Game visuals not working - Intel Macbook Pro, MacOS Sonoma 14.5

[big nazza]

When I launch the game, everything else seems to work, and the Unity and fmod logos appear, but when the start menu "appears", the screen is black. I can hear sound and even "start" the first level by clicking in the right place, but the screen stays black. I've tried disconnecting anything externally connected to my macbook, turning off bluetooth, reinstalling etc. and nothing has worked.

[Sundae]

I can get into the game on the same OS but with an M1 Mac. Game launches but there's a terrible pixelly blob that moves around on the screen, seems to be a ♥♥♥♥♥♥ with the reflections.

[Tensori_Sami]

Originally posted by big nazza:

When I launch the game, everything else seems to work, and the Unity and fmod logos appear, but when the start menu "appears", the screen is black. I can hear sound and even "start" the first level by clicking in the right place, but the screen stays black. I've tried disconnecting anything externally connected to my macbook, turning off bluetooth, reinstalling etc. and nothing has worked.

We have had players reporting the same issue before. I believe most of them have managed to get the visuals working by updating their MacOS version. At any case, I'll ping this report to the team.

[Tensori_Sami]

Originally posted by Sundae:

I can get into the game on the same OS but with an M1 Mac. Game launches but there's a terrible pixelly blob that moves around on the screen, seems to be a ♥♥♥♥♥♥ with the reflections.

This issue might be connected to the motion blur setting. Try setting it on and off and see if the pixelated visual artifact disappears. Please let us know about the results!

[big nazza]

Originally posted by Tensori_Sami:

Originally posted by big nazza:

When I launch the game, everything else seems to work, and the Unity and fmod logos appear, but when the start menu "appears", the screen is black. I can hear sound and even "start" the first level by clicking in the right place, but the screen stays black. I've tried disconnecting anything externally connected to my macbook, turning off bluetooth, reinstalling etc. and nothing has worked.

We have had players reporting the same issue before. I believe most of them have managed to get the visuals working by updating their MacOS version. At any case, I'll ping this report to the team.

I did see this being the case in earlier discussions but my MacOS version is up to date (Sonoma 14.5)

[souvlatzis]

turn motion blur ON! it fixed it for me

[ButterBee16]

Hi! I have the same problem and I did everything you advised here but it didn't work. My screen gets black when the music starts. I have the Sequoia 15.0 so I though that would fix it. Any other options?

[wileskelly]

I too have the most recent update and mine does the same thing - Unity logo, music works, but the screen is just black. I'll be coming back to this board to see if anyone has answers. I'm bummed because I was so excited for this game.

[wileskelly]

I tried turning motion blur on and then off and then on, and it still didn't work.

[Tensori]

Originally posted by wileskelly:

I too have the most recent update and mine does the same thing - Unity logo, music works, but the screen is just black. I'll be coming back to this board to see if anyone has answers. I'm bummed because I was so excited for this game.

Originally posted by ButterBee16:

Hi! I have the same problem and I did everything you advised here but it didn't work. My screen gets black when the music starts. I have the Sequoia 15.0 so I though that would fix it. Any other options?

Here's special build for you where I've tried to fix this problem:
https://drive.google.com/file/d/1FsCTBKbjZqEhKUu0wY5Yj7MxT_WycOqD/view

This is the demo / first chapter, as it was faster to build and
upload. I made game startup logic more robust, and also added a
"failsafe" that will trigger after 10s and will let you to main menu.

If/when you have time, could you please confirm if this works and that
you are able to start the game.

If this works I can update the same fix to the Steam.

Unfortunately I cannot reproduce this issue on my MacBook Pro, but still want to get to the bottom of this and try to fix this.

Thank you all for your patience, and thanks for reporting this issue.

[wileskelly]

Hi --- thanks so much for responding. I downloaded it, opened it on my MacBook Pro and the same thing happened. Unity logo, music on, but a black screen.

[big nazza]

Originally posted by Tensori:

Originally posted by wileskelly:

I too have the most recent update and mine does the same thing - Unity logo, music works, but the screen is just black. I'll be coming back to this board to see if anyone has answers. I'm bummed because I was so excited for this game.

Originally posted by ButterBee16:

Hi! I have the same problem and I did everything you advised here but it didn't work. My screen gets black when the music starts. I have the Sequoia 15.0 so I though that would fix it. Any other options?

Here's special build for you where I've tried to fix this problem:
https://drive.google.com/file/d/1FsCTBKbjZqEhKUu0wY5Yj7MxT_WycOqD/view

This is the demo / first chapter, as it was faster to build and
upload. I made game startup logic more robust, and also added a
"failsafe" that will trigger after 10s and will let you to main menu.

If/when you have time, could you please confirm if this works and that
you are able to start the game.

If this works I can update the same fix to the Steam.

Unfortunately I cannot reproduce this issue on my MacBook Pro, but still want to get to the bottom of this and try to fix this.

Thank you all for your patience, and thanks for reporting this issue.

Thank you so much for taking the time out to work on this,

sadly this also doesn't seem to work; the unity and fmod logos appear, but after this the screen stays black as it did before. I did also wait for the failsafe but that also didn't seem to work either.

I'm not sure if this would be helpful in any way, but I have since installed windows on my MacBook via bootcamp and I can confirm the game does run on windows on my MacBook, just not on MacOS

[Tensori]

Originally posted by wileskelly:

Hi --- thanks so much for responding. I downloaded it, opened it on my MacBook Pro and the same thing happened. Unity logo, music on, but a black screen.

Originally posted by big nazza:

Thank you so much for taking the time out to work on this,

sadly this also doesn't seem to work; the unity and fmod logos appear, but after this the screen stays black as it did before. I did also wait for the failsafe but that also didn't seem to work either.

I'm not sure if this would be helpful in any way, but I have since installed windows on my MacBook via bootcamp and I can confirm the game does run on windows on my MacBook, just not on MacOS

I made another experiment and I would be grateful if you'd have time to try it out:
https://drive.google.com/file/d/1sedb9mvsDvFueNXpU_HtMb_TGMO_NH9x/view

This time I made several changes to graphics API settings and also changed scripting backend from ic2pp to mono. I also disabled the logo sequence in the start completely.

Fingers crossed.

[wileskelly]

HI I just tried the newest download and it's unfortunately the same thing. Music and sound on, screen blank. Whereas the other one was a pitch black screen, this one was black borders and just a grey screen. Fingers crossed you figure it out for MacBook Pro, I'll keep checking back here!

[Tensori]

Originally posted by wileskelly:

HI I just tried the newest download and it's unfortunately the same thing. Music and sound on, screen blank. Whereas the other one was a pitch black screen, this one was black borders and just a grey screen. Fingers crossed you figure it out for MacBook Pro, I'll keep checking back here!

Hi, thank you for testing again and for the detailed description.

Perhaps, engine doesn't detect the resolution correctly. Again I'm just guessing here, but I found couple of posts online about this.

I made another test build that during startup forces the game to a windowed small screen with 1000x1000 pixel resolution. This is just to test if the resolution is the culprit here

https://drive.google.com/file/d/1gELRkZbxbXoe_RG2EY5GCBc0IAj6al9w/view

Also, since you mentioned MacBook Po, could I ask what model of MacBook Pro you have? Do you happen to have external monitor or something else out of ordinary?

I have tested the game on these two models:
- 16-inch, 2023, Chip: Apple M3 Max, 48 GB
- 13-inch, 2020, Chip: Apple M1, 16 GB

You can see these if you click Apple logo on top left corner and select "About this mac"

I have no external monitors.

This information would help us rule out if it's specific hardware / chip causing this, since we have the same OS version.

I have also contacted Apple and Unity about this in hopes of solving this issue soon.

Thank you for your patience.

[wileskelly]

Hi -- thanks for looking into this. My Mac is a Macbook pro 7, 16 inch... and this is other information I don't know if you need:

2 GHz Quad-Core Intel Core i5
Intel Iris Plus Graphics 1536 MB
16 GB 3733 MHz LPDDR4X

I don't have an external monitor. It's a 2020 model so maybe it's just too old. But my software as I said is up to date. I'll try that new demo you made.