How to report a bug & Known issues

[smithbodie]

When reporting a bug please share:

• what happened: where were you in the game? what action were you performing?
  
• if it crashed, did you get an error message
  
• your device specs

This information helps us investigate the problem and offer possible solutions.

While we're not able to respond to every report, please know we're always looking and logging things in our system.

Whenever you run into an issue, please always try the following first:

• Restarting the game
  
• Verifying game files
  
• Restarting Steam
  
• Not running the game as Administrator

Some known issues have specific workarounds and fixes - they are listed alongside the issues below.

Known Issues

• Possible Malborn Offspring bug when using Grisha Remnant Summon during boss fight
  
• Bosses despawning
  
• Gloom getting stuck or disappearing: When reporting this, please include a screenshot of where this happened, with both the character view and the map view. This helps us find the places this is happening and dig into the code to find out why!
  
• Some remaining issues with chests and puzzles:
  
  • Chests being open
    
  • Tarstones not appearing in inventory
    
  • Offerings not being counted
    
  • Grimoire not being counted as placed
• Achievements not unlocking:
  
  • Seeking the Past - Can break when going into NG+, potential fix by rewatching all memories in order
    
  • Running as Admin and Compatibility Mode breaks achievements. Potential fix by running as normal, should pop all earned achievements.
    
  • Post Patch Issues - Some players report achievements stopped popping since Patch on 29th.
• Rewards not being given when enemy and player dies simultaneously
  
• Issues where interact UI has disappeared - Restart works to fix. Cause being investigated.
  
• Issues where inputs are unresponsive and player is unable to pick up/rest/interact - Restart works to fix. Cause being investigated.
  
• Issues with Players not able to select a choice in dialogue. - Potential fix to press space bar on the highlighted option if on PC.
  
• Missing Saves: For those still experiencing issues with saves, please make a back up of your files.
  
  • Please try renaming "WorldState_Backup_0_[Number of Save].sav" to "WorldState_0.sav" from C:\Users\[your_username]\AppData\Local\MortalShell2\Saved\SaveGames and then relaunch.
    
  • If your settings are also affected:
    Please try deleting EnhancedInputUserSettings.sav and SpartaGameSettings.sav from C:\Users\[your_username]\AppData\Local\MortalShell2\Saved\SaveGames
    You may be able to download save data from https://store.steampowered.com/account/remotestorage

If you're experiencing issues with frame generation, please note our recommendation:

• no mods installed before updating
  
• engine.ini is not read only before updating

This may lead to problems with framegen if you keep mods installed or have engine.ini set to read only. After you update the game, you can do whatever you want at your own risk!

If you're on NVIDIA GPU, and this guide https://steamcommunity.com/sharedfiles/filedetails/?id=3788282025 does not help with stuttering and crashes, then one player informed us that rolling back to version 596.49 fixed the issue they were facing; you can find the link here https://www.nvidia.com/en-us/drivers/details/270391/, but you may also be able to roll back to a newer driver and fix the issue.

[Raymon]

When you click the control settings button in the options menu, the game crashes and displays the Crash Reporter window.

[Cynicle]

Amazing game and amazing performance! Props the devs!
However I managed to get softlocked in the open beta, once traveling into the Ritual Grounds dungeon (I believe that's the one) and starting the combat trial.

After activated the trial, my screen goes to black and white, ONE regular mob spawned, I killed it, nothing else spawned and due to the shadow walls I was trapped with no obvious way to kill myself or to cancel the trial (maybe implement a hold interact option on the trial giver to fail the trial for a future patch).

Looking around the net, the google AI picket this up as a talked about issue so I'm confident this isn't just happening to me.

WIn 11, 5800X3D, 32Gb of DDR4, 4080, NVME SSD

Hoping this gets patched out before the 20th. Can't wait to play this day 1!

[JessicaTrueHeart]

Sometimes the in-game audio stutters during combat, followed by my wireless headset disconnecting from my PC (connected via 2.4GHz). The game itself does not crash, but this issue only occurs while playing this game and never happens with any other games I play.

My PC spec:
Ryzen 7 7800X3D
RTX 5070
32G DDR5 ram
1tb SSD
Windows 11

[Lord Bob]

Yeah i'm also stuck in the same place as cynicle. Killed the one stone cube crab and now nothing spawns and you can't leave.

[M]

if you are in blackridge pass and enter the beacon. to the rightto of the person that is hung on the wall you can walk up a tombstone and get stuck, small bug tho