Store Page
Path of Exile 2
All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

Path of Exile 2

Store Page
H.E.A.T. Viper Feb 8 @ 5:56pm
A month pass and still no Shirt and Hoodie
Picked up the Warlord of Karui Supporter pack that comes with the Shirt and Hoodie. It's been over a month, and I still haven't received the merchandise.

Sent 4 emails already and no response, should I just contact paypal and ask for refund?
< >
Showing 1-15 of 42 comments
Pervy Feb 8 @ 6:08pm 
https://www.pathofexile.com/forum/view-thread/3605962/page/2
Your not alone
#1
H.E.A.T. Viper Feb 8 @ 8:40pm 
Originally posted by ghost:
Every email you sent put you at the back of the queue btw.

Man! this sucks! I'm US based and it's been a month
#2
MrSoul Feb 9 @ 1:21pm 
Originally posted by H.E.A.T. Viper:
Originally posted by ghost:
Every email you sent put you at the back of the queue btw.

Man! this sucks! I'm US based and it's been a month
Theyre not a US company...
#3
xXBulletJusticeXx Feb 9 @ 1:38pm 
Originally posted by H.E.A.T. Viper:
Picked up the Warlord of Karui Supporter pack that comes with the Shirt and Hoodie. It's been over a month, and I still haven't received the merchandise.

Sent 4 emails already and no response, should I just contact paypal and ask for refund?

Patience senpai... I've sent an email and had a response. It took 2 weeks to get a response. They are working on it. Each time you send a new email, it takes them that much longer to respond. patience.
#4
H.E.A.T. Viper Feb 9 @ 5:02pm 
Originally posted by MrSoul:
Originally posted by H.E.A.T. Viper:

Man! this sucks! I'm US based and it's been a month
Theyre not a US company...

They are not but the previous shirts I got from them are shipping from CA
#5
Bodhi Utah Feb 12 @ 3:34pm 
ordered on 12/14/2024 and have not received the physical goods or any communication about the items. Customer support isn't responding.
#6
REKLO Feb 12 @ 4:39pm 
I GOT MINE
#7
H.E.A.T. Viper Feb 12 @ 8:20pm 
Originally posted by Bodhi Utah:
ordered on 12/14/2024 and have not received the physical goods or any communication about the items. Customer support isn't responding.

yea the support is non existent. probably just gonna message paypal for refund on the upgrade.
#8
xXBulletJusticeXx Feb 13 @ 6:01am 
Originally posted by H.E.A.T. Viper:
Originally posted by Bodhi Utah:
ordered on 12/14/2024 and have not received the physical goods or any communication about the items. Customer support isn't responding.

yea the support is non existent. probably just gonna message paypal for refund on the upgrade.

LOL , or , you could just wait. It's not like having the goods sooner changes what they are. If they still have not gotten around to it by the end of Early Access, I would say otherwise but right now it's too soon to just knee jerk react to an overwhelming situation that they put themselves into.

Sometimes patience is a good thing. :steamthumbsup:
#9
AFC_HIGHBURY Feb 13 @ 6:05am 
Originally posted by xXBulletJusticeXx:
Originally posted by H.E.A.T. Viper:

yea the support is non existent. probably just gonna message paypal for refund on the upgrade.

LOL , or , you could just wait. It's not like having the goods sooner changes what they are. If they still have not gotten around to it by the end of Early Access, I would say otherwise but right now it's too soon to just knee jerk react to an overwhelming situation that they put themselves into.

Sometimes patience is a good thing. :steamthumbsup:
They paid alot of money for that, it isn't cheap. They damn well should have got around to sending it out already. Shocking that people want what they paid for, how dare they want some clarity on what is happening.
Last edited by AFC_HIGHBURY; Feb 13 @ 6:06am
#10
xXBulletJusticeXx Feb 13 @ 6:09am 
Originally posted by AFC_HIGHBURY:
Originally posted by xXBulletJusticeXx:

LOL , or , you could just wait. It's not like having the goods sooner changes what they are. If they still have not gotten around to it by the end of Early Access, I would say otherwise but right now it's too soon to just knee jerk react to an overwhelming situation that they put themselves into.

Sometimes patience is a good thing. :steamthumbsup:
They paid alot of money for that, it isn't cheap. They damn well should have got around to sending it out already. Shocking that people want what they paid for.

The hoodie and shirt are not actually a lot of money. The amount of money paid was more for cosmetics and in-game currency.

Warlord of the Karui pack is 240.00 USD. IF you don't want the Shirt and Hoodie they give you 660 shop points instead. That means the value of the Shirt and Hoodie is only 66 USD.

Not that much money when you put it in perspective. :steamhappy:
#11
AFC_HIGHBURY Feb 13 @ 6:10am 
Originally posted by xXBulletJusticeXx:
Originally posted by AFC_HIGHBURY:
They paid alot of money for that, it isn't cheap. They damn well should have got around to sending it out already. Shocking that people want what they paid for.

The hoodie and shirt are not actually a lot of money. The amount of money paid was more for cosmetics and in-game currency.

Warlord of the Karui pack is 240.00 USD. IF you don't want the Shirt and Hoodie they give you 660 shop points instead. That means the value of the Shirt and Hoodie is only 66 USD.

Not that much money when you put it in perspective. :steamhappy:
But they paid for that package, it was alot of money.

Not sure why you are defending GGG for their ♥♥♥♥ customer support. Again they care for one thing and they got it.
Last edited by AFC_HIGHBURY; Feb 13 @ 6:11am
#12
xXBulletJusticeXx Feb 13 @ 6:14am 
Originally posted by AFC_HIGHBURY:
Originally posted by xXBulletJusticeXx:

The hoodie and shirt are not actually a lot of money. The amount of money paid was more for cosmetics and in-game currency.

Warlord of the Karui pack is 240.00 USD. IF you don't want the Shirt and Hoodie they give you 660 shop points instead. That means the value of the Shirt and Hoodie is only 66 USD.

Not that much money when you put it in perspective. :steamhappy:
But they paid for that package, it was alot of money.

Not sure why you are defending GGG for their ♥♥♥♥ customer support. Again they care for one thing and they got it.

They paid for the package yes, and recieved all that content. They are upset that the physical part has not arrived yet, but guess what, they probably ran out of shirts and are waiting for more to be made. Just a guess.

They weren't prepared for this level of interest. They ARE hiring more support staff so at least they are attempting to deal with it.

If you want to be a grumpus about it fine, be a grumpus. But don't pretend that the entire cost of the package is for the Shirt and hoodie. There are a lot of other things you get which are directly proportional to the cost (actually cheaper) of buying them piecemeal.
#13
AFC_HIGHBURY Feb 13 @ 6:16am 
Originally posted by xXBulletJusticeXx:
Originally posted by AFC_HIGHBURY:
But they paid for that package, it was alot of money.

Not sure why you are defending GGG for their ♥♥♥♥ customer support. Again they care for one thing and they got it.

They paid for the package yes, and recieved all that content. They are upset that the physical part has not arrived yet, but guess what, they probably ran out of shirts and are waiting for more to be made. Just a guess.

They weren't prepared for this level of interest. They ARE hiring more support staff so at least they are attempting to deal with it.

If you want to be a grumpus about it fine, be a grumpus. But don't pretend that the entire cost of the package is for the Shirt and hoodie. There are a lot of other things you get which are directly proportional to the cost (actually cheaper) of buying them piecemeal.
So they didn't receive it then? Had it not been for the physical good then they wouldn't have spent that much. What are you even talking about.

They may have not cared about the points, they may have just wanted the physical, meaning they had to spend that much.
Last edited by AFC_HIGHBURY; Feb 13 @ 6:20am
#14
xXBulletJusticeXx Feb 13 @ 6:24am 
Originally posted by AFC_HIGHBURY:
Originally posted by xXBulletJusticeXx:

They paid for the package yes, and recieved all that content. They are upset that the physical part has not arrived yet, but guess what, they probably ran out of shirts and are waiting for more to be made. Just a guess.

They weren't prepared for this level of interest. They ARE hiring more support staff so at least they are attempting to deal with it.

If you want to be a grumpus about it fine, be a grumpus. But don't pretend that the entire cost of the package is for the Shirt and hoodie. There are a lot of other things you get which are directly proportional to the cost (actually cheaper) of buying them piecemeal.
So they didn't receive it then? Had it not been for the physical good then they wouldn't have spent that much. What are you even talking about.

They may have not cared about the points, they may have just wanted the physical, meaning they had to spend that much.


Wether you opt for the physical goods or not, you still pay the same price for the package.

What I'm talking about is having patience to give GGG the opportunity to make it right. Hey, it's your wallet so do what you want.

I think you guys should just chill out and wait. :steamthumbsup:
#15
< >
Showing 1-15 of 42 comments
Per page: 1530 50

Path of Exile 2 > General Discussions > Topic Details
Date Posted: Feb 8 @ 5:56pm
Posts: 45

Discussions Rules and Guidelines