ASUS Xonar No Sound in game

[MadDoG_RL]

Hey,

I bought this game yesterday and I have no sound, the game notices my sound card, the sound card is set as default. I am on the latest driver 7.0.8.1821. I have changed to 44hz Can you help please?

Thanks to your twitter account for pointing me here,

[skwi]

Hi,

Since your card appears in the audio device list the game is able initialize the device correctly, which makes it strange that it is not producing sound. We had another report from someone that had problems with the same audio card in this thread http://steamcommunity.com/app/262390/discussions/0/558751179622238254/. We will investigate this further and see if we can log more information to find what can be causing the issue, unfortunately we don't have access to an audio card that causes issues with the game so it makes it a bit harder to debug.

Someone in the other thread mentioned this work-around, "When I run it through default it doesn't work but when I run it through Line 1 via virtual audio cable it works perfectly fine". Maybe that can be of help until we've found what's causing the issue.

Sorry I couldn't be of more help right now.

[MadDoG_RL]

Thanks for the response, Virtual Audio Cable is £20. Is there any debug tools I could run for you and give you the results?

[skwi]

Oh, I didn't realize that Virtual Audio Cable was something you had to buy. Maybe there are free alternatives to it? Not that I'm offering that as solution but I can understand that it's frustrating that you are not getting any sound right now.

One thing you could do that would be super helpful is to run the Bass test applications, which will help us identify if it is something we are doing or it's the audio library that your card is conflicting with.

You can download Bass from this website http://www.un4seen.com/. In the unzipped folder you will find a file called bass.dll, copy that into [bass path]\c\bin\. Then from there run basstest.exe, click on Add under the Stream window, choose any .ogg file from the Cloudbuilt directory, highlight the loaded file and click Play. If that works try running 3dtest.exe, add any audio file, and click Play.

If you could help us out with this it would be really valuable.

[MadDoG_RL]

ok, i will do that tomorrow, thanks :)

[skwi]

Thank you, that would be very helpful for us to narrow down the lack of sound. :)

[MadDoG_RL]

Sorry been working all weekend, hopefully I will do this today

[MadDoG_RL]

Basstest results
DEMI_BALANSE_LOST_01 works fine
music-day.ogg works fine, I went for a longer sound file and worked fine also

Did a 3dtest, played Kalimba from sample music, worked fine also

any other tests i can do or run?

[toejam316]

Just thought I'd chip in - I'm using a Xonar D1 (PCI card), while the Xonar DX is just a D1 with a PCI - PCI-E conversion chip built in, and I'm using the http://maxedtech.com/asus-xonar-unified-drivers/ driver (which should also work for your card), and I'm not having any issues at the moment.

Are you using the manafacturer drivers, Uni-driver, or the built in windows ones?

[mckickass]

i'm having the same issue. Xonar DG with uni-driver

[sere]

Is it wrong that while wanting to play this game; what ultimately motivates me to finally buy it is the curiosity of whether I will have an issue using my xonar dx?! Sometimes I like to sit back and enjoy a bug or hardware problem and then have the pleasure of troubleshooting. The xonar cards d1/dx and above are excellent pieces of enthusiast hardware accessible to the masses.

[skwi]

Thank you for running the tests [CeltS] MadDoG!
Sorry it's taken a little while to reply, last week was really hectic. I realized now that we are using the version of the bass.dll that does not include mp3 support and not the one directly under the bass folder. It shouldn't make a difference as the dll we use removes something we don't use, but just to be 100% sure it would be really helpful if you or someone else with the same problem could run the tests but with the bass.dll from the game folder instead.

Going by the assumption that it works in the test and not in the game we'll have to look into how the test code differs from the implementation in the game and see if we can figure out what could be causing the problems with this particular card.

Thanks for the tip about the drives A.Y.B.A.B.T.U, if that solves the problem for anyone please let us know.

[MadDoG_RL]

Installed that driver, still does now work with my PC :(

[mckickass]

skwi, I ran the test with the .dll from the game. Sound works in both basstest.exe and 3dtest.exe for me. Using a Xonar DG card, no sound in game.

[heinrad]

I've had the same problem too, but have had it with other games too. It seems to be if GX mode is enabled on the console it doesn't work, but if you disable it, then the sound will work.

[mckickass]

Originalmente postado por Heinrad:

I've had the same problem too, but have had it with other games too. It seems to be if GX mode is enabled on the console it doesn't work, but if you disable it, then the sound will work.

Thanks! Worked for me as well