Connection issue

[ezakyiel]

http://steamcommunity.com/sharedfiles/filedetails/?id=949376772

Not for the first time I have lost the connection to the FKCaS server during a head-up at the VIPs poker. The other player has won the table and I ve not even get the 2nd place, I got nothing. I have reported this on the same day and as allways I didn't receive any reply.

On my side was everything ok, I had Internet connection and Steam was ok as well. Only to connect to the Casino server was impossible for few minutes. The lost chips are not so importent but I would be happy when I could get the RP even for the second place tho I was holding the half of the chips and had the same chance to win as the other player.

[Blind Mr. Owl]

Sadly I cannot read the error message but did you get an error: 1015 first? If so you're in the same boat as me if your ping is too high you'll randomly get booted (I get 270-300 ms ping).

As for a refund keep hounding them for your chips back. I wish they'd give RP for DC games but they won't.

[LazyLittleThing]

Dies ist der beste Weg, um ein Problem mit den Entwicklern zu lösen >>> [e-mail]

[DL_Courtney]

It doesn't look like we had any problems with the servers over the weekend. Chip requests can take longer to process on the weekend, but any backlog should all be processed by some point this morning. If you have further inquiries about your account, as Alice said, the best place to contact us is [e-mail].

[ezakyiel]

This issue occured on 17th June, 22:30 CET+2. This is error 1019, which means "a connection with the server is impossible. Check the community forum regarding the state of the server. If you still can not connect to the server, check your Firewall as well as your AVP"

I have sent you a bug report not a chip request. As I allready mentioned, the chips are not so important as I have lost so many of them caused by bugs and disregarding any probabilities through the games. Whatever I have sent you till today if email or bug report I have been ignored by DL. This here is the 1st reaction to my issues. Thx for this Courtney.

[Monalie]

Multiple disconnects tonight......error 1020

[Floyd]

Same issue as Caledon with Error 1015, the game has been disconnecting me a couple times tonight, although my connection appears to be stable.

[DL_Courtney]

Ok so there are a couple things here, let me address one at a time.

The first is the bug reports - generally we don't reply to these unless we can confirm the bug and/or need additional information. Even if you personally aren't concerned about lost chips, I do want to reiterate for others that we are happy to refund buy-ins lost due to disconnects if you fill out a chip request. Unfortunately we cannot grant RP for the same reason we cannot credit for anticipated wins - we cannot say what the results of the game may have been if you weren't disconnected. If you have proof of the win (either screenshots or a link to video) you can send it to [e-mail] along with your username and a description of what happened (with as much detail as possible) and we can determine what needs to be done on a more individual basis.

For the disconnects themselves - please accept my apologies, as I know that can be frustrating. Unfortunately, ther internet is the internet, and things can happen anywhere along the line. All of those codes are different ways to say that your computer was unable to talk to our server. This could have happened due to a temporary blip in your internet, or perhaps our service provider encountered a momentary issue. It can happen occasionally in any online game. Our servers aren't showing any mass disconnects, so it's likely something happening somewhere further down the line.

As long as you are able to reconnect, everything should be fine. (Although, again, please file a chip request so we can refund any lost buy-ins.) If you are unable to reconnect for some time after the disconnect, or if you are disconnected consistently when performing a particular action in-game, please email us at [e-mail], as that may indicate a more serious issue.