Has anyone tried refunding?

[akm360]

Curious how refunds work for this because I've already received the coins on my GGG account. I changed my mind on which pack I want to get. Any info is appreciated.

[Frieren]

I can't even buy it

[Doho Ar]

If my memory serves me right, only the games themselves are subject to return on Steam. Or, in modern terms, game licenses.
In fact, POE 2 will be released God knows when. For those who get early access, keys have been prepared. The key is not the game (or its license). Accordingly, it is not subject to return. Like buying in-game items through Steam, and, if I'm not mistaken, DLCs and music packs. But I haven't checked the latter.
For the future, I still recommend checking out the official website. Register, see what's what.
If it turns out that you bought a more expensive pack, but changed your mind and want to buy a cheaper pack, contact the support of the game, not Steam. The main thing is to merge the Steam account with the game account so that the purchase is counted. I don't know if there will be a result. But you can try. In particular, if you haven't used the contents of the pack yet.
If you are luckier and decide to buy something more expensive, then on the official website in the store section you will see how the pack support is arranged in principle. There is the cheapest one. It contains a key and coins. There is a more expensive one. It contains skins, coins and the contents of the previous pack. Even more expensive - according to the same principle. Other skins + everything that was in the previous packs. And so on.
Accordingly, you can simply buy the desired pack for a lower price, in accordance with what you have already purchased. Steam does something like this, for example, with bundles of games at a discount.

In general, I have nothing against Steam, it is the best platform. But in relation to PoE (and, for example, Warframe), it is better to deal with the game directly when it comes to spending money.

Good luck.

[Anemyte]

Not sure if you wanna refund to spend less, but if it is to spend more - there is an option to upgrade your pack on their website.

[Sexcalibur]

I wouldn’t hold my breath as GGG is pretty terrible when it comes to refunds

If you have issues, show them the link to the new-zealand consumer protection site

[akm360]

I'm fairly certain that a refund will be possible because the steam refund policy ensures you can refund as long as you have under 2 hours of playtime and within 2 weeks of the purchase, I'm just worried how it'll affect the GGG account side of things since the coins were already added to my total.
I'm hesitant to go through with the refund incase GGG views it as something funky and I don't want to risk a ban or penalty over that.

[Bread Friend]

Originally posted by akm360:

I'm fairly certain that a refund will be possible because the steam refund policy ensures you can refund as long as you have under 2 hours of playtime and within 2 weeks of the purchase, I'm just worried how it'll affect the GGG account side of things since the coins were already added to my total.
I'm hesitant to go through with the refund incase GGG views it as something funky and I don't want to risk a ban or penalty over that.

So what happened when you make a refund?
Are there any sanctions and are all the coins being taken back?

[Otterking]

If you refund you get your account locked I believe. I would contact poe2 support on their actual website if you want to downgrade.

[侍Kage]

People are really like to talk about subjects that they have absolutely no idea.

You can refund on steam, you'll be fine. I wanted to change my supporter pack, so i refunded on steam. It took like 1 hour for steam to approve and 24 hours to get my money on my steam wallet. As soon as you refund, your poe account removes the content including coins etc. Then you can buy an another supporter pack and all the content will be added to your poe account under 1 hour.

[Lumiere]

Originally posted by 侍Kage:

People are really like to talk about subjects that they have absolutely no idea.

You can refund on steam, you'll be fine. I wanted to change my supporter pack, so i refunded on steam. It took like 1 hour for steam to approve and 24 hours to get my money on my steam wallet. As soon as you refund, your poe account removes the content including coins etc. Then you can buy an another supporter pack and all the content will be added to your poe account under 1 hour.

There was a person who made a topic here earlier, whos account got locked because they refunded on steam. It's good it didn't happen to you, but it does happen.

Here is the topic: https://steamcommunity.com/app/2694490/discussions/0/4628107674950647639/

[Khaos-51]

Originally posted by akm360:

Curious how refunds work for this because I've already received the coins on my GGG account. I changed my mind on which pack I want to get. Any info is appreciated.

Is the pack you are trying to get a higher pack or a lower one?
If its a more expensive one you can just go to their website then log in with your steam and on the package you will see an option to upgrade. I assume if you are going into a lower package then I would think a refund would be the only option if it is possible that is.

[KillJoy]

Instead of a higher pack, use the money on in game items you like.
Might be a better idea than refund and get a higher pack.

[😎Astran😾]

Why would anyone do that? Refunding MMO games is the fastest way to get your account banned

[Tyrant]

Originally posted by akm360:

I'm fairly certain that a refund will be possible because the steam refund policy ensures you can refund as long as you have under 2 hours of playtime and within 2 weeks of the purchase, I'm just worried how it'll affect the GGG account side of things since the coins were already added to my total.
I'm hesitant to go through with the refund incase GGG views it as something funky and I don't want to risk a ban or penalty over that.

Generally speaking games that award things credited to an account outside of Steam are not eligible for refund, and you can risk a ban for doing so, it could be considered fraud and get both your Steam account and GGG account banned.