First time AP purchase. Steam stole my money(?) [Problem Solved]

[Shiro]

I know that this question been asked alot by new players, but in my case i've been waiting for 43 hours now and still no AP received. I bought a total $10 worth of AP. I did contact the steam support team for help, but they seem to ignore me :(. Is this normal? Please help me :(

[Feitoshi]

If you checked the aeria questions and answers from the ap purchase on their website it'll say that confirming ap purchases may take up to 48 hours, it could get up to 1 week when using paypal. I forgot to mention, steam support will take a long time for them to answer your support ticket but try to go to aeria and see what they can do to help you

[Gaynesis]

i checked the aeria support they answer me they unable to locate this missing transaction , wtf is that ? steam wallet eat my $$$$$$$$$$$$$

[Bee]

Im having the same problem, they said ( Aeria ) "We cant find your transaction" so I made a ticket with steam, they said "It shows you paid ( duh ) But we do not have access to Aeria's money to see if they have it or not.

They then told me to contact Aeria ... I swear these devs need to work crap out before they tie into steam. Never have I had a problem before this.

[Gaynesis]

Can we refund ?

[Shiro]

Its been over 48 hours now and still no AP received!! Did steam just stole my money?? Does anyone have same problem with me?

[Gaynesis]

we r on the same boat haha

[Krude]

Steam don't steal money, steam are incredibly secure on these things, chances are the problem is on the aeria games side of things.

Also if we are going based on reputation, Steam has a stelar reputation, aeria games has a dodgy reputation based on my quick google : http://www.sitejabber.com/reviews/www.aeriagames.com

[Shiro]

So does this mean that Aeria games stole my money? This is a crime!

[Gaynesis]

This is SPARTA ~~!!!!!

[Krude]

引用自 CYBORG：

So does this mean that Aeria games stole my money? This is a crime!

Could be, however i doubt it. Things like this aren't uncommon in mmo's, they have to track many orders so sometimes it just takes time, other times it just got lost in transaction, if i were you i'd calmly ask them where the thing you bought is and say that if you don't eventually receive the product you'll have to report them to steam.

[Gaynesis]

I ask their support , they said is steam billing problem , how to report them

[Krude]

引用自 BLEK：

I ask their support , they said is steam billing problem , how to report them

Contact steam support, be patient about it too :P

[Krude]

引用自 Teemo >PNA< :D：

Well it just says. Buying errror..... there goes $5 :p

No such thing as "There goes $5 dollars". if you buy something they are legally bound to provide you with what was bought. :)

Only time "there goes $5 dollars" applies is when idiots don't chase their obligation therefore letting them get away with it. If this is the attitude you wish to have, don't ask for help :P

[Shiro]

I did contact the steam support team for help with my receipt attached. But still no response. How long does it takes to respond? When i contact aeria games support team, they respond to it like 1 hour later. And they said that they are unable to locate the missing transaction. GRAHHHH

[THE Entei Enthusiast]

its not steam that stole your money. its most likely Aeria.
im having the same problem and this is like the 5th problem ive had with Aeria games as a whole....