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Also, GGG doesn't read this forum, and you don't have the expertise to say it will be a big problem. :P
I suggest your friend try again, and provides screenshots of the whole process, so we can see if anything is misunderstood/wrong before assuming it's a glitch, and that he reports that in the proper channels on the PoE website.
This post does nothing to help anyone in any kind of way, including your friend.