Is there any way to troubleshoot/debug the PSVR2 Steam App?

[Simplex]

I have Win10, 4090 (560.81), 7800X3D, B650 mobo. PSVR2 Steam App launches, shows no window, then silently closes - any way to troubleshoot it?

[grzegorz77]

Originally posted by Simplex:

I have Win10, 4090 (560.81), 7800X3D, B650 mobo. PSVR2 Steam App launches, shows no window, then silently closes - any way to troubleshoot it?

Maybe you want to follow the steps recommended by sony?
https://steamcommunity.com/app/2580190/discussions/0/4509877893257207304/
(Start here if you have problems with controllers.)

[Simplex]

Please read my post again. I'm not even at the stage where I can have problems with controllers, because the PSVR2 app crashes on start.

[grzegorz77]

Originally posted by Simplex:

Please read my post again. I'm not even at the stage where I can have problems with controllers, because the PSVR2 app crashes on start.

I read your post carefully before I wrote back.
It seemed to me that the steps recommended by sony included in the link could help you.

[Simplex]

I appreciate you trying to help, but these links do not contain solution to my problem.

https://www.playstation.com/en-us/support/hardware/pc-ps-vr2-set-up/
I did everything according to instruction until:
"5. Open PlayStation®VR2 App" - app crashes

https://www.playstation.com/en-us/support/hardware/pc-ps-vr2-bluetooth/
Bluetooth is working fine for me, the problem is PSVR2 app

https://www.playstation.com/en-us/support/hardware/pc-prepare-ps-vr2/
I meet all requirements

[grzegorz77]

I saw such a problem somewhere here.
Have you tried turning on steam vr manually?
You didn't have ivry or any other vr headset installed, especially the virtual desktop.

edit:
You have tried plugging the adapter into other usb 3.0 and it is definitely 3.0+ ?
Other dp ports. Some laptops have DP ports of different speeds. maybe graphics cards too (I don't believe it).
Cable is compatible with dp 1.4.
Your monitor doesn't have some huge resolution and high refresh rate, it was a problem with some radeons.
You can try to run sony app from the console, maybe it will write something.
You can try Sysinternals Process monitor, and try to see what the sony app is trying to read or save.

edit 2:
If you have the index connected, you should unplug the plug.
Probably uninstall steam vr and reinstall after restarting the computer.

[Virtual Davey]

What is this about Virtual Desktop? I have Virtual Desktop installed (for use with my Oculus). I've been unable to get Steam VR to open with the PSVR2 app (it tells me to close Steam VR if I attempt to open it manually). I get the dreaded "turn on your VR headset" halfway through the set up. I wonder if Virtual Desktop is the culprit, for I've tried everything else.
Edit: Plus I still have the Oculus app and my library still installed on my PC. Could that also be the issue?

[grzegorz77]

Originally posted by Virtual Davey:

What is this about Virtual Desktop? I have Virtual Desktop installed (for use with my Oculus). I've been unable to get Steam VR to open with the PSVR2 app (it tells me to close Steam VR if I attempt to open it manually). I get the dreaded "turn on your VR headset" halfway through the set up. I wonder if Virtual Desktop is the culprit, for I've tried everything else.
Edit: Plus I still have the Oculus app and my library still installed on my PC. Could that also be the issue?

I haven't seen any entries about the need to remove the oculus software.
You definitely need to remove ivry.
Several people wrote about the need to remove virtual desktop.

[Simplex]

Originally posted by grzegorz77:

I saw such a problem somewhere here.

You mean PSVR2 app crashing instantly? Do you remember where did you see it?

Originally posted by grzegorz77:

Have you tried turning on steam vr manually?

Yes, it says "headset not detected". The PSVR2 app still crashes few seconds after start.

Originally posted by grzegorz77:

You didn't have ivry or any other vr headset installed, especially the virtual desktop.

I do not have ivry, I had VD, uninstalled but nothing changed.

Originally posted by grzegorz77:

You have tried plugging the adapter into other usb 3.0 and it is definitely 3.0+ ?

Tried multiple ports, all 3.0, app crashes.

Originally posted by grzegorz77:

Other dp ports. Some laptops have DP ports of different speeds. maybe graphics cards too (I don't believe it).

I tried all DP ports, I don't have a laptop, I have 4090.

Originally posted by grzegorz77:

Cable is compatible with dp 1.4.

The only thing I am not 100% sure is if the cable is DP1.4 because I did not buy it - I don't know how to verify that, I will buy 1.4 cable and check. But still the app should not crash without any error message.

Originally posted by grzegorz77:

Your monitor doesn't have some huge resolution and high refresh rate, it was a problem with some radeons.

I have a 4090 and I am using 4K120 desktop resolution.

Originally posted by grzegorz77:

You can try to run sony app from the console, maybe it will write something.

Do you mean running it from the command line? I tried that.

Originally posted by grzegorz77:

You can try Sysinternals Process monitor, and try to see what the sony app is trying to read or save.

I did, this is the result - do you see anything useful here?
https://gist.githubusercontent.com/SimplexPL/27a9a15198e4056fed9552a4b23f7d26/raw/74302c304f9b9f974bc50f9bd8561cbb31e91061/gistfile1.txt

Can you compare with your output?

Originally posted by grzegorz77:

If you have the index connected, you should unplug the plug.

This was the first thing I did.

Originally posted by grzegorz77:

Probably uninstall steam vr and reinstall after restarting the computer.

I already switched from steamvr beta to stable, did not help. I will try to reinstall the steamvr app, but I doubt it will help.

[grzegorz77]

I don't remember where I saw it.
I've read a huge amount of topics, all topics here.

13:12:26,8245989 PlayStationVR2App.exe 24688 CreateFile C:\Windows\System32\d3d8.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
13:12:26,8247275 PlayStationVR2App.exe 24688 CreateFile C:\Windows\System32\d3d.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

<-- Does the sony app and everything related have internet access?
I once had a similar error and it was something like some spy couldn't connect to the internet.
Don't try to install old directx and similar it didn't work.
The problem was something with the aws cloud and it was on the game developer's side.



13:12:29,2730252 PlayStationVR2App.exe 24688 RegQueryValue HKLM\System\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-2425027535-2266655496-1325504677-1001\\Device\HarddiskVolume5\Steam\SteamApps\common\PlayStation VR2 App\PlayStationVR2App\PlayStationVR2App.exe NAME NOT FOUND Length: 40

<-- It looks bad, take a hard look at it.
Maybe start by deleting the sony app, and reinstalling it.
Preferably on c: maybe there is a hard path somewhere (I don't believe it)
If that doesn't work, match the key in the registry.


I didn't look through the whole file, I just took a peek.
You know the times, you know when what happened, It's easier for you.
You can also upload a file to the editor and search for all lines that do not succeed.
For example, sed under linux if you like it. You can probably also use Geany. Or your favorite advanced text editor.
It's too much work for me to look through it all.
Ok, now I scrolled down the line :)
I can't compare the output with mine, because I don't have my ps vr2 set yet.

You can still try to change the version of your graphics card driver, to an older or newer version.

I'm sorry I don't have any really good, simple ideas.
Maybe someone will paste their file from the sony program run history.


edit:
Something is happening that the creator of the application did not expect.
Like the lack of CPU instructions (rather not here).
No program, no internet connection.
(You probably don't have a splitter on the usb cable?)
This is probably something unusual, maybe something will come to your mind.
Some solution that a teenager playing games does not have.

[Simplex]

App has access to internet and you can only install it on drive C:.
I noticed something potentially suspicious, launching an app called "werfault.exe" but I am not a dev so I have no idea what to do with it.

[grzegorz77]

Originally posted by Simplex:

App has access to internet and you can only install it on drive C:.
I noticed something potentially suspicious, launching an app called "werfault.exe" but I am not a dev so I have no idea what to do with it.

Then why do you have paths to e:

E:\Steam\SteamApps\common\PlayStation VR2 App

[Simplex]

Because my steam is installed on E: drive and you cannot change installation folder of PSVR2 App (and of Steam VR) - it must be installed on the same drive that Steam is installed.

[grzegorz77]

That's what I'm talking about.
You could try to create a symbolic link here and realistically move the application to an analogous place on c:
Of course, this can cause some problem.

As for the bug control system, you can take a look at the event viewer, but I never found anything valuable there.


I don't know... it's all f uc ked up.
All these programs, including steam and steam vr, and windows, all work like beta.

[Simplex]

It was working fine like this for ages, all other headsets i tried (Index, Vive, Rift, Quest, Pico, Pimax) worked fine, but not PSVR2.

Originally posted by grzegorz77:

That's what I'm talking about.
I don't know... it's all f uc ked up.
All these programs, including steam and steam vr, and windows, all work like beta.

yes

[grzegorz77]

The forgotten topic found itself (I think that was it)

https://steamcommunity.com/app/2580190/discussions/0/4509877496946452153/
(App not working for me somehow)

7800X3D - I had no idea that this CPU had a graphics card in it

So I guess you should use DDU in the first place.
And if that doesn't work, turn off or on (!!) the graphics card in bios.