Won't start

[DarkWolf]

I click play then i see the icon for the game on my taskbar then that icon goes away and nothing happens afterwards.

[DrFunTimes]

My issue is whenever i start it up it says i cant connect to server the icon doesnt pop up it just says that error then goes away.

[GreenSage]

Originally posted by DarkWolf:

well i did try to contact the support team for lost saga last night. I didn't get a conformation email of them getting it until 5 am this morning :/ To be honest that's bad.

They have hundreds, if not thousands of tickets being sent in over the same subject.
When it isn't taking less than an hour, there is usually the filter computer response given.

It took you less than 24 hours to receive a confirmation? Nevertheless in the morning? At 5 AM?

"That's bad"

That's just insolence you know, you should know it takes time... Sometimes it can take weeks if a query confuses them or is extremely elaborate.

They don't have to hire people to work a helpdesk.
They could cut down and not care, and make a larger profit margin by cutting out everything and just use automated replies.

Less than 24 hours for a ticket after a catastrophicly erronous update? That is a godsend miracle.

This is the Christmas season too. Imagine how many of the limited workers are currently away.

Less than 24 hours and you complain.

I can't believe some people.

---------------------------

Originally posted by Blind ♥♥♥♥♥ Samurai:

My issue is whenever i start it up it says i cant connect to server the icon doesnt pop up it just says that error then goes away.

Please refer to your PP.Logs

Those should be found somewhere in the Lost Saga folder (I don't know where.) Every time you disconnect, refer to it, zip the files, then send them to the helpdesk.

I'll repeat it just incase:

-Windows 8 and subvariants can cause critical errors with Lost Saga.
-Mac OS and Linux OS are not usually compatible with Lost Saga outside of heavy modification to the OS. Modifying the game is not recommended and could trigger a permanent ban.
-Running "Sandboxie" which I have heard is a VirtualMachine program, can trigger failiure with Lost Saga.
-A broken patch for X-Trap or Lost Saga can trigger breakdowns and prevent log-ins.
-Setting one's computer to any Locale other than English (Canada/United States) could trigger a failiure to run. Japanese Locale tends to trigger it most, as reported by certain lazy users.
-Having viruses, malware or illegal software on your computer can trigger failiures to launch, or can trigger reactions with X-Trap which prevent the game from running. *whether or not its your bad mojo, not my problem, and I'll look the other way.
-Running Raptr interferes with the game and triggers crashes.

I probably missed a few big things, but please understand that 90% of the users I assist have technical issues ON THEIR END, and often not it isn't the publisher's fault...

Outside of things like broken patches, which Alonso has been working towards fixing.

[DarkWolf]

I understand it takes time. But to be efficient they should be able to get a confirmation, at the least, with in a few minutes. The actual answer i don't mind them taking time because it does. But a confirmation to say they got your answer should be very quick.

[GreenSage]

Originally posted by DarkWolf:

I understand it takes time. But to be efficient they should be able to get a confirmation, at the least, with in a few minutes. The actual answer i don't mind them taking time because it does. But a confirmation to say they got your answer should be very quick.

Unnecessary nonsense.
If they receive your ticket, it will either be Open, Under Investigation or Closed.

That's your confirmation.
If you can't find your ticket, its because it didnt get uploaded.

There is no reason to plague the manual / automated response with extra unnecessary workstrain.

[DarkWolf]

i've never known any game companies support tickets to ever take 5 to 6 hours to notify you of confirmation.

[GreenSage]

Originally posted by DarkWolf:

i've never known any game companies support tickets to ever take 5 to 6 hours to notify you of confirmation.

It's not even a confirmation.
They're taking 5~6 hours to REPLY.
They don't do confirmation e-mails/replies.

The system within itself does that, without sending an e-mail.
Now stop arguing over your own illiteracy, because you're just fighting over nonsense now.

Don't bother replying, because I'm done trying to help you. But of course, you don't listen and complain some more.

[DarkWolf]

I'm just voicing my opinion. No need to get mad over that.

[GreenSage]

Originally posted by DarkWolf:

my opinion.

What opinion? I saw no opinion here.

Do you mean to tell me off and say that your false statement was an opinion?
I can assure you, such a statement was not factual, and in no manner was an opinion.
And this is not an opinion of mine, you stated a statement. Not an opinion.

TL;DR, you've received your confirmation because its logged in the system.
If it wasn't logged in the system, there wouldnt be a confirmation.

Now go do something productive. Like read a book, because surely illiteracy is bad and all people on this planet should learn how to read.

[ochou33]

the game work again for me guys

[DarkWolf]

it's not for me still. Maybe the game also doesn't work on windows 7. I still don't understand why i'm not getting any error logs. Maybe it's because the game isn't fully opening s it's not registering to give an error log. Just a theory.

[ochou33]

well i have windows7 and it work. i configurate my system you need to activate the DEP for the game. thats how it work for me

[DarkWolf]

how do you do that? Maybe it will work for me too.

[ochou33]

https://www.youtube.com/watch?v=Bj4MGaok5g8
follow what he do sorry he dont say it in english :T

[DarkWolf]

oh.....I don't think that will help if it's not in english :/

[ochou33]

sorry