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Oh, I think I put it wrong. I mean the racks for storage, not the shelves you put merchandise for sale on.
This very much seems like a you problem
Here's a suggestion. You could use a boost... purchase something that the restockers won't touch, like a box of floor tiles or a shelf. Leave it in the box and place it on the floor in front of your racks. Jump up on it so you're closer to the top racks and you should find it easier to reach. As I mentioned though, once up there you can just let your restockers do the reaching afterwards.
i have the issue, you arent crazy, think about it, if there is already one box on, and you want to put another, just always click there on top shelf.
pretend there are invisible boxes, and stack the invisible boxres on the top rack.
solves the issue for me