Crash, crash, crash

[One_Inspire]

Recently, the number of crashes and departures has increased greatly. Several times every hour. Do developers receive this information and do something?

[Tachyon]

You must be unlucky. For an EA game this has been unusually crash-free for me. Are you getting any error messages after the game crash? Have you forwarded a support ticket? At least that way you'll make sure they know about the issue.

[One_Inspire]

Originally posted by Tachyon:

You must be unlucky. For an EA game this has been unusually crash-free for me. Are you getting any error messages after the game crash? Have you forwarded a support ticket? At least that way you'll make sure they know about the issue.

I am constantly sending - the "send and restart" button

[Lucifer]

Most games are pretty stable for me... I've been having lots of crashing with this one since the hotfix last Friday. I believe it's related to post-processing effects or audio.

I know it's not my machine that's the issue. It's a serious gaming rig that will run most games on Ultra settings without issues (48GB video mem and 96GB regular mem).

Since the hotfix I have experienced tearing running 1080p without vertical sync going (this was not the case prior to the hotfix) and I occasionally lose audio channels, especially during thunderstorms (sometimes the rain itself stops making sounds other times I stop getting the crafting noises but still hear rain). I have been sending reports... each crash is either WS_Win64_Shipping related or one of two nvidia files related. I've researched several solutions and none have worked.

[Tramp In A Caravan]

Got the same problem, like a crash every five minutes or so... and I run the game on minimum settings possible.
And same as well, I keep sending the reports, wondering if it even will lead to something...

[WaykiWayki]

So I have about 100 hours of game time. The crashing is a major issue; it is ruining the experience for me completely. I've probably spent 10 hours recruiting good tribesmen for combat, and every single one has been lost to the game crashing. I can't go out and adventure properly because I crash at the most convenient times, like in front of a jaguar, for exampIe.

The combat's hard enough as it is with the rubber banding and button delay, and I play with friends that live on the other side of the planet, so I've got high ping which doesn't help.

I've noticed I'm now starting to just avoid doing certain things in game that risks me losing hours of grind. I'm happy dying to my own faults but it's mostly client crashing that ♥♥♥♥♥ me over.

Not sure if you've tried safemode it's helped a tiny bit but it's still bad. 

[Tod Soldat]

It's never crashed on me, even in the beta, maybe it's just your hardware

[Saint]

I have over 100 hours and the game has not crashed even once on me. Maybe update drivers or something.

[ian.silver67]

As Tod Soldat said above, may be hardware related. I've got 120+ hrs with an Nvdia card and Intel CPU never had a single crash or even a freeze., same in demo versions. Have you tried contacting devs direct or via the feedback page that's provided on one of the games splash pages?

[Saik]

Originally posted by Lucifer:

Most games are pretty stable for me... I've been having lots of crashing with this one since the hotfix last Friday. I believe it's related to post-processing effects or audio.

I know it's not my machine that's the issue. It's a serious gaming rig that will run most games on Ultra settings without issues (48GB video mem and 96GB regular mem).

Since the hotfix I have experienced tearing running 1080p without vertical sync going (this was not the case prior to the hotfix) and I occasionally lose audio channels, especially during thunderstorms (sometimes the rain itself stops making sounds other times I stop getting the crafting noises but still hear rain). I have been sending reports... each crash is either WS_Win64_Shipping related or one of two nvidia files related. I've researched several solutions and none have worked.

In order: What "Serious" gaming rig has 48GB video mem and 96GB regular mem?

You either run 64 or 128 GB ram, if you don't - you have different memory stick sizes (I assume 2x32 and 2x16) which in itself is an issue.

As for the vram, NVLinking 2 4090s/3090s doesnt magically double their vram, and if you actually use one GPU (W7900 or A6000), this is even further from a gaming rig.

Since you specifically mentioned "two nvidia files" being crash related I highly assume the issue is your rig. If you want help, post the exact specs. I happen to work in IT and have quite a bit of knowledge in this.

[Lucifer]

Originally posted by Saint:

I have over 100 hours and the game has not crashed even once on me. Maybe update drivers or something.

I've tried that. I've tried rolling back drivers, reinstalling them, changing administrator status on Steam, the game, the WS_Shipping file, tried compatability mode, tried verifying files, trying reinstalling the game, tried changing page file size, tried DX12 and 11 and Safe Mode, tried reducing settings to minimum, tried turning of DLSS or post-processing effects, tried disabling Steam and Nvidia overlays... all of this crashing started with the latest hotfix (prior to that it was stable) and seems to be keyed to storms. I play fine for a while then crash. When I try to reload I notice it's either raining or thunderstorming when I enter the game. I usually crash fairly quickly afterwards and eventually the crashes corrupt files to the point I have to re-verify installation to avoid crashes in the menu or on the initial producer's splash screen when the game first loads.

Perhaps it is on my end, but it's unlikely considering I play so many other games on Ultra settings and have no crashing issues at all. This PC isn't even 6 months old and is a dedicated gaming rig. The fact it reliably crashes in this game and so many other people seem to be affected tells me it's likely the game that's the issue. It's not even the OS, since people have been crashing using Win 10 and 11. It may be a particular line of code that causes issues with a particular brand of hardware, but that's still THEIR end, not mine. My hardware performs fine on every other piece of software I use.

[~T~D~]

140 Hours no crashes, but I'm not on some shady official server.

I am not on the newest GPU drivers, I never do the newest until it's been out for a bit.

[Lucifer]

Originally posted by Saik:

Originally posted by Lucifer:

Most games are pretty stable for me... I've been having lots of crashing with this one since the hotfix last Friday. I believe it's related to post-processing effects or audio.

I know it's not my machine that's the issue. It's a serious gaming rig that will run most games on Ultra settings without issues (48GB video mem and 96GB regular mem).

Since the hotfix I have experienced tearing running 1080p without vertical sync going (this was not the case prior to the hotfix) and I occasionally lose audio channels, especially during thunderstorms (sometimes the rain itself stops making sounds other times I stop getting the crafting noises but still hear rain). I have been sending reports... each crash is either WS_Win64_Shipping related or one of two nvidia files related. I've researched several solutions and none have worked.

In order: What "Serious" gaming rig has 48GB video mem and 96GB regular mem?

You either run 64 or 128 GB ram, if you don't - you have different memory stick sizes (I assume 2x32 and 2x16) which in itself is an issue.

As for the vram, NVLinking 2 4090s/3090s doesnt magically double their vram, and if you actually use one GPU (W7900 or A6000), this is even further from a gaming rig.

Since you specifically mentioned "two nvidia files" being crash related I highly assume the issue is your rig. If you want help, post the exact specs. I happen to work in IT and have quite a bit of knowledge in this.

Specs per Steam System Info:

Computer Information:
Manufacturer: OriginPC
Model: GENESIS
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i9-14900K
CPU Family: 0x6
CPU Model: 0xb7
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3187 MHz
32 logical processors
24 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 4090
DirectX Driver Name: nvldumd.dll
Driver Version: 32.0.15.5599
DirectX Driver Version: 32.0.15.5599
Driver Date: 6 1 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 4090
VendorID: 0x10de
DeviceID: 0x2684
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 40.08" x 22.52" (45.94" diag), 101.8cm x 57.2cm (116.7cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 24563 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: SANYO LCD (NVIDIA High Definiti
Memory:
RAM: 98011 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 9537595 MB
Largest Free Hard Disk Block: 7171579 MB
OS Install Date: Jan 25 2024
Game Controller: None detected
Storage:
Number of SSDs: 2
SSD sizes: 8001G,2000G
Number of HDDs: 0
Number of removable drives: 0

Specs per Task Manager is where I got the value of 48GB of Video Mem because the performance section says 48GB of GPU mem available. Right now it's showing 0/48 GB usage because I'm not running anything.

As for why 96GB of memory... it's 4x24GB DDR5 6000MT/s.

[Noclown]

Originally posted by One_Inspire:

Recently, the number of crashes and departures has increased greatly. Several times every hour. Do developers receive this information and do something?

Never had a crash. I use directx 12 and highest settings.
Try using dx11 instead and see if that helps. Maybe you just need a new computer?

[Noclown]

Originally posted by Lucifer:

Originally posted by Saik:

In order: What "Serious" gaming rig has 48GB video mem and 96GB regular mem?

You either run 64 or 128 GB ram, if you don't - you have different memory stick sizes (I assume 2x32 and 2x16) which in itself is an issue.

As for the vram, NVLinking 2 4090s/3090s doesnt magically double their vram, and if you actually use one GPU (W7900 or A6000), this is even further from a gaming rig.

Since you specifically mentioned "two nvidia files" being crash related I highly assume the issue is your rig. If you want help, post the exact specs. I happen to work in IT and have quite a bit of knowledge in this.

Specs per Steam System Info:

Computer Information:
Manufacturer: OriginPC
Model: GENESIS
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i9-14900K
CPU Family: 0x6
CPU Model: 0xb7
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3187 MHz
32 logical processors
24 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 4090
DirectX Driver Name: nvldumd.dll
Driver Version: 32.0.15.5599
DirectX Driver Version: 32.0.15.5599
Driver Date: 6 1 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 4090
VendorID: 0x10de
DeviceID: 0x2684
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 40.08" x 22.52" (45.94" diag), 101.8cm x 57.2cm (116.7cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 24563 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: SANYO LCD (NVIDIA High Definiti
Memory:
RAM: 98011 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 9537595 MB
Largest Free Hard Disk Block: 7171579 MB
OS Install Date: Jan 25 2024
Game Controller: None detected
MAC Address hash: 964ffb3e070a02869a601224a0de47c5ee7ced4a
Storage:
Disk serial number hash: 32e3cbd4
Number of SSDs: 2
SSD sizes: 8001G,2000G
Number of HDDs: 0
Number of removable drives: 0

Specs per Task Manager is where I got the value of 48GB of Video Mem because the performance section says 48GB of GPU mem available. Right now it's showing 0/48 GB usage because I'm not running anything.

As for why 96GB of memory... it's 2x48GB mem.

I got almost identical specs as you and never had a crash.

[leafmistress]

This has been a seriously bad issue for me as well, almost ruining my experience but the damn game is definitely addicting and still worth it to me play with over 100 crashes and crash reports sent in lol.
You guys should really read the logs when you send them in. Its not our rigs that is the problem. Most of the crashes I've had were sound related, if it weren't for those issues the game would be absolutely stable in the sense of graphics and play-ability. (at least for me)