looked for solutions? All the existing solutions are temporary! Also, this issue has affected several other games due to Windows updates, but most games have fixed the problem, including Ubisoft titles like Valhalla and Star Wars Outlaws, as well as Dead Island 2. The developers' lack of action in solving this issue is indefensible.

This is early access. Come back after release if you don't have patience for bugs to be fixed. They know about the issue. Guess what? Some problems are harder to fix then others. It will eventually get fixed.

[piitsi]

Originally posted by Necropants:

Use vulkan.

works even worse with vulkan.

[SharkPlush]

I think the presence of services like Geforce Now makes these threads all the more amusing. Not one crash all day...

[Fluffy Bunny of Despair]

https://www.pathofexile.com/forum/view-thread/3695606

Fixed four client crashes.

And look at these patch notes ... but yeah .... clearly ... ignoring everything. doing nothing ... mhm