I contacted the devs regarding controller issue... UPDATE! FIXED!!! :: Ori and the Blind Forest General Discussions

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Dr. Jenkins has Ori and the Blind Forest

Jul 7, 2015 @ 10:55am

I contacted the devs regarding controller issue... UPDATE! FIXED!!!

I bought the game yesterday, and I was experiencing the "left direction" bug that a lot of people are having. I went to facebook to see if I could get in touch with someone who worked on the game, and to my great surprise, I actually got a very prompt response to my message.

Here's a to the conversation. Not a lot of progress, but at least I might have made them aware of the issue.

http://postimg.org/image/eoj8tiqzn/

UPDATE! FIXED!

Hey all. Sofie from the Ori team sent me an email with specific instructions on how to fix it. Following these instructions fixed the bug for me. Hopefully, it'll fix it for you too.

Here is the word for word email that I got from Sofie over at Moon Studios.

"Thanks for your response. After a bit of trying, I found that I fixed the bug on my end by installing the controller driver manually (in a very specific way, which I will list out). You mentioned you tried this yourself, but that that didn't do the trick - the method I found was quite specific though. I'll link you the page where I got it from.

Note that the controller should vibrate when you plug it in. I read this somewhere on the MS site, the controller should vibrate when plugging in to let you know it's working properly. I'm guessing it didn't vibrate for you before?

Controller driver:
http://support.xbox.com/en-US/xbox-one/accessories/controller-pc-compatibility

Here's what I found would do the trick:
- Have the Xbox One controller plugged in
- Startup the installer .msi
- Deinstall (remove) the current driver, if the installer gives you that option. Afterwards, restart the installer
- Install the driver (keep controller plugged in)
- When the driver is installed, you might notice that the controller still doesn't work
- Unplug and replug your Xbox One controller, it should vibrate
After this, Ori works consistently for me. When removing the driver and leaving it to automatically install, it breaks again. "

That's it. I have already sent her a thank you via email. If this fix worked for you as well, Let her know that we appreciate the fix by sending a thank you note to feedback@moongamestudios.com. All evidence suggests that she worked a good deal to help me out, knowing that she probably wouldn't get anything in return.

I hope this helps us all out.

Game on.

Last edited by Dr. Jenkins; Jul 9, 2015 @ 3:06pm

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Showing 1-15 of 85 comments

Darkstar Draconis has Ori and the Blind Forest

Jul 7, 2015 @ 3:29pm

I consistently have this same issue, running Windows 8.1.

Also, even if I unplug the XBox controller and restart the game, I get the main menu cycling as if someone is holding down the up/down arrow buttons (can't tell which, all the menu items flicker with the selection graphic)

Dr. Jenkins has Ori and the Blind Forest

Jul 7, 2015 @ 4:40pm

The person running their facebook page was extremely polite, and honestly tried to help. I was happy that they didn't treat me like I only learned what a computer was yesterday.

He advised me to send an email about the problem to feedback@moongamestudios.com. Perhaps you could do the same, and we'll get this bug squashed!

Docteur Snake has Ori and the Blind Forest

Jul 8, 2015 @ 1:52am

i have the same issue, running on Windows 10 with an Xbox one Controller.

SSJHenrik

Jul 9, 2015 @ 9:46am

i have still this problewm after a taken out my controller

Sofie

Jul 9, 2015 @ 11:24am

@SSJHenrik: did you restart the game after you took out the controller?

The issue does persist for me as well when i unplug it when the game is still running, restarting the game afterwards fixes it.

Last edited by Sofie; Jul 9, 2015 @ 11:24am

Dr. Jenkins has Ori and the Blind Forest

Jul 9, 2015 @ 12:37pm

UPDATE:

I've been emailing the devs back and forth regarding the issue. This is a quote from their last email to me:

"I installed W10 myself and eventually got the bug to happen. Apparently the controller model influences the bug, it only happens for me when using an Xbox One controller, the game worked fine with a 360 controller."

This is good news. They were able to replicate the bug. Later in the email, they stated this:

"I will be trying some more things to debug the issue today, and will let you know if I make some progress or if i come up with more questions."

This is also good news. They are working on it for us.

SSJHenrik

Jul 9, 2015 @ 12:50pm

i have tried to reinstall and everything nothing works for me

Dr. Jenkins has Ori and the Blind Forest

Jul 9, 2015 @ 3:05pm

UPDATE! FIXED!

Hey all. Sofie from the Ori team sent me an email with specific instructions on how to fix it. Following these instructions fixed the bug for me. Hopefully, it'll fix it for you too.

Here is the word for word email that I got from Sofie over at Moon Studios.

"Thanks for your response. After a bit of trying, I found that I fixed the bug on my end by installing the controller driver manually (in a very specific way, which I will list out). You mentioned you tried this yourself, but that that didn't do the trick - the method I found was quite specific though. I'll link you the page where I got it from.

Note that the controller should vibrate when you plug it in. I read this somewhere on the MS site, the controller should vibrate when plugging in to let you know it's working properly. I'm guessing it didn't vibrate for you before?

Controller driver:
http://support.xbox.com/en-US/xbox-one/accessories/controller-pc-compatibility

Here's what I found would do the trick:
- Have the Xbox One controller plugged in
- Startup the installer .msi
- Deinstall (remove) the current driver, if the installer gives you that option. Afterwards, restart the installer
- Install the driver (keep controller plugged in)
- When the driver is installed, you might notice that the controller still doesn't work
- Unplug and replug your Xbox One controller, it should vibrate
After this, Ori works consistently for me. When removing the driver and leaving it to automatically install, it breaks again. "

That's it. I have already sent her a thank you via email. If this fix worked for you as well, Let her know that we appreciate the fix by sending a thank you note to feedback@moongamestudios.com. All evidence suggests that she worked a good deal to help me out, knowing that she probably wouldn't get anything in return.

I hope this helps us all out.

Game on.

SixelAlexiS Jul 30, 2015 @ 3:11am

So the vibration only works for Xbox One controller? no vibration for 360 controller? Thanks.

MAT

Jul 30, 2015 @ 12:01pm

This didn't help in my case. My Xbox One controller still doesn't vibrate when connected, like it did in Windows 8.1. Driver version is still 10.0.10240.16384.

Last edited by MAT; Jul 30, 2015 @ 12:08pm

#10

Wheels29

Jul 31, 2015 @ 1:19pm

You are a god amongst men, thank you.

#11

SneakySneakster has Ori and the Blind Forest

Jul 31, 2015 @ 5:48pm

Thank you. This worked great for me, and fixed my issue with Brofocre too.

#12

MAT

Aug 1, 2015 @ 3:41am

To people who have gotten Ori to work in Windows 10: What is your controller's driver version? Have you disabled the automatic search for drivers from Windows Update?

#13