PC Freezing/hanging during level load.

[Is It?]

Edit: What we DO know:

* The Windows version has no relevance to the issue. This SEEMS to be relating to a crash that happens, possibly separate from the freezing problem. It might be related but there's little evidence to support this at the moment.
* Disabling Multithreading In-Game solves the problem, but causes significant performance drops.
* Changing to Vulkan does not make a difference in relation to hardlocking. Unknown if this related to the DX error - of if the DX error is causing by something that would ALSO cause Vulkan to crash - not enough information here.
* Disabling specific CPU cores does NOT solve the problem - however it DOES seem to stop hardlocking - allowing the game process to be closed. This is gleaned from various posts across forums, and is in no way a guaranteed fix.

We know the PoE2 devs are looking at this issue as a priority, so I guess we'll just have wait and see. Official POE2 beta test thread regarding this issue: https://www.pathofexile.com/forum/view-thread/3594126

**EDIT Kapps has released a tool that could potentially help with the loading screen freezing - I have not tested this so AYOR. https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0

Let us know in the thread if this has worked for you.

This it NOT for the DX crashes - this appears to be a separate issue.

** EDIT: I have had some good success with an app called Process Lasso. You can use this to specifically set a rule for the PoE2 process to drop to IDLE priority and un-assign 2 cores iflk the CPU usage rises above 95% for a second, and then remain at IDLE for say, 10 seconds. And then resume normal processes.

Find the tool here: https://bitsum.com/

Turn ProBalance on.

Advanced Settings:
Ignore all options except:
Lower to idle priority instead of below normal - Tick this.
Ignore all foregroud processes - UNTICK this - very important.
Change affinity during restraint: CPUs 2-(your core count - eg 15 for a 5800X3D)

Options/CPU Limiter:
Process match: pathofexilesteam.exe (change this to whatever the GGG launcher version is, if using that)
When CPU use is: 85% (experiment with this - the more powerful the CPU, the lower this can be)
For a period of: 1 seconds
Reduce by this many CPU cores: 8 (Essentially half the logical cores your CPU has - you could just put 2, but I don't see an issue with half)
For a period of: 10 seconds.

This has immediately solved the issue for me - and it even decreases load time dramatically as well. Any tool that can reduce the CPU priority and remove cores will probably work, but this can be done on a rule basis per running process.

Anyone else having this? When transitioning to new levels/towns, the PC locks up completely and I have to reboot. Done this twice now?

Maybe post specs? In case there is a commonality?

4080 Super, Ryzen 5800X3D, 48Gb DDR4. Ultrawide 21:9 @ 3440x1440

EDIT: Thanks to all for responding - as I expected, there's no real correlation in hardware specs to the cause of the issue. The PoE Forum thread is also showing exactly the same information.

[OneForFun]

Originally posted by Bryan:

i also had this problem.

i turned off Nvidia overlay and steam hud, also set the game to always launch as admin, and after that i have played for 3 hours so far and no freeze, keep in mind that doesn't have to mean it's solved.

I can't log into the character at all, because the location starts loading and crashes. I had to create a new character.

[Sentoumaru]

I think this is caused by the Windows 24H2 Update. Try the following, I haven't had crashes since:
* Set process Priority to High
* Set Affinity -> Disable 2 CPU cores

[OneForFun]

Originally posted by reyvinor:

Originally posted by OneForFun:

Save. i have CRIT messages in the log:
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
...
2024/12/08 01:24:41 4620015 d5a32775 [CRIT Client 2388] Failed to decompress (corrupted data)

This is probably causing a crash for me.

absolutly same problem here!! if youo find any resolution - please message

I have solved the problem. I deleted the following game files and started checking the game files in steam
1. MarakethGuards.bank
2. Steam\steamapps\common\Path of Exile 2\Bundles2\Content\metadata\monsters\marakethguards\heroguard\heroguard1.act.bundle.bin

[Tr1kY]

Just turned on "BACKGROUND FPS CAP" under advanced graphics settings and set to 30. Seems working, the mhz spikes on the cpu during loads are gone, for now at least

[noxッ]

Same for me, I can't progress anymore, game crashes while loading caravan quest in act 2.. never had any issue before

[Alessio_AK]

Originally posted by Connie93:

Originally posted by Teaf:

See here if you're freezing on loading screens and you're using Windows version 24H2 (and especially if you have an AMD CPU).

Basically, you need to limit the amount of CPU that Path of Exile can take. It's an issue with Windows 24H2[learn.microsoft.com] and affects numerous games and not just the one's listed in that link. I use BES CPU Limiter as described in that post, and I've not had any further issues.

Just downloaded BES, so I’ll try this now and get back to you.

Edit: What percentage do you put it on? The default is -33%, should I just leave it on that?

Edit 2: This caused my game to stutter extremely badly, to the point of causing nausea lol. I’m hoping there’s a better way or different percentage I can use?

Edit 3: Limiting to -2% removed the stutter, time to see if it stops crashes.

Did it work?
Did you succeed?

[Sjakkoo]

Same

[JM]

It happened to me roughly six times in Act 1. The game freezes, shows this error, then I press Esc to exit. Game starts up fine afterwards with no computer restart.

Intel 13th Gen i9-13900KF CPU
RTX 4090 GPU
64GB DDR5
2 TB SSD
3840x1600 LG Monitor

[FilJoga]

Same here, pc complète freeze have to manually restart.
Ryzen 5500 rx 6700xt 32g ram
And ryzen 8500f rtx 4060 32g ram

[FilJoga]

Originally posted by DJKromwell:

same, first crash was loading screen from first town, hard PC crash had to manually reboot, read some advice on forums and did some tinkering, lowered settings, turned of DLSS, fps cap etc etc, that fixed the loading screen issue, played another hour, then just got a hard crash to desktop, game just froze, then exited.

not gonna play more of this and mayb even refund if this is not addressed quickly, i am so tired of developers literrally being WORSE then 20 years ago, with todays tech and ways to coordinate hardware and software issues.

I asked for a refund and pointed this issue but as I "played" 5 hours trying to see If I can fix this, no refund for me.

[ˆSøul Investørˆ]

I made a short video with a working solution
https://www.youtube.com/watch?v=HgTLsgFgOVg

[MapleOmega]

No crashes as of yet. 9800x3d, -30 undervolt. However loading from a map into town, temp spikes to high 80s to TJ max of 95c briefly then settles down to low 70s again. Trying a variety of settings to offset this. Just seems semi random.

[phlux]

Originally posted by Tr1kY:

Just turned on "BACKGROUND FPS CAP" under advanced graphics settings and set to 30. Seems working, the mhz spikes on the cpu during loads are gone, for now at least

Didn't work

[Kaijuwololo]

Originally posted by ˆSøul Investørˆ:

I made a short video with a working solution
https://www.youtube.com/watch?v=HgTLsgFgOVg

trying this now will let you guys know if this actually works

[Bobermeister]

Locked fps to 80 and went on vulkan and I haven't crashed in 14 hours of gameplay.