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Are you suffering casualties?
I suffer 200-300 loses and enemy the same numbers, but he getting the reinforcements all the time
I have set 5 waves of reinforcements, batte size is 1000
He is constantly between 400-500 man on the battefield until he run out of reinforcements
It would have been nice if you had provided that information up front so we would not have to guess whether or not you are playing a vanilla game.
I think we have to assume your problem is mod-related until proven otherwise. (I have no mods and I do not have this problem. I get reinforcements.)
And the way to do that is to delete them all completely following these instructions from the Technical Support subforum pinned topics -- https://steamcommunity.com/app/261550/discussions/17/2968397584539744282/
Delete completely, including save files because they are probably corrupted, then re-install. And this time, don't slam them all in at once. Install them one at a time and test, like the big boy developers do.
What does aftermath window show in terms of deployed/killed/wounded/routed? If you lost the battle, than logically total number can't be less than your initial party size, can it?
1st: Do you check, how's current morale have your troops in army? If morale is low, then there's chance, that more reinforcements will not arrive or may desert.
2nd: How many low tiered troops have in your army? Remember, that low tier units gives small boost, than higher tier units.
3rd: Do you check about current status in battle (this long bar)? If you observe it, then you should see, that sometimes enemy or your bar will moves towards, meaning, that reinforcement arrived. Low tiered units gives small boost, while high tiered units gives large boost.
But if you think, that reinforcements still not comes, maybe it's about time, to send your troops into battle, it is use tactics skill?
In settings my reinforcements are set up at the balance of units.
In my party I have almost all my units on top tier, but my other party companions have like 50/50.
And I do not check the bar on the battle status.