Computer Hard Shutdown [Solved]

[MasterOfAllEvil]

So I am having a problem where my computer does a hard shutdown when I play this game. This problem has not occured so far outside of this game. I have checked the temperature of my CPU and GPU using NZXT CAM and while it does run a tad high, it is not high enough to cause this.

I heard that there is a memory leak problem, but I question if that is the case since I am not getting a blue screen. The PC just cuts off then reboots. I have looked through the event viewer and haven't found anything out of the ordinary or information related to application crashes. I was ignoring this, but it is getting significantly worse as I was able to play for a couple hours before it happens, now it is happened just after 10 minutes.

I was suspecting that the computer was overheating, but last night I was monitoring the temperature of the CPU and GPU while playing and they did not appear to be hot enough to cause this. The temperature was closing to 170 Fahrenheit (or 76.67 Celsius), while this is hot, it shouldn't have been hot enough to cause this; also I think there would have been a blue screen thrown or something in the event viewer to indicate this.

According to the task manager the CPU and GPU are at 100%, but this doesn't seem to mean much as everything is running fine and is not grinding to a halt.

[Solved]
The problem was identified:

Originally posted by Spongebaba:

This is the event you are looking for, it is usually a sign of a faulty PSU.

Which is why I am keeping it as the answer. However

Originally posted by Lynxtra:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

provides a possible solution to those encountering this problem.

In my case, I had installed a graphics card that requires a dedicated connection and hadn't experienced any problems until I started playing Bannerlord. My assumption at this point is the power supply being taxed and when everything is running at max (probably the fans) it overloads the PSU causing the system to lose power for a second, and since the load is suddenly gone, the system starts booting back up.

[MasterOfAllEvil]

After pondering, I think it may be related to autosaving.

[Spongebaba]

Open your event viewer and read the critical event

[SaintePoutre]

are you sure youre PC isnt overheating???

[Ratlas]

It definitely sounds like your computer is overheating, 170F is really quite hot, and if it goes over that, it sounds like it's triggering the emergency shutdown in order to prevent your computer from destroying itself. I would suggest turning down the game settings and using the frame limiter.

[MasterOfAllEvil]

Originally posted by Spongebaba:

Open your event viewer and read the critical event

Warning 4/1/2020 9:48:45 AM DistributedCOM 10016 None

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Warning 4/1/2020 9:48:38 AM BTHUSB 34 None

The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.


Error 4/1/2020 9:48:39 AM Eventlog 1101 Event processing

Audit events have been dropped by the transport. 0

Critical 4/1/2020 9:48:13 AM Kernel-Power 41 (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Error 4/1/2020 9:48:39 AM EventLog 6008 None

The previous system shutdown at 9:22:26 AM on ‎4/‎1/‎2020 was unexpected.


Warning 4/1/2020 9:30:16 AM DistributedCOM 10016 None

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user DESKTOP-BFBAHQ5\???? SID (S-1-5-21-3075222140-1637188083-1218403867-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Originally posted by SaintePoutre:

are you sure youre PC isnt overheating???

While I think it is warm, it should be fine although I plan on looking into cooling systems at in a few weeks. I have had the computer actually overheat and beep at me (I had some software that would play an alarm when it reached high temperature).

I have copied the event right before the restart and those right after. There is no event between these which I find rather weird. According to the log, there was nothing that caused it.

Originally posted by Atl:

It definitely sounds like your computer is overheating, 170F is really quite hot, and if it goes over that, it sounds like it's triggering the emergency shutdown in order to prevent your computer from destroying itself. I would suggest turning down the game settings and using the frame limiter.

From what I have read it is 180F that should trigger such a an event and it should be listed in the event viewer. I will take your advice though with the frame limiter, I will also need if lower the settings down reduces the load.

[Spongebaba]

Originally posted by MasterOfAllEvil:

Critical 4/1/2020 9:48:13 AM Kernel-Power 41 (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is the event you are looking for, it is usually a sign of a faulty PSU.

What are your PC specifications? How old are the parts?

I would recommend to start with the following:

1. Update all drivers
2. Verify your voltages, 12V, 5V, 3.3V, memory, cpu, gpu, mb.
3. Run memtest86+
4. Run prime95 or similar
5. Reinstall Windows, perform step 1 before installing any other applications.

If the above steps do not identify or fix your issue, start with swapping different HW parts one at a time, starting with the PSU as it is the most common part to fail.

[whit]

I was going to say PSU too, but not because of that critical message, that one will pop up anytime you cut power.

This is the one that made me think PSU, Warning 4/1/2020 9:48:38 AM BTHUSB 34 None

The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.

[MasterOfAllEvil]

Originally posted by Spongebaba:

Originally posted by MasterOfAllEvil:

Critical 4/1/2020 9:48:13 AM Kernel-Power 41 (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is the event you are looking for, it is usually a sign of a faulty PSU.

What are your PC specifications? How old are the parts?

I would recommend to start with the following:

1. Update all drivers
2. Verify your voltages, 12V, 5V, 3.3V, memory, cpu, gpu, mb.
3. Run memtest86+
4. Run prime95 or similar
5. Reinstall Windows, perform step 1 before installing any other applications.

If the above steps do not identify or fix your issue, start with swapping different HW parts one at a time, starting with the PSU as it is the most common part to fail.

I am currently studying for an exam, so I can't throughly go thorugh your suggestions, but I did a quick google search just now and you seem to be on the right track and I thank you for your help. I will revise this in a couple days to reflect what happened, but I will close it for now.

Realized that I actually can't close this thread.

(Also I read your post Lynxtra, I will try and report back tomorrow afternoon, but thanks for the help)

[MintedTea]

Originally posted by MasterOfAllEvil:

Originally posted by Spongebaba:

This is the event you are looking for, it is usually a sign of a faulty PSU.

What are your PC specifications? How old are the parts?

I would recommend to start with the following:

1. Update all drivers
2. Verify your voltages, 12V, 5V, 3.3V, memory, cpu, gpu, mb.
3. Run memtest86+
4. Run prime95 or similar
5. Reinstall Windows, perform step 1 before installing any other applications.

If the above steps do not identify or fix your issue, start with swapping different HW parts one at a time, starting with the PSU as it is the most common part to fail.

I am currently studying for an exam, so I can't throughly go thorugh your suggestions, but I did a quick google search just now and you seem to be on the right track and I thank you for your help. I will revise this in a couple days to reflect what happened, but I will close it for now.

I can tell you with total confidence that this is very likely not a hardware issue. I started encountering this problem consistently a few weeks back and it did turn out to be an overheating problem. Here's what I did to fix it:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

[MasterOfAllEvil]

Originally posted by Lynxtra:

Originally posted by MasterOfAllEvil:

I am currently studying for an exam, so I can't throughly go thorugh your suggestions, but I did a quick google search just now and you seem to be on the right track and I thank you for your help. I will revise this in a couple days to reflect what happened, but I will close it for now.

I can tell you with total confidence that this is very likely not a hardware issue. I started encountering this problem consistently a few weeks back and it did turn out to be an overheating problem. Here's what I did to fix it:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

That doesn't seem to be the case. I had installed a new Graphcis card that requires a connection to the PSU. I hadn't had any problems since I installed it so I didn't think anything of it. I think setting the max will probably be a good temporary fix, but it does seem to be a hardware problem on my end.

[MasterOfAllEvil]

Yeah, after changing the max usage it has stopped overheating and haven't had any crashes. I think I should still get a new PSU and a fan at some point, but everything seems to be good. Thanks though for the help!

[Dawarf]

Originally posted by Lynxtra:

Originally posted by MasterOfAllEvil:

I am currently studying for an exam, so I can't throughly go thorugh your suggestions, but I did a quick google search just now and you seem to be on the right track and I thank you for your help. I will revise this in a couple days to reflect what happened, but I will close it for now.

I can tell you with total confidence that this is very likely not a hardware issue. I started encountering this problem consistently a few weeks back and it did turn out to be an overheating problem. Here's what I did to fix it:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

Thank you so much! My pc has been blue screening(i think cpu overheat) and setting the power to balanced and Maximum processor state to 90% has helped with the temperature.

[ximslammin]

Interesting

[Casta]

Originally posted by MintedTea:

Originally posted by MasterOfAllEvil:

I am currently studying for an exam, so I can't throughly go thorugh your suggestions, but I did a quick google search just now and you seem to be on the right track and I thank you for your help. I will revise this in a couple days to reflect what happened, but I will close it for now.

I can tell you with total confidence that this is very likely not a hardware issue. I started encountering this problem consistently a few weeks back and it did turn out to be an overheating problem. Here's what I did to fix it:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

Sorry for necroing this, but I want to share this because it helped me. I had been struggling with computer complete shutdown from playing bannerlord. In particular when running around on the map in the late game where the strain on computer CPU seems quite high. I had googled around on this issue for a week trying all sorts of things.
In the end I highly suspected my PSU was unable to deliver enough power when everything was running around max making the computer just outright shut off.

Implementing the process power management 4+5 solved the issue for me. By capping the CPU power usage, my PSU seemed able to deliver what was needed again. I could probably had solved it by buying a bigger PSU as well.
I also want to point out I never had this issue in any other games, even games requiring a lot more in terms of graphics. It probably comes down to the poor optimization in bannerlord and sheer CPU power needed.

[Hatchet Jack]

Originally posted by Casta:

Originally posted by MintedTea:

I can tell you with total confidence that this is very likely not a hardware issue. I started encountering this problem consistently a few weeks back and it did turn out to be an overheating problem. Here's what I did to fix it:

- Press the Windows key
- Click on "Settings"
- Click on "System"
- On the left bar, click "Power & sleep"
- Click "additional power settings"
- Switch your power setting to "Balanced" (trust me on this)
- Click on "Change plan settings" and then "change advanced power settings"

Here, we need to change a few settings to be in line with the High Performance preset.

1) Hard Disk > Turn off hard disk after > Set this to 0 minutes
2) Sleep > Sleep after > Make sure this is set to "Never"
3) Display > Turn off display after > Set this to "Never"

Here is the big one, and the cause of a LOT of overheats even in well cooled systems:

4) Processor Power Management > Minimum Processor State > Set this to 15%. By default, it's often set to 100% which means it is almost constantly drawing enough power to run at it's top form even when your PC is idle. More power = more heat.

5) Under the same section, click "Maximum Processor State" and set it to 90%. It won't hit your performance at all, but some people have reported temperature drops of up to 30 degrees from this alone.

Past this, I also recommend using Speedfan.

Sorry for necroing this, but I want to share this because it helped me. I had been struggling with computer complete shutdown from playing bannerlord. In particular when running around on the map in the late game where the strain on computer CPU seems quite high. I had googled around on this issue for a week trying all sorts of things.
In the end I highly suspected my PSU was unable to deliver enough power when everything was running around max making the computer just outright shut off.

Implementing the process power management 4+5 solved the issue for me. By capping the CPU power usage, my PSU seemed able to deliver what was needed again. I could probably had solved it by buying a bigger PSU as well.
I also want to point out I never had this issue in any other games, even games requiring a lot more in terms of graphics. It probably comes down to the poor optimization in bannerlord and sheer CPU power needed.

This seems to work for me also.