Kaspersky detects/deletes main game .exe as malware :: Distant Worlds: Universe Technical Support

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[OO] coldsteel har Distant Worlds: Universe

23. maj 2014 kl. 17:04

Kaspersky detects/deletes main game .exe as malware

I just installed the game and when I ran it it said 'failed to start game, missing executable'. I verified the game cache and it said it found 1 missing file and it reacquired it. Then my Kaspersky antivirus popped up an error message promptly saying distantworlds.exe was detected as malware and deleted.

Kaspersky is among the best antivirus software out there and I've never had it detect another game as malware before in over 5 years of use. Devs, I would hope you could do something about this. Is your game .exe infected with something?

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VPaulus [udvikler] 23. maj 2014 kl. 17:09

That's a kaspersky's false positive.
Follow this tutorial on how to create an exclusion area with Kaspersky:
http://www.slitherine.com/forum/viewtopic.php?f=234&t=45519

Ozone

23. maj 2014 kl. 17:10

What is the name of the detected virus ?
If it starts with HEU. then it's the heuristic scan which fails.

[OO] coldsteel har Distant Worlds: Universe

23. maj 2014 kl. 17:17

Yes, it's HEU. It detects it as a heuristic trojan.

ronaldopassarinho har Distant Worlds: Universe

23. maj 2014 kl. 17:25

Oprindeligt skrevet af Von Paulus:
That's a kaspersky's false positive.
Follow this tutorial on how to create an exclusion area with Kaspersky:
http://www.slitherine.com/forum/viewtopic.php?f=234&t=45519

Didn't work for me. Kaspersky keeps finding it afterwards.

Ozone

23. maj 2014 kl. 17:25

Okay, HEU means heuristic, a system made to detect unknown viruses.
It often gives false-positives. This is a problem with Kaspesky here, not Distant Worlds.

You can safely add the exception.

Fulci

23. maj 2014 kl. 17:31

If I had Kaspersky and got this, I would report it to them asap. It is a payed application and should be able to pass DWU without thinking it is a virus. Pretty bad advertising for Kaspersky in my opinion.

I've seen posts that updates to the previous Shadows expansion got detected (false positive) by Kaspersky, so it's not the first time either.

VPaulus [udvikler] 23. maj 2014 kl. 17:32

Oprindeligt skrevet af ronaldopassarinho:

Didn't work for me. Kaspersky keeps finding it afterwards.

Check this page:
http://support.kaspersky.com/10017

[OO] coldsteel har Distant Worlds: Universe

23. maj 2014 kl. 17:45

I was able to set up an exclusion for the game directory and it now works. As far as this being Kaspersky's issue, all I can say is I've used their antivirus for over 5 years and this is the first time it's ever had a false positive like this. So, I'd say equal blame falls on the developer for this one. Especially if this was a problem in a previous expansion and they've done nothing to correct the problem with this new release.

ronaldopassarinho har Distant Worlds: Universe

23. maj 2014 kl. 17:48

I did set up an exclusion for the game, but since I use Kaspersky Pure I can't add folders, only .exe files. I run the game, but minutes later, Kaspersky finds the "virus" again and deletes it.