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Customer support is most likely swamped with emails and takes about two weeks to answer.
Make an account on their website and bind it to your steam account before buying and there should be zero problems.
A tiny minority of people are having issues, most likely related to hardware / drivers / windows updates... but they are very loud on the forums.
Just remember that for every post about the game crashing here, there are 1000+ people playing without crashes.
That said, if you are not up for playing what is essentially a beta version of the game, that is quite solid in some areas, and less so in others, I would give it a few months.
Fingers crossed we get (somewhat) rapid updates and all the common concerns are addressed in the next month or two.