Won't start

[DarkWolf]

I click play then i see the icon for the game on my taskbar then that icon goes away and nothing happens afterwards.

[j8]

I'm having this problem as well, except as soon as i click it to launch, steam crashes.

Edit*
Think i found a fix. Try verifying the game cache in properties. And it should start updating after that. And the game works after that.

Edit**
Nope stills ame problem. It also wont work on the z8 launcher.

[DarkWolf]

Yea. There's no crash report, no notification that something stopped responding, nothing. It just shows the icon on my task bar and then after a minute or two it disappears like it quit out. I was hoping to try this game out but right now with this issue. It's making me want to write a bad review/

[kukishen]

meto no game sence 6 am. it just crashes after splash screen. no error nothing.

[DarkWolf]

yea with no support coming to talk or help. it sounds like the game is either dead or no one wants to worry about it

[DarkWolf]

especially since i've seen lots of people complaining about other issues too.

[DarkWolf]

Does anyone knoe a fix or do i just call this failed and uninstall?

[shini ★ star]

They just had maintenance and now I'm unable to play. The launcher boots up. patch installed, optimized and ready to go. Then when I press "Start Game", the words above the start button says its usual stuff and then gets to... "Lost Saga is running...[numbers]". It will count infinitely and never boot up the game.

[GreenSage]

Originally posted by DarkWolf:

no support coming to talk or help.

This is a general discussion, not a helpdesk.

If you're looking for their assistance you're likely going to have to go to their HELPDESK.

They make daily rounds, and have moderators for stuff, but mods aren't technicians.

Instead of expecting everything to be a silver platter, use the system AS IS, instead of complaining.

>Logic
>I am salty
>Cannot get game to work
>Too lazy to inquire at helpdesk
>Proceed to write bad review

I'm all for newcomers, but JFC, this is as bad as the newbs who dont read patch notes then flip out over nonsense they should know about because they should have read them.



Please regard the following:

-Windows 8 and variants break the game more often than not.
-The game is not compatible with Linux or Mac for the most part without HEAVY alteration.
-"Sandboxie" seems to prevent the game from working.
-Running Raptr seems to prevent the game from working.
-Having malicious/illegal software, etc. on your computer can possibly prevent the game from running. *Either through your fault or someone else's, they don't really care. Make sure to scan and clean your system of malicious software (whether or not it's yours is a question I'm not gonna ask)


PLEASE CHECK: "pp.log" every time the game shuts down on you. Send it to the helpdesk under technical issues (maybe even billing issues,) and they should respond faster than if its a general inquiry.



Side Notes:

You first attempted to play the game during maintenance. The server was down for a period of roughly 8~16 hours. I don't really know, nor do I care about maintenance duration.

Originally posted by DarkWolf:

it sounds like the game is either dead or no one wants to worry about it

People worry about it, these are general forums buddy, why would technicians be doing moderator nonsense. Mods just redirect and solve basic questions. This stuff isnt basic and is not a part of their paygrade. The times that the mods or Devs do post (with that fancy [AUTHOR]) tag, it's because they redirect people to the helpdesk.

Please refrain from complaining until you send a ticket in, they'll get back to you, but don't expect any forsaken assistance from a moderator. They aren't tech-wizards you know.

[DarkWolf]

The reason i came here first is because from what i've read. having a steam account with this game is adifferent account than what you normally would and i feel like they'd just refer back to steam for those having issues with using the game through steam. That's why. And i perfectly good reason to think that because a lot of times when a person tries to get support from a game through steam from the main support techs on it's own website you'll have two things to take care of.

1) making an account with them itself. (again the steam acconut for this game and regular account are different)

2) i've ran into a lot of times where if the game you're having issues with is being used through steam they jsut tell you to contact steam.

And i've tried to use steams support tickets lately and they don't work. I put in the game i want to get help with and then what i need help with for the game and then for a split second the ticket info box shows up to type in the information that your problem is but then it goes away as soon as i try to type.

[DarkWolf]

Also. I don't think this is a full blown shut down. If you did not read the first time. I said that it shows the icon at the bottom of my screen in the task bar and then after a minute goes away. I get nothing else. There's notification of what happened....NOTHING......there's no pp.log either in the folder.

[GreenSage]

This is not a Steam Game per say.
This is moreso just a portal.

Inquiring assistance at Steam won't get you anywhere really.
Please inquire with our "Developer Team" at the Z8 helpdesk.

[DarkWolf]

Will they help with a game where having an account for the game through the website and an acconut because playing through steam is different?

[GreenSage]

Originally posted by DarkWolf:

Will they help with a game where having an account for the game through the website and an acconut because playing through steam is different?

Why would it be any different.
They're the publishers.
It's their game.
You're the player.
What logic is this.

LS is LS regardless of UserPortal.
Why do you think the store page links to the website.

[DarkWolf]

yea but again. I've rran into games where there were seperate acconuts and servers for a steam version of the game and they won't help those using steam and refer them to steam's support.

[kukishen]

well i dont see anywhere else to post this but still does same thing i followed all the sugestions here and cannot find z8 or what ever site. all my outher games work and my pc is fine. also im not the only one who has the problem. so a link or pointer to where we are suppose to submit this would be nice. u sound intellagent enoff so help us.