Customers shopping from outside?

[Tasukriel]

Hi! I moved around my shop layout yesterday to make it more effective and be able to place more stuff, but since then I had a bug that the customers go to the door and don't come in, and grab the items from outside or from the storage...

I have tried to move the cashiers around and also some of the shelves but nothing is helping and this is unplayable because even when paying they stand outside and I cannot process the payment.

Any help?

Also sorry for my English it is not my first language!

[tallebonybbw843]

I'm having the same issue today. Everything worked fine yesterday but today it started doing this stuff. I've tried to go out and come back into Steam several times but nothing is working.

[Ayoria]

Same issue here, all was fine, and all the sudden, the customers stop at the door than walk to the storage go shop there, standing outside of the shop to pay...or not pay at all...not able to play the game, i can't use the cash-register cause i can't see no one in the shop.

[janaeamanda]

i’m having the same issue. has anyone figured it out?

[lizard]

Try moving the computer desk away from the door(s).

I changed my store layout and moved the desk next to the storage door. Customers couldn't enter the store anymore. Moved the desk back into the corner and it was fixed. Not sure if that's the actual bug but it worked for me.

[Mac]

It's a pathing issue.

Something in your store is not allowing the customers to reach the goods, make sure you put a small sliver of a gap between each shelf, they can overlap a little and its that, that causes it.

Try and make sure all things in your store have a tiny gap between them, then save and reload, it should be fixed.

[clairewilliamson2011]

i had that issue too before i lost all my funds and went bankrupt for some weird reason. my money wouldnt go up with customers buying products and what stock was in the stockroom. game said i was bankrupt and lost all of my hard work. new game had to be started.