Emergency Help

[AuraOfDawn]

It is the nature of the beast that in any game undergoing constant development, there will be bugs. Sometimes they're easy to fix, sometimes not so much.

Because some bugs can reoccur repeatedly, sometimes for several versions before all the causes can be tracked down and fixed *coughclonescoughcough*, to cut down on the number of folks asking the developer to fix savefiles, a system has been created that can fix or work around certain common bugs.

Currently, we are capable of unsticking you from being trapped in walls (rare, but can occur), get you out of an area you cannot leave (stuck on eidolon plane, trapped in dungeon by clone blocking stairs, etc), and clear buffs/debuffs not leaving properly. (seldom happens anymore, but it can rarely occur.)

If your savefile is afflicted by something which one or more of the above fixes can be applied to, contact me one of the following persons either ingame, or (more preferably) via IRC client on the #tome channel:
-Aura Of The Dawn
-Dekar
-stuntofthelitter
-Shibari

If you have an IRC client already, simply connect to the Rizon server, and the #tome channel. If you don't, here's a mibbit link.

--- http://mibbit.com/#[e-mail] ---

Simply choose a nickname, and then find one of the four of us in channel. We will need to know your in-game username, and you will need to be in-game, playing tome online, for the character you wish fixed.

If you're using the mibbit link, ignore the 'idle' status on many users. It's overly sensitive, and the three of us drift in and out fairly regularly, if available. While we may not get to you right away, we'll get to you as soon as possible. If possible, send a private message to us to get our attention faster, as if we are gone for a long enough period, logs may lose your original message. For those not familiar with IRC in general, any message containing our name blinks our client to get our attention, and making sure to mention our name in your request should get you noticed faster.

Keep in mind, this is for help with the kind of things listed above, not with your game crashing. For help with that, try looking here: http://steamcommunity.com/app/259680/discussions/0/540734792506464418/

Please remember to report all bugs either here on the steam forums or on the forums found at http://forums.te4.org/index.php


If you cannot reach a moderator with these previous steps, stuntofthelitter maintains a site where you can submit your save to be fixed. Create a ticket, making sure to describe the problem as well as including a zipped copy of your save, and he will get to it when he is able. - http://te4support.org/ticket/

Please remember this should not be your first resort, and a response is likely to be faster if you attempt to contact one of us four first.

[Nyx]

I just started a game with a Mindslayer and think I found a bug. The Realign skill has grayed out and been unusable every time I've gotten frozen, but from reading the description that skill should be usable to remove the status.

[arnoid]

HI.

I have a black screen, after receiving the steam achievement. After killing the app and reloading - same stuff. I got it twice: after tutorial completion and after finishing arena quest.

Playing on mac windowed. Haven't seen such behaviour on free version.

[AuraOfDawn]

Does this happen if you disable the steam overlay? If it's related to steam displaying the achiement tha'ts a separate issue then if it's happening everytime you get an achievement ingame and could be helpful to know.

[arnoid]

Yeah. I've disabled the steam overlay and it start working somehow.

Another list of issues on macX with disabled overlay in windowed mode.

1. When i click new game app crashes and system show the app termination pop-up with proposal to reopen app. If you will click "reopen" - then everything is ok. I am able to play.
If you will close pop-up and restart the app from stem, then this crash happen again.

2. Unable to login with steam. It shows some loading and after that says that it was unable to login.

P.S. can i provide some stacktraces for you?

[DarkGod]

I'd be happy to see stacktraces yes :)

[DarkGod]

(well "happy" ;) )

[arnoid]

It seems now it is fixed. Both black screen with steam overlay on macosx and steam login.

[Martin]

seems the game has become quite buggy now.
(1) Just got my character from level 8 to 14 in a session. Saved, exited, loaded later, back to level 8.
(2) every time I leave a dungeon the worldmap is mostly unexplored again.
Please fix, frustrating.

[AuraOfDawn]

This seems like a cloud-saving issue that crops up occasionaly. Try disabling cloud saves, and see if this still happens?

[The Koi of Okinawa]

I dunno if these two are unknown, but there's a constant crash(at least for me.) It especially happens when alt-tabbing. And another issue I just had(I've only just closed the game, I'll edit this if closing it helped) is that everytime I've saved on my new character, it has ''Registered my character'', which takes like 45 seconds each time.

Edit: Closing it helped the second issue, so don't worry about that one. Sorry!

[Dekar]

You could try windowed mode to prevent tabbing issues.

[Where Am I???]

I recently played temporal warden and i also met several people that have huge slowdowns with him
for me it happened during the late game(starting with reknor)
everytime i could play normally for about 10 minutes but after that i got huge slowdowns(for example i shoot at an enemy and it takes about 5s to process that)
i went for the clones and the temporal hounds so that could be a problem
the issue is tw only for me so far
with every other character i can play normally for hours straight

[AuraOfDawn]

引用自 Satori Sineater：

I dunno if these two are unknown, but there's a constant crash(at least for me.) It especially happens when alt-tabbing. And another issue I just had(I've only just closed the game, I'll edit this if closing it helped) is that everytime I've saved on my new character, it has ''Registered my character'', which takes like 45 seconds each time.

Edit: Closing it helped the second issue, so don't worry about that one. Sorry!

I'm not aware of alt-tabbing issues with winedowed mode, but there are frequent crashes if you minimize and restore, windowed or otherwise, this may be part of the alt tab problem if you're fullscreening.

引用自 Vo1dvault：

I recently played temporal warden and i also met several people that have huge slowdowns with him
for me it happened during the late game(starting with reknor)
everytime i could play normally for about 10 minutes but after that i got huge slowdowns(for example i shoot at an enemy and it takes about 5s to process that)
i went for the clones and the temporal hounds so that could be a problem
the issue is tw only for me so far
with every other character i can play normally for hours straight

Temporal wardens in the current version have had some memory leak issues related to lag, last I heard. This is fixed for the next version,. supposedly, but in the meantime btoh temporal hounds and one other talent, offhand, can cause some lag. saving exiting to main menu (or the program as a whole) and reloading sometimes help with this.

[Where Am I???]

i did this but i had to do this every 5-15 minutes and that was quite annoying

[pidermanskoolbus]

it just crashes and lags why i cant get two seconds of gameplay and then crash. please fix or give my money back