Account Suspended

[.]

I played Aura Kingdom for 130 hours January 2015 and wanted to start again yesterday because a friend downloaded it. But when i tried to login i got an account blocked error. I checked my Aeria games mail and i got a mail that my Account has been suspended :

This is a notice of a suspension of service to this account due to billing inactivity.

To ensure the safety of your account a ban has been put in place to prevent any misuse.

If you would like to reclaim your account please send a ticket to our customer service representatives.

Here is a link: https://www.aeriagames.com/contact

In order to expedite your claim we ask for you to provide the following information in your ticket.

The name of the account you are trying to reclaim
The email address for the account
Most recent AP transaction history

We apologize for any inconvenience that this may have caused and we look forward to assisting you.

Sincerely,

Aeria Games Admin Team

I send out a ticket yesterday with this mail and all the Info it asked but i just got a reply for more info i sent my Steam wallet AP purchase info and stuff but now im getting no reply !
Anyone has any experience ? will i get this acc back ?

[Yama]

Aeria Games staff has holidays ya know?

[.]

thanks for your help -.-