Game freezes keyboard and puts computer into limbo

[Boy Bob]

Hi, I've had a problem while playing Subnautica that's happened twice now (thankfully not more, but it's quickly become exasperating). Basically, after playing for a few hours, the keyboard will freeze on me entirely, continuing to input whatever key I was pressing at the time. Unfortunately the way my computer is set up, that also means the power button doesn't work. Closing the lid didn't work either, the computer was just stuck. The long and short of it is that I had no choice but to leave my laptop running for upwards of 12 hours until it ran out of battery.

I'm playing on an EVGA SC15, with an i7-7700HQ and a GTX1060. The computer is only a month old so it's possible that it's an issue with the computer, but the crash has only happened while playing Subnautica, and only after long hours (Someone I know who's more experienced with computers than I said it looked like a runaway process). I've also submitted a ticket to EVGA's support because I just got the computer running after it crashed around 3PM yesterday, and I'd really like to get this sorted out as soon as possible. Has anyone seen anything like this in the game before?

Thanks,
boybob227

[Lil Puppy]

Let me tell you a secret about every computer on the planet:
If you hold the power button for 5 seconds it does a hard shutdown, this means a full power-off, it is designed this way to save you from some of these very things.

If it's locking up the keyboard and only the keyboard then you should probably turn off any keyboard related software overlays/keyhooks. It'll be in your system tray near the clock. They usually control all those media keys that most people don't use on regular computers but use on laptops all the time...

Anyway, it is most definitely a software conflict, and that means that something else has taken priority over your keyboard and has crashed into an infinite loop (runaway process), and as there are only a handful of default software packages that do this on a laptop, just turn off the media keys software helper app for a while and test it out. And to make sure it's only a piece of default software, turn off any gaming overlays (streaming, FPS, communications) as well.

[Boy Bob]

Lil Puppy původně napsal:

Let me tell you a secret about every computer on the planet:
If you hold the power button for 5 seconds it does a hard shutdown, this means a full power-off, it is designed this way to save you from some of these very things.

That was what was so alarming: not even the hard shutdown worked. Tried the power button for 1, 5, 30 seconds, nothing.

I contacted support for my computer manufacturer and they told me to update my BIOS, which I didn't even realize was out of date. I'll also take your advice and turn off media keys and other overlays, though I can't find it on the system tray (I'll figure it out). Thanks for the help.

[Lil Puppy]

The manufacturer screwed up that model then. You can also take the battery out - it's like 1 or 2 small screws on the bottom. It'll save you time.