Update 2.27.3 now won't let me load V&H

[infoscott]

I just put in 29 hours of play (Level 13 Hunter) in about 3 days before the recent update. On a netbook that runs Guild Wars 1 (all three chapters) the V&H performance was sluggish but I was still able to play. Now the new update enforces a DirectX 9.0 and Pixel Shader 1.1 requirement and will not let me into the game. It just gives me a Windows dialog box and refuses to load Villagers and Heroes. I can still run Steam just fine, which is why I can lodge this complaint.

To the developers; should I be buying a new computer in order to run your Free To Play game? Or does layering on features to this game necessitate barring certain members of your community from further play?

[Gavener]

its happens i used to play Warcraft on my old PC no problem a few updates not even patchses or expansions, i could no longer play it, and if you want to move with the times you have to be able to, i do hope you can get this to work for you.

[alicornat]

Originally posted by infoscott:

I just put in 29 hours of play (Level 13 Hunter) in about 3 days before the recent update. On a netbook that runs Guild Wars 1 (all three chapters) the V&H performance was sluggish but I was still able to play. Now the new update enforces a DirectX 9.0 and Pixel Shader 1.1 requirement and will not let me into the game. It just gives me a Windows dialog box and refuses to load Villagers and Heroes. I can still run Steam just fine, which is why I can lodge this complaint.

To the developers; should I be buying a new computer in order to run your Free To Play game? Or does layering on features to this game necessitate barring certain members of your community from further play?

Hi there, sorry about the issues you're having! If you could, would you please provide a little more information so we can decipher if this is an issue with the update or something else? If you could run a dxdiag by clicking the Start button, typing dxdiag in the Search box, and then pressing ENTER. Also, if you could provide either a screen shot or exact description of the error message your getting as well. Thank you!

[infoscott]

I had just created a new character immediately before the update's download. After the download, this is the error dialog I get before getting kicked out:



Failed to initialize Direct3D! Make sure you have DirectX 9 installed, and are running a graphics card that supports Pixel Shader 1.1.




...and here is the dxdiag output:


------------------
System Information
------------------
Time of this report: 5/8/2014, 20:03:27
Machine name: HP-NETBOOK
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP 2140
BIOS: KBC Version 20.0D
Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz (2 CPUs)
Memory: 2040MB RAM
Page File: 1472MB used, 1936MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 945 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 950
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_27AE&SUBSYS_3056103C&REV_03
Display Memory: 224.0 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: igxprd32.dll
Driver Version: 6.14.0010.4926 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/15/2008 09:12:06, 57344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: igxpmp32.sys
Mini VDD Date: 2/15/2008 14:12:06, 5854752 bytes
Device Identifier: {D7B78E66-64EE-11CF-B260-5C10A2C2CB35}
Vendor ID: 0x8086
Device ID: 0x27AE
SubSys ID: 0x3056103C
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_103C3056&REV_1004
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 5.10.0001.5870 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/16/2008 09:58:00, 338944 bytes
Other Files:
Driver Provider: AnalogDevices
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 48000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

[Most of the file edited to meet 1000 character cap.]

[infoscott]

Originally posted by Gavener:

its happens i used to play Warcraft on my old PC no problem a few updates not even patchses or expansions, i could no longer play it, and if you want to move with the times you have to be able to, i do hope you can get this to work for you.

I just loaded Lord of the Rings Online through Steam to replace V&H, and it runs fine on this 5 year old laptop. That game has been around awhile, too. Perhaps they want a slice of the $400+ dollars I spent on Guild Wars since 2007 (including $100 in the last year on an alt account.) "Moving with the times" is a way for a game developer to lose revenue.

[Krimson]

if i where u i would just reinstall dx9 and your c++ files

[infoscott]

Originally posted by KarusonHR:

if i where u i would just reinstall dx9 and your c++ files

I reinstalled DirectX9 from Microsoft's website,didn't make a difference.