POE2 support is the worst I've seen in 20 years

[Riflas]

Imagine taking every 2 weeks response from a support ticket... holy crap. Overhaul it immediately. Anyway, finally got my issue resolved but jesus christ!

[Wabbits]

They were on holiday shush

[space]

you realize the past few weeks were the holiday period, right?

[Lumifel]

They took 2 week to answer.
They took a break of 2 weeks.

Seems there's a link somewhere

[NotxEevee]

Originally posted by Riflas:

Imagine taking every 2 weeks response from a support ticket... holy crap. Overhaul it immediately. Anyway, finally got my issue resolved but jesus christ!

Do you work on your holidays?

[königplatzen]

it could be worse

[Kassie]

Originally posted by NotxEevee:

Originally posted by Riflas:

Imagine taking every 2 weeks response from a support ticket... holy crap. Overhaul it immediately. Anyway, finally got my issue resolved but jesus christ!

Do you work on your holidays?

Presumably, they (people who complain about the same subject every day) work so hard, that they have time to spam the game + the forum to complain.

[Jenzu]

Originally posted by Kassie:

Originally posted by NotxEevee:

Do you work on your holidays?

Presumably, they (people who complain about the same subject every day) work so hard, that they have time to spam the game + the forum to complain.

k trans no one asked

[Aldroen]

Originally posted by NotxEevee:

Originally posted by Riflas:

Imagine taking every 2 weeks response from a support ticket... holy crap. Overhaul it immediately. Anyway, finally got my issue resolved but jesus christ!

Do you work on your holidays?

No, but there are people covering my work when I am away, because I work for a company that provides a product for money that needs to provide support to justify consumers to spend money on it.

People treating GGG like some sort of 5 people indie team is ridiculous. Holidays dont matter when you are a company funded by one of the biggest publicly traded companies in the world.

[Younguns 375]

Originally posted by Wabbits:

They were on holiday shush

The whole company for two weeks? thats insane. also would love to work at a company that works like a high school

[NotxEevee]

Originally posted by Aldroen:

Originally posted by NotxEevee:

Do you work on your holidays?

No, but deflection

Thank you.
So, next time you expect GGG to work on your holidays, then work during your own holidays too.

Originally posted by Aldroen:

provide support to justify consumers to spend money on it.

It's incredible how you expect people to work on their holidays while you don't.
The servers have been kept online during GGG's holidays.
There have been multiple patches since January 1st.

You literally have nothing to complain about. This is a you problem.

Originally posted by DreadLordAvatar:

Quit defending them. They are owned by Asia's largest tech company. There is no excuse for their lack of existence. GGG has become like Electronic Arts. Just awful.

Originally posted by donut32:

lots of unemployed people on the forum. just because its "holiday" doesnt mean the organization turns into a ghost town for a whole month. just absolutely no clue how the real world operates it would seem.

Do you work during your holidays?
You'll have forgotten about this next week. None of you really care anyway.

[DreadLordAvatar]

Originally posted by Wabbits:

They were on holiday shush

Quit defending them. They are owned by Asia's largest tech company. There is no excuse for their lack of existence. GGG has become like Electronic Arts. Just awful.

[Watergun]

Hopefully you don’t be somebody’s boss or a company owner. Your employee gonna suffer.

[donut32]

lots of unemployed people on the forum. just because its "holiday" doesnt mean the organization turns into a ghost town for a whole month. just absolutely no clue how the real world operates it would seem.

lol

[DreadLordAvatar]

Bottom line, they don't care. They've completely lost touch with the fanbase and community. As long as you keep buying their $500 supporter packs they will keep putting out low quality untested junk.

[TERRORIST]

Originally posted by donut32:

lots of unemployed people on the forum. just because its "holiday" doesnt mean the organization turns into a ghost town for a whole month. just absolutely no clue how the real world operates it would seem.

lol

But that's exactly how it seems. How are they on holiday vacation for 3 weeks? Releasing a hype train of a game in December and going on vacation for nearly a month is absolutely insane. Support tickets are taking up to two weeks to be answered. Meanwhile, you have accounts getting jeopardized, hard pc crashes, huge chase item exploits and market manipulation. The list can go on.