infinite loading screen

[toinou180]

I've been trying to launch the game for a few days but it seems to have an infinite load on startup
someone can help me?

[elysebluemoon]

Do you have any mods installed? Do you mean the launcher doesn't open, the game doesn't launch, the intro doesn't play after the launch, you can't see the main menu or the game doesn't open after you load your save file?
(BSS-1427)

[toinou180]

I may have expressed myself poorly, excuse me ^^
I wanted to say that when I launch the game it loads but it looks like it loads indefinitely because I can wait it looks like the game does not load

[elysebluemoon]

Sorry, but it's still not clear where the issue occurs.

[toinou180]

excuse me for waiting time i was downloading bannerlord
and I'm stuck on this screen when starting the game : https://cdn.discordapp.com/attachments/815953003180851272/815953053877403678/unknown.png

[elysebluemoon]

Please try this workaround:
Navigate to "steamapps\common\Mount & Blade II Bannerlord\GUI\GauntletUI", delete “spriteData.xm”l file and try again. It is not necessary to verify the game files after this.

[toinou180]

I'm still stuck and the only xml file I see is a file called "testui" : https://cdn.discordapp.com/attachments/815953003180851272/815955341841137774/unknown.png

[elysebluemoon]

Do you have any mods installed?

[toinou180]

no I have no particular mods modifying the gameplay.
https://media.discordapp.net/attachments/815953003180851272/815956691115966504/unknown.png?width=832&height=468

[elysebluemoon]

The native game modules appear to be unticked. Please try deleting the "LauncherData" xml document located at "C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs".

[toinou180]

always the same i did what you told me to do i don't understand where the problem comes from
because I had never had any problem to launch bannerlord until the X_x
https://media.discordapp.net/attachments/815953003180851272/815959139700310056/unknown.png?width=832&height=468

[elysebluemoon]

Have you checked the below articles?
https://steamcommunity.com/app/261550/discussions/17/2968397584539461284/

https://steamcommunity.com/app/261550/discussions/17/2968397584539420101/

If you can't find a fix in these articles, please upload the documents starting with "rgl_log" and "rgl_log_errors" at "C:\ProgramData\Mount and Blade II Bannerlord\logs" to upload.taleworlds.com. Please include this thread's link in the description as instructed in the below article so I can identify it.
https://steamcommunity.com/app/261550/discussions/17/5283252978690800581/

[toinou180]

I uploaded the files

[elysebluemoon]

Forwarding this issue to the QA team for further investigation. Thanks for reporting.
(BES-4239)

[elysebluemoon]

Can you try disabling Nvidia GeForce Experience's extra features (like Shadowplay etc.)?

[elysebluemoon]

As the required information was not provided within 2 weeks, this thread is moved to the Resolved Issues board. If the issue still continues, please create a new thread.