Locked out of your account: Contact support.

[PVT. Parts]

I just got booted from the game and told "Locked out of your account: Contact support." when trying to log back in. That's it, no further explanation on why.

I have emailed support and I didn't get an acknowledgement of receipt.

Now I know for a certainty that I have done nothing worth locking my account over. I am a very casual player and wouldn't even know how to contravene the TOS for anything that would get an account banned.

To be perfectly honest I have been timed out from global chat on a few occasions for 10 - 15 mins at a time, once for 3 hours for making some crude jokes but I took that on the chin and just went on with my day. Are those mutings responsible for this lock out?

If not, what is going on here? Anyone have this happen to them and how long did it take to get a response from support? How long from there until account restoration?

This is honestly very bizarre and disappointing. Any help would be appreciated.

[Pisslord]

No good news for you here.
I've been locked out for almost two weeks.
There's a thread with dozens of pages on the PoE forums(and many other threads) of people suffering the same issue.

As far as I know, nobody has heard back from support yet.
Some of these people have been locked since DAY ONE and support has remained silent.

[PVT. Parts]

Originally posted by Pisslord:

No good news for you here.
I've been locked out for almost two weeks.
There's a thread with dozens of pages on the PoE forums(and many other threads) of people suffering the same issue.

As far as I know, nobody has heard back from support yet.
Some of these people have been locked since DAY ONE and support has remained silent.

This is unbelievable to hear! How can this be acceptable to anyone? Locked out since day one for a game we are intentionally trying to support with our money! Support remaining silent is just unacceptable.

This is one of the rare periods I actually have time to spend on gaming and they lock my paid for account with no explanation.

Truly disappointing as the game is otherwise fantastic.

Would submitting a negative review do anything? I doubt it but might be worth a try.

I can't even post to the POE forums cos my account on there is also locked, this would be funny if it weren't so infuriating!

[Witski]

If the issue persist ask a refund..i will do it if it happens to me.

[PVT. Parts]

Originally posted by Witski:

If the issue persist ask a refund..i will do it if it happens to me.

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

[Ardenwolfe]

Originally posted by PVT. Parts:

Originally posted by Witski:

If the issue persist ask a refund..i will do it if it happens to me.

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

In this case, no. You have too many hours played to request a refund if such applied. Also, Steam has no say so if GGG locked your account for any reason. Regardless, my apologies for being the bearer of bad news.

I wish you best and Merry Christmas.

[PVT. Parts]

Originally posted by Ardenwolfe:

Originally posted by PVT. Parts:

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

In this case, no. You have too many hours played to request a refund if such applied. Also, Steam has no say so if GGG locked your account for any reason. Regardless, my apologies for being the bearer of bad news.

I wish you best and Merry Christmas.

I honestly don't even want a refund and only considered it if it might light a fire under GGG's rear end to actually do something.

I am thoroughly enjoying the game and just want to play it in the very rare time I have off work to truly play a whole bunch(Christmas break) and now it's looking like I won't be able to play at all.

I'm hearing the lock out could have been because it suspects my account has logged in from somewhere else but completely locking the account and having no way to know this is by far the worst way of handling this kind of thing.

Thank you for your wholesome response and likewise wish you the best, a Merry Christmas and a happy New Year!

[Dentin]

Originally posted by PVT. Parts:

Originally posted by Witski:

If the issue persist ask a refund..i will do it if it happens to me.

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

Call bank see if can get it charge back on your cc.

[Neithan]

Originally posted by Dentin:

Originally posted by PVT. Parts:

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

Call bank see if can get it charge back on your cc.

As he bought the game (EA access) via Steam, all that would accomplish is getting his Steam account locked aswell.

[PVT. Parts]

Yeah, charge back sounds like a terrible idea.

[The Real Fragamemnon]

GGG is a indie dev studio. Pretty much low quality games and customer service.

[Azrael ♡]

Originally posted by PVT. Parts:

Originally posted by Witski:

If the issue persist ask a refund..i will do it if it happens to me.

2 days and absolutely no contact from support.

I am 220hrs into the game, does Steam consider refunds under these circumstances or would they just blanket refuse?

Failing that, would Steam support be able to intercede on my behalf?

Honestly this is so bizarre.

I've gotten a refund over the 2 hour mark but 220 is uhh.. not likely.. Worth a shot though.

[xXBulletJusticeXx]

Originally posted by PVT. Parts:

I just got booted from the game and told "Locked out of your account: Contact support." when trying to log back in. That's it, no further explanation on why.

I have emailed support and I didn't get an acknowledgement of receipt.

Now I know for a certainty that I have done nothing worth locking my account over. I am a very casual player and wouldn't even know how to contravene the TOS for anything that would get an account banned.

To be perfectly honest I have been timed out from global chat on a few occasions for 10 - 15 mins at a time, once for 3 hours for making some crude jokes but I took that on the chin and just went on with my day. Are those mutings responsible for this lock out?

If not, what is going on here? Anyone have this happen to them and how long did it take to get a response from support? How long from there until account restoration?

This is honestly very bizarre and disappointing. Any help would be appreciated.

Just asking, sorry if stated earlier, but Where did you purchase your EA key?

[xXBulletJusticeXx]

Originally posted by PVT. Parts:

To be perfectly honest I have been timed out from global chat on a few occasions for 10 - 15 mins at a time, once for 3 hours for making some crude jokes but I took that on the chin and just went on with my day. Are those mutings responsible for this lock out?

honestly... maybe. They really have zero tolerance for certain topics and can get you banned for repeated offenses.

Since this is EA, I would assume violating their TOS multiple times... yeah, I could definately see a moderator slapping a big fat account lock on you just to keep toxicity out of other people's experience.

IDK what you were talking about, and I really don't care, just telling you how it is. GGG has outlined in the TOS very explicitly that there are certain things that you are just not allowed to talk about in-game.

[Witski]

Originally posted by xXBulletJusticeXx:

Originally posted by PVT. Parts:

To be perfectly honest I have been timed out from global chat on a few occasions for 10 - 15 mins at a time, once for 3 hours for making some crude jokes but I took that on the chin and just went on with my day. Are those mutings responsible for this lock out?

honestly... maybe. They really have zero tolerance for certain topics and can get you banned for repeated offenses.

Since this is EA, I would assume violating their TOS multiple times... yeah, I could definately see a moderator slapping a big fat account lock on you just to keep toxicity out of other people's experience.

IDK what you were talking about, and I really don't care, just telling you how it is. GGG has outlined in the TOS very explicitly that there are certain things that you are just not allowed to talk about in-game.

Yeah like reaching level 40 get you a ban as well.

[xXBulletJusticeXx]

Originally posted by Witski:

Originally posted by xXBulletJusticeXx:

honestly... maybe. They really have zero tolerance for certain topics and can get you banned for repeated offenses.

Since this is EA, I would assume violating their TOS multiple times... yeah, I could definately see a moderator slapping a big fat account lock on you just to keep toxicity out of other people's experience.

IDK what you were talking about, and I really don't care, just telling you how it is. GGG has outlined in the TOS very explicitly that there are certain things that you are just not allowed to talk about in-game.

Yeah like reaching level 40 get you a ban as well.

don't know anything about that, level 70 on my Merc and still going strong. Anecdotal at best.