Workers stuck

[CatLady]

Anyone else having the issue where your stockers are glitching in front of the backroom products on the shelves? The only way to get them to move other than saving and restarting the save is to move every box until you find the right one that they are drawn too?

[Shadow]

Yup, I'm having the same problem. Had my guy stand in the back room staring at a single box all day, did no work, and still had the audacity to ask me for a paycheck.

[melita]

Having same issue which is what brought me to this forum, i have been firing them and rehiring only to have them repeat, and as shadow states wants a paycheck. hahaha

[redvioletk]

Same issue here - they are stuck in front of the boxed in the storage room and once I pick the box that they are stuck in front of, they are moving but not for long until they get stuck again.

[Sytech]

Everyone is having this issue. Just read the forums.

[dck]

It is a known issue. Workaround: Save game, exit to menu, load game.

[sologamer73]

No need to save if you exit to menu game saves anyway.

[TheSeleneWaters]

yeah, i'd wait until your day has ended, or before you start a day, cuz any customers with any product don't check out, i think you lose that product, cuz it doesn't end up back on the shelf. Customers do the same thing as the workers, when you move things around the store. I've found that either firing and re-hiring fixes it, as well as just reloading your game from either the start menu, or from desktop. Hopefully they'll fix that bug and the one where one of my storage selves disappeared when i was trying to bring the box inside to place it.

[savtheghost]

I have had this issue too. fired and rehired him which worked, but saving the game and exiting seems to fix it easier

[cmps]

I have also had this issue, but only when re-assigning a product to a different shelf. It seems that if a worker has been given a restock task and you delete the tag for this product, he gets stuck. So if you only do this out-of-hours, then exiting and reloading fixes it without any issues. Hopefully it will get fixed soon along with the other bugs, such as the occasional invisible product.

[Ortintzki]

I am 100% certain that this bug is caused by trying to overwrite what is being stored on a shelf/fridge/rack by putting a box of items onto an empty shelf that already has a grocery tag on it.

I always run into this bug when I'm reorganizing shelves and displays by moving product around. When I do that the stockers do what you've described and stand in front of the rack with a product they want. What I THINK is happening is that the stockers remember where the old product was stored, but they are reading the contents of the new product. This catches them in a vicious cycle where they approach a shelf that has, for example, a box of orange juice on it, but they are reading a value that says that shelf holds chocolate. The stocker stands in front of what they think is a shelf of chocolate, but they cannot take any chocolate because the only product there is orange juice.

Saving the game and restarting it fixes this for me, but I've ALSO fixed it by putting the old product back on the bugged shelf so its product tag appears on it, removing that product, then CLICKING ON THE PRODUCT TAG to clear the shelf. When I do that I can put anything on that shelf again.

My theory is that putting product B on an empty shelf that previously held product A WITHOUT MANUALLY CLEARING THE PRODUCT TAG retains product A's product information but product B's quantity information, and the stocker is specifically trying to satisfy a request to restock product A, sees that product A's shelf has more than one unit of product B on it, then has a stroke when it tries to grab product A from a shelf that contains product B.

I'm still working on reproduction scenarios, as I just tried testing this with basmati rice and milk. The actual glitch DID occur, but whether I was careless or the AI acted strange there was a second basmati rice shelf on the same rack that they were fixated on. Taking that basmati rice off the shelf freed the stockers to stock other things, presumably because they now detected that the shelf they were trying to take stock from was empty. They also seemed to continue locking up trying to stock the milk, which is what I used to overwrite the basmati rice shelf. Even after clearing the shelves the milk was still bugged.

tl;dr clear your shelves of any product labels before you try to put different stock there.

[Ortintzki]

Moving the milk to a different rack also seemed to resolve the bug, but that leads me to think that the actual racks are bugged and if I try to put product there the stockers won't know how to stock it.

[CatLady]

Originally posted by Sytech:

Everyone is having this issue. Just read the forums.

I'd rather not scroll for hours to look.

[Fralee]

the only 2 options that seem to work is save and exit to the main menu then reload the game or pick the item they are stuck on from the rack in the back storage room