Error on Newly Purchased Game

[angelofmusic1997]

(reposting from Help & Tips board for better coverage)
I have got the following error on "Gray Matter" upon launching the game and have been unable to resolve it. http://i1381.photobucket.com/albums/ah207/angelofmusic1997/steam%20gray%20matter%20error_zps0upy9mjs.jpg

I've looked at some of the boards regarding issues with this game, however I haven't found anything helpful on them.

I am running Windows 10 and my computer meets/surpasses the minimum requirements for this game.

If anyone has any suggestions, please let me know. All I am able to do is click continue to get to the next part of setup, which it does not let me do anything in before this same error popping up again.


Please help. I'd love to be able to play this game, as I have heard a lot of good things about it.




~Angel

[Beardface31]

Check in the game forum:

http://steamcommunity.com/app/260570/discussions/

I found this there, may be able to fix your problem. If not keep looking around there, or make a thread.

http://steamcommunity.com/app/260570/discussions/0/412448158158238597/

[angelofmusic1997]

Check in the game forum:

http://steamcommunity.com/app/260570/discussions/

I found this there, may be able to fix your problem. If not keep looking around there, or make a thread.

http://steamcommunity.com/app/260570/discussions/0/412448158158238597/

Hi, thanks for your response. I have already checked the thread you've suggested and nothing suggested has seemed to have worked (unless I'm doing something wrong?)


I've got a thread up on the "Help and Tips" section of Steam, which has received no response as of yet.








EDIT: I did some digging and I got an NET service pack that worked. Now my game seems to be working on my everyday computer. Just need to get it up and running on my gaming computer and I should be good to go.

[Beardface31]

Glad you found a fix

[angelofmusic1997]

Thanks. Now just trying to get it up and running on my gaming computer. (... I might not have installed everything on my gaming computer that I did on my everyday one so I'm still installing and trying to see what works. (yay trial and error!))

[󠁳Bakhtosh]

The error message of the screenshot you've posted refers to "Direct3D". That is the part of DirectX (Microsofts main gaming interface for Windows) and responsible for 3D graphics (the characters of Gray Matters are in 3D).

So since the DirectX implemented in Windows 10 lacks the support of older versions for older games, my first gues would be that after installing Windows 10 the Update that adds this support wasn't installed yet.

You can download this update here:
https://www.microsoft.com/en-us/download/details.aspx?id=8109
If you doubleclick at the downloaded file you have to choose a folder to extract the update into. Afterwards you have to go to this folder and doubleclick at the file dxsetup.exe to start the installation of the update.

The update identifies itself as DirectX 9.0c update. You don't have to fear that it downgrades your current DirectX installation (10, 11, 12). The update checks for more current files and leaves them untouched. But it installs libraries needed by games created for DirectX 9. These libraries simply coexist with libraries of more current DirectX versions.


If you already did this and still get the same error message maybe the video driver needs to be updated. If you get a different error message now, please tell us about the new message (or post another screenshot).

[angelofmusic1997]

@Bakhtosh_nar_Kiranka Thank you for your help. I just got the game up and running again (oddly enough by installing a demo from Steam which auto-installs DirectX as a first-time setup.)

[󠁳Bakhtosh]

Well - it doesn't matter if the mentioned DirectX Update for older games is installed manually or by the installer of a game. As long as it gets installed (it only have to be installed once - not for every game). If I remember it correctly there was a problem adding the update to the Gray Matter installer. Otherwise that would have been the best solution.