Official Technical Problems Thread

[Kupo Games]

I made this thread so that I can keep track of and try to help anyone who's having problems running the game.

If you have any problems, or have had problems and fixed them, drop me a comment about them.

Common issues in Version 3:

• If you start the game and only see a black screen, try forcing the game to use DirectX9 instead of the default. You can do this by editing this file in the installation folder: "Epic Battle Fantasy 4\META-INF\AIR\application.xml"
  Open it in Notepad and add these 3 lines to the end of it:
  <windows>
  <maxD3D>9</maxD3D>
  </windows>
  Save it and restart the game.
  Some users have mentioned that this makes the game not livestream correctly on Discord though, or even not run at all.
  
  
• As a last resort, you can try playing the game on version 2 or version 1, using the Steam client's beta tab to enable that. Each version runs on a slightly different engine, so that may help whatever problem you're having, but you'll miss out on a little bit of content with the older versions.
  
  
• Existing save files should work in version 3, but if you have any issues, feel free to revert to an older version in the betas tab, and finish your current playthrough before updating.

Common issues in Version 1:

• If the save menu (or even earlier menus) is acting glitchy when starting the game, you probably have corrupted saves. Disable Steam cloud and delete (or move, if you want to be extra careful) all of the .meow files in the installation folder. The saves *should* survive because they're backed up as Flash cookies too. If that doesn't work then maybe try the next point on this list.
  
  
• The game won't be able to save if you're blocking Flash from creating temporary files (you'll get a warning about this when you start the game). - Change your Flash settings in your Windows Control Panel to allow (or ask before allowing) local storage.
  
  
• Some people are having really crap performance when moving the mouse. A few people have fixed this by updating their AMD drivers to the latest beta version (see this thread: http://steamcommunity.com/app/265610/discussions/0/558754260442035051/). Another temporary fix is to change map controls to "keyboard", making the problem less frequent.
  
  
• Some people are getting a " *** caught unhandled unknown exception; terminating" error when starting the game. It seems to be related to some missing windows .dll files. I've heard that updating Internet Explorer will ensure that you have these files.
  
  
• Some people have asked how to delete the game settings or achievements:
  Disable Steam Cloud and search your whole computer for "EBF4options" or "EBF4misc" (achievements), and delete or move every file that you find. There should be .sol and .meow files.

[Lord TouchMe]

First Problem: I hear the game 80% of left side of Headset and 20% right side. Dont know what it might be but if i play musik its normal.
Second Problem: You should make it to stehlen cause stehen is wrong. Picture: http://s14.directupload.net/images/140226/ypolrwpc.png

[7Soul]

Can we report problems with languages here?
The description for "Slime" status effect in portuguese (when you mouse over it) is clipping at the end, the last word is out of the box. If you can't reduce the box and want a smaller translation (remember I'm from the translation team) you can use:
"Não pode agir em seu turno ou pegar itens. Status altamente reduzidos. A única cura é a morte ou o tempo."

[Paolotsname]

i dont know if it is just me but i when there is 1 or more characters KO in battle they still recive the AP with the bonus, so you can pretty much have 1 alive and everyone would get the bonus

[chieftain486]

I have problems with EBF4 here (described them also at kupogames.com, but maybe someone can help here).
The first problem is on the “loading screen” – when I click on jumping tiles, they are not disappearing but “freezing” like white silouettes, and they are not respawning. When I move to the main menu and try to start a new game, it just shows black screen with some background music, which does not respond to keys pressed or mouse clicks.
I tried this on two completely different computers (both of them can easily play kongregate-version – I actually did play on them). One of them is W7 x64 with GeForce 560Ti and the other is W7 x86 with integrated intel graphics, and problems are exactly the same on both.
It seems that “Options” act very strange too. All settings are seemed to be unresponding to mouse clicks, but if I click on some setting (with no visual change) and then immediately click “Back” AND then again go into “Options” I see that the last clicked setting is actually applied.
In the “Continue” menu the only existing save in slot 1 (I cannot say if I managed to save it somehow ot it was there) seemed to be in glitch mode – it has continuously-fast-switching backgroungs (from all areas of the game), and it does not load anything (same black window when I ckick on it). Flash is certainly allowed to create temporary files on both computers (besides, I successfully played EBF4 on Kongregate and/or locally with downloaded .swf and standalone Flash Player). Computer with integrated video does not have any other external graphics, and on the second (with 560Ti) built-in intel video was disabled in the motherboard’s BIOS.
I checked the integrity of the download, and there was no problem. Still, I cannot play the game :(
Now I think it maybe somehow connected to the sloud-saving. Is there any way I can "drop" all the information there but still own this game? ;-)

[bkahn001]

the game do not work on win 8 64-bit when i run the game i get this error: *** caught unhandled unknown exception; terminating
anyone know what this is?????

[chieftain486]

All problems solved. Disabled cloud saving, deleted and redownloaded game - and everything is all right now!
Also, enabled cloud-saving back with uploading new correct save files - works too.

[Prinny]

Achievements only popup when you get them and it seems starting a new game doesn't reset your progress. I had to use that program that you shouldn't use, to manually unlock them myself.

[Kupo Games]

Originally posted by chieftain486:

All problems solved. Disabled cloud saving, deleted and redownloaded game - and everything is all right now!
Also, enabled cloud-saving back with uploading new correct save files - works too.

I'm glad it's fixed now! I was starting to get worried.
So you think the problem was Cloud saving? I guess that kind of makes sense.

When the game starts acting weird on startup, it usually means that it can't read the "options" file.

[Kupo Games]

Originally posted by vinheim:

Achievements only popup when you get them and it seems starting a new game doesn't reset your progress. I had to use that program that you shouldn't use, to manually unlock them myself.

Yeah, there's no way of resending achievements right now. Why do you want to? Did they not unlock properly on Steam the first time?

[Kupo Games]

Originally posted by bkahn001:

the game do not work on win 8 64-bit when i run the game i get this error: *** caught unhandled unknown exception; terminating
anyone know what this is?????

Uh, that sounds bad.
Have you tried running it in compatibility mode for earlier versions of windows?
Is your DirectX up to date?

[Mal]

Whenever I move the mouse around the game constantly freezes, it is just me?

I can run the kongregate version perfectly fine but if I run the steam version it just lags and freezes upon moving the mouse

[kensukeblaze]

Originally posted by Kupo Games:

Originally posted by bkahn001:

the game do not work on win 8 64-bit when i run the game i get this error: *** caught unhandled unknown exception; terminating
anyone know what this is?????

Uh, that sounds bad.
Have you tried running it in compatibility mode for earlier versions of windows?
Is your DirectX up to date?

i got the same problem i have windows 7 64 bit and DirectX 11

[ShadouFireborn]

I think I might have tripped over a bug of some sort. I had Anna wielding the Frozen Tears bow, wearing the Pirate Hat and Pirate Dress, and using the Fr*ezie badge, Flame badge, and Iron Cross. She used Combo Attack on a Fire elemental, and the last part of the combo dealt Death status effect. I'm going to assume the Frozen Tears's Ice Spike added effect is what dealt the Death status effect, but if it doesn't, there's a bug there somewhere. The problem is that nothing Anna did either hit for 30k or added up to 30K damage, and I got the 30K award from this. Also, I should have received the award for dealing the death status effect.

[chieftain486]

Originally posted by Kupo Games:

So you think the problem was Cloud saving? I guess that kind of makes sense.

When the game starts acting weird on startup, it usually means that it can't read the "options" file.

I think my problem was because of the corrupted cloud-save, yes. I don't know why it was damaged, but I'm really glad that there's nothing wrong with the game itself :)

[Kupo Games]

Originally posted by kensukeblaze:

i got the same problem i have windows 7 64 bit and DirectX 11

Hmmm, then the problem must be something else, because I'm also running Win7 64bit with dX11. I Googled and all I found were other Steam threads about the same problem in other games... No real answers.