Room scan impossible

[nathan.stival66]

During the "first step" phase, when scanning my room, the helmet's external cameras do not work (screen remains black)

[ColdBlood]

same with me

[Grandpa Goes Gaming]

Same problem here, but since 90% of the time my controllers do not appear on the screen, I don't usually get to this stage.

[Cvrly_]

Try changing where you plug in the usb cable to. Fixed it for me and many others.

[pollster]

I had the same issue. I had to use an external USB3 hub connected to my Asus motherboard's rear USB port for the camera pass through to work.

[OldDarth]

Originally posted by pollster:

I had the same issue. I had to use an external USB3 hub connected to my Asus motherboard's rear USB port for the camera pass through to work.

Does your motherboard only have 3.2 USB Gen 1 or 2 ports? That's what my MSI MB has - no USB 3.0 ports.
Your solution may be the one for me, if so.

[pollster]

Not sure to be honest. It's a Ausus B550. I tried all my MB ports, PS adaptor kept saying use a USB 3 port. Found one that it liked but then I had the camera issue, it was just by chance that I had a USB hub lying around not in use. Think i paid about £10 for it off amazon a couple of years back.#

[OldDarth]

@pollster - thanks for the info. Worth a try.

[PalestynPomykacz]

Try connecting psvr2 to diffrent usb ports worked for me

[OldDarth]

Tried that. No dice.

[mamamakanyuk]

I have mine previously working all fine, but today suddenly the play area settings are gone and when I tried to scan it I got this screen remains black issue.

I didn't move my usb port for the adapter.
Will try and update

[tauheedul]

Originally posted by mamamakanyuk:

I have mine previously working all fine, but today suddenly the play area settings are gone and when I tried to scan it I got this screen remains black issue.

I didn't move my usb port for the adapter.
Will try and update

Connect it to a different USB port at the back of the motherboard. If the USB 3.0 (blue) ports aren't working, try the USB 3.2 Gen 2 / USB 4 port if there are any.

[mamamakanyuk]

Thanks, it works now.
Weird that I need to move it to slower usb 3 port now.
Been using usb 3.2 port previously.

It's good that there's no performance degradation.