PC Freezing/hanging during level load.

[Is It?]

Edit: What we DO know:

* The Windows version has no relevance to the issue. This SEEMS to be relating to a crash that happens, possibly separate from the freezing problem. It might be related but there's little evidence to support this at the moment.
* Disabling Multithreading In-Game solves the problem, but causes significant performance drops.
* Changing to Vulkan does not make a difference in relation to hardlocking. Unknown if this related to the DX error - of if the DX error is causing by something that would ALSO cause Vulkan to crash - not enough information here.
* Disabling specific CPU cores does NOT solve the problem - however it DOES seem to stop hardlocking - allowing the game process to be closed. This is gleaned from various posts across forums, and is in no way a guaranteed fix.

We know the PoE2 devs are looking at this issue as a priority, so I guess we'll just have wait and see. Official POE2 beta test thread regarding this issue: https://www.pathofexile.com/forum/view-thread/3594126

**EDIT Kapps has released a tool that could potentially help with the loading screen freezing - I have not tested this so AYOR. https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0

Let us know in the thread if this has worked for you.

This it NOT for the DX crashes - this appears to be a separate issue.

** EDIT: I have had some good success with an app called Process Lasso. You can use this to specifically set a rule for the PoE2 process to drop to IDLE priority and un-assign 2 cores iflk the CPU usage rises above 95% for a second, and then remain at IDLE for say, 10 seconds. And then resume normal processes.

Find the tool here: https://bitsum.com/

Turn ProBalance on.

Advanced Settings:
Ignore all options except:
Lower to idle priority instead of below normal - Tick this.
Ignore all foregroud processes - UNTICK this - very important.
Change affinity during restraint: CPUs 2-(your core count - eg 15 for a 5800X3D)

Options/CPU Limiter:
Process match: pathofexilesteam.exe (change this to whatever the GGG launcher version is, if using that)
When CPU use is: 85% (experiment with this - the more powerful the CPU, the lower this can be)
For a period of: 1 seconds
Reduce by this many CPU cores: 8 (Essentially half the logical cores your CPU has - you could just put 2, but I don't see an issue with half)
For a period of: 10 seconds.

This has immediately solved the issue for me - and it even decreases load time dramatically as well. Any tool that can reduce the CPU priority and remove cores will probably work, but this can be done on a rule basis per running process.

Anyone else having this? When transitioning to new levels/towns, the PC locks up completely and I have to reboot. Done this twice now?

Maybe post specs? In case there is a commonality?

4080 Super, Ryzen 5800X3D, 48Gb DDR4. Ultrawide 21:9 @ 3440x1440

EDIT: Thanks to all for responding - as I expected, there's no real correlation in hardware specs to the cause of the issue. The PoE Forum thread is also showing exactly the same information.

[BestRyan]

Yup, keeps happening to me. Except it just crashes my game while loading

[Sully]

I have the exact same problem, have to reboot manually

[[:-:]]

Originally posted by Is It?:

Anyone else having this? When transitioning to new levels/towns, the PC locks up completely and I have to reboot. Done this twice now?

I was lucky to get an error message about some MTX bow file being non-virtual bla-bla-bla, but it didn't lock me up, I could still kill the process

[[:-:]]

Originally posted by BestRyan:

Yup, keeps happening to me. Except it just crashes my game while loading

Did you try removing C:\Users\<yourname>\Documents\My Games\Path of Exile 2\poe2_production_Config.ini ?

[Is It?]

Ugh I was afraid of this :|

Maybe post specs? In case there is a commonality?

4080 Super, Ryzen 5800X3D, 48Gb DDR4. Ultrawide 21:9 @ 3440x1440

[001]

Every time when the game is loading (after you queue for 10mins then select / create character), PC crashed and I have to reboot my PC

[DrZZZZZ]

I have the same issue: I have NVidia RTX4080 Super and a 9800X3D w/ 64gb Ram.


IS this a 4080 super problem?

[Sully]

3070, AMD Ryzen 7 3700X, 32Gb, 2560x1440 144fps

[[:-:]]

I'm on 3050Ti, don't remember Ryzen version, 16Gb ram

Did you check if you have GeForce selected as GPU in settings? You'll have to go to Graphics Settings in Windows and force PoE2 to be High Performance if it's not

[Kham]

Same here
Did u have last nvidia drivers (for DLSS) ?

[Sully]

Yup I have the latest driver, the 566.36

[sadness]

same

[lamurchik]

Same on ryzen and rtx 4060. Try dx11, but its drops to 15fps, when cashing shaders.

[Yun]

Same here. Ryzen 7800x3d, RTX 3070 (566.36), 32GB ram.

[cinteX]

same on my side.
can't enter first town - loading takes 1 second than freezes completely.
no error whatsoever.

AMD Ryzen 7 9700X
NVIDIA GeForce RTX 4070
64 GB RAM