[SOLVED] Game crashes on startup [Win 10]

[anjir4]

My game crashes upon startup, I last played it successfully a week ago, but this time it won't start. I've tried updating drivers and run Windows update. There has been at least 1 few updates in Win 10, since I last played the game.

Running as Administrator, or running in compability mode with Win 7 did not help either.

Appreciate any help!

This is from the error log:

Unity Player [version: Unity 5.0.0b5_b1c008448a1f]

ori.exe caused an Access Violation (0xc0000005)
in module ori.exe at 0023:00727212.

Error occurred at 2015-09-29_174732.
E:\Steam\steamapps\common\Ori\ori.exe, run by Jessica.
19% memory in use.
1024 MB physical memory [1024 MB free].
2048 MB paging file [1024 MB free].
0 MB user address space [3707 MB free].
Read from location 00000014 caused an access violation.

Context:
EDI: 0x05801d70 ESI: 0x05801d40 EAX: 0x00aadaeb
EBX: 0x00000000 ECX: 0x00000000 EDX: 0x00000000
EIP: 0x00727212 EBP: 0x0ad3fa68 SegCs: 0x00000023
EFlags: 0x00010246 ESP: 0x0ad3f980 SegSs: 0x0000002b

Bytes at CS:EIP:
8b 73 14 8d 43 10 89 75 20 3b f0 75 44 a1 70 47


If you need the stack and module, just let me know.


This is from the Output log:


Initialize engine version: 5.0.0b5 (b1c008448a1f)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: NVIDIA GeForce GT 635M (ID=0xde3)
Vendor: NVIDIA
VRAM: 1996 MB
Default GameObject BitMask: worldMap already registered

(Filename: Line: 94)

FMOD failed to get driver capabilities ... Error initializing output device.

(Filename: Line: 459)

FMOD failed to get driver capabilities ... Error initializing output device.

(Filename: Line: 459)

Loading E:\Steam\steamapps\common\Ori\ori_Data\Managed\XboxOneCommonImport.dll into Unity Child Domain
- Completed reload, in 0.158 seconds
<RI> Initializing input.

<RI> Input initialized.

desktop: 1366x768 59Hz; virtual: 1366x768 at 0,0
Configuring window with style -2080374784
Resizing and centering window on screen even through we are full screen
Resizing and centering window on screen
<RI> Initialized touch support.

Crash!!!
SymInit: Symbol-SearchPath: '.;E:/Steam/steamapps/common/Ori;E:/Steam/steamapps/common/Ori;C:/WINDOWS;C:/WINDOWS/system32;SRV*C:/websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'Jessica'
OS-Version: 6.1.7600 () 0x300-0x1


========== OUTPUTING STACK TRACE ==================

00727212 (ori) RegisterModule_Audio
00707108 (ori) Texture::VirtualRedirectTransfer
0070787B (ori) Texture::VirtualRedirectTransfer
007078C3 (ori) Texture::VirtualRedirectTransfer
00707927 (ori) Texture::VirtualRedirectTransfer
005131B3 (ori) Renderer::SetCastShadows
0051206C (ori) UserList::AddUser
005120DB (ori) UserList::AddUser
0057C7ED (ori) Thread::RunThreadWrapper
770A3744 (KERNEL32) BaseThreadInitThunk
778CA064 (ntdll) RtlSetCurrentTransaction
778CA02F (ntdll) RtlSetCurrentTransaction

========== END OF STACKTRACE ===========

**** Crash! ****

[anjir4]

These logs were heavily cut, to fit them into the forumpost. If you need the full versions, I'm happy to oblige, just tell me where to mail them! Thanks!

[Sofie]

Hey,
You're saying you tried updating your drivers, but did you also update your sound driver? Looking at your stack trace and the FMOD errors, that might very well be what's causing this.

Let me know if it works ^^

[anjir4]

Thanks, no just the gfx actually. I will update audio when I get home from work, and let you know the result :)

[anjir4]

I tried to check today, in the device manager, but it says "The drivers are up to date". I went to ASUS homepage, and checked Windows 10 drivers for my model of laptop, and there are no audio drivers to be found, only various BIOS- and utility drivers basically. I'm not sure it's such a good idea to update with a generic Realtek Win 10 driver? Do you want the whole logs and error report, I'm more than happy to send them! I love this little game, and sure would like to continue playing it. I haven't experienced problem with any other game so far, on this machine, since this thing with Ori happened.

[Sofie]

Okay. In that case, yes, I would like to see the full error log and output. If you like, you can send them to [e-mail] . Also, I'd like to know specifically what model laptop you're using.

Please do link this Steam thread in the mail, or at least make sure I know it's you ^^ thanks

[anjir4]

FYI, this is now solved with the assistance of the helpful Developer in this thread. The problem was that my audio drivers were conflicting with the game. I probably had wrong version of them, or they possibly broke in the latest Windows update. I installed the generic realtek windows 10 drivers, and it worked! <3

[Seb]

so im having a similar issue now after a few years of having the game i wanted to replay it. i finally found this thread and figured updating my audio drivers would fix it since it worked but it didnt. hopefully the lovely person who helped you would be able to assist me as well. didnt think just emailing out of nowhere would really get me anywhere. every time i try to start the game i get a black screen and then a small window comes up saying it crashed with the name of the crash report file.