PlayStation®VR2 App
Controllers paired but steam VR won't track the controllers *Solved*
Hey Guys,

The PSVR app detects that my psvr 2 controllers are detected but when i look at the steam vr box it says the controllers aren't currently tracked. I can get the screen that tells me point at the next button and press next but my controllers aren't tracked, but they do vibrate when i press the triggers and are paired according to my bluetooth dongle.

Any ideas guys? I'm stumped

EDIT - TLDR, changed from cheap unknown Bluetooth dongle to TP LINK UB500, as recommended on the Sony webshite.
Отредактировано Cruddi The Gamer Dad; 23 авг. 2024 г. в 11:35
< >
Сообщения 1630 из 38
The only way I've managed to solve this problem of the controllers losing track was to use a USB extension cable + a bluetooth adapter. The adapter should be positioned close of the controllers. After doing this I never had this problem again.
Автор сообщения: Pyke
The only way I've managed to solve this problem of the controllers losing track was to use a USB extension cable + a bluetooth adapter. The adapter should be positioned close of the controllers. After doing this I never had this problem again.

USB dongle adapters are generally terrible so I have no idea why that TP LInk one was recommended.

My controllers are a good 7 feet away from my PC (using on-board wifi card), and I never had any issues with tracking.
Автор сообщения: Cruddi The Gamer Dad
Автор сообщения: Shanoodles
New discoveries made today.

A not ideal short term fix, and speculation.

If I plug my controllers into the PC when I get to the part of the set up that has the pass through to click next, boom. The pointer is magically there. It works! I can get into games. It works flawlessly. But as soon as I unplug the controllers, they're gone and the steam vr widget goes back to saying the controllers are not being tracked.

The second discovery, which may be related, or it may not be is when I go into devices in steam VR, there is an option for Bluetooth settings, If I click into that it says Bluetooth not available with a big red cross and there's no settings to change here.

I've also ordered another Bluetooth adaptor just to be sure (this will be the third one), which won't turn up for a few days, just to be completely sure, but after finding these things today I am leaning further into this being a Steam VR issue rather than a Bluetooth hardware issue. I believe Steam VR is not allowing the Bluetooth connection in the first place, for some unknown reason.

At least in my case, but try these things and see if you have the same results.

That ties into my thinking, the bluetooth dongle isn't strong/fast enough to handle it. I've ordered the TB Link UB500 as it's recommended on the Playstation website.

Really? That's not what I'm getting from this at all. I've tried the TP Link, and had the same problem, the second one I tried was even beefier, it was the maxuni 5.4 or something, again same problem. I can't remember what the next one I've ordered is but I have a feeling it's going to be the same problem there as well. Again, I don't think this issue has anything to do with which Bluetooth adaptor we are using, I could be wrong, but that makes less and less sense to me as time goes on. I feel like if that was the issue here, we would probably have at least some instances where the controllers are detected for a time and then drop out, but that isn't what seems to be happening here. I think the most likely cause is Steam VR, with it not wanting to use Bluetooth for tracking at all for some reason. It's becoming a costly troubleshooting process this. If it turns out I am right, a fix is found for this that's unrelated to all these adaptors, I'll be pissed but pissed in VR I guess.
Отредактировано Shanoodles; 15 авг. 2024 г. в 9:13
Isn't the tracking done with the headset cameras? The controllers shoot out IR light which the headset picks up.

So I have no idea why people are saying it's a Bluetooth issue.

If your PC Bluetooth connects to the controllers, it's connected. The rest is done via Steam software and headset cameras.

Perhaps people have some kind of IR light source in their rooms that is blinding the headset camera.
Автор сообщения: bofango
Isn't the tracking done with the headset cameras? The controllers shoot out IR light which the headset picks up.

So I have no idea why people are saying it's a Bluetooth issue.

If your PC Bluetooth connects to the controllers, it's connected. The rest is done via Steam software and headset cameras.

Perhaps people have some kind of IR light source in their rooms that is blinding the headset camera.

This was my first thought, but it's not that. It works perfectly fine on the PS5 in the same room. But I agree completely with everything else you've said. I'm done buying dongles, I need a solution haha
Автор сообщения: bofango
Isn't the tracking done with the headset cameras? The controllers shoot out IR light which the headset picks up.

So I have no idea why people are saying it's a Bluetooth issue.

If your PC Bluetooth connects to the controllers, it's connected. The rest is done via Steam software and headset cameras.

Perhaps people have some kind of IR light source in their rooms that is blinding the headset camera.

The controllers are responsible for tracking with their gyroscopes. But gyroscopes tend to swim, which is corrected in a slam tracking system such as in ps vr2 with goggle cameras.

A poor quality Bluetooth connection is not enough, and the controllers are interchangeably or completely disabled. Or the tracking is of poor quality.

A good quality Bluetooth device is required, operating in an environment below a lot of interference.
If the number of interferences is high, you need a Bluetooth device of higher power, with "real" external antennas, i.e. a PCIe card, unfortunately it is more expensive than the primitive and cheap Bluetooth USB.

Since everyone needs (or doesn't need at all) a different Bluetooth connectivity system, it hasn't been included in the adapter box. (A pcie card can cost more than a whole sony adapter, and you can't put it in your laptop).



Автор сообщения: Shanoodles
Автор сообщения: bofango
...

This was my first thought, but it's not that. It works perfectly fine on the PS5 in the same room. But I agree completely with everything else you've said. I'm done buying dongles, I need a solution haha

If you want to read everything, it should dispel all your doubts:
https://steamcommunity.com/app/2580190/discussions/0/4509877893257207304/
(Start here if you have problems with controllers. [ + other tips)
Автор сообщения: Shanoodles

This was my first thought, but it's not that. It works perfectly fine on the PS5 in the same room. But I agree completely with everything else you've said. I'm done buying dongles, I need a solution haha

If you want to read everything, it should dispel all your doubts:
https://steamcommunity.com/app/2580190/discussions/0/4509877893257207304/
(Start here if you have problems with controllers. [ + other tips) [/quote]

Thanks for trying to help, I'm sure it's helped many but I have exhausted all of these options already to no avail, this doesn't really tackle the issue at hand here.

I have my Bluetooth adaptor on the other end of the room to my PC as we speak. I have uninstalled and reinstalled and rebooted my pc in every conceivable combination, I even went as far as to ensure that the only bluetooth devices that were on in the house were my PSVR2 controllers. The PS5 is even unplugged at the wall just to go that extra mile.

The controllers themselves do connect without issue and without delay, they very clearly have a strong connection. And they even register button input within the steam vr configuration without latency. The Bluetooth connection itself is there. The issue we are having is that the Steam VR app will not even begin to track the controllers unless the controllers are physically plugged in via USB. There is something preventing Steam from attempting to track the controllers which isn't to do with the signal strength. If that was it, it wouldn't be registering the button input via bluetooth. You know on the steam VR overlay, if the controllers aren't picked up it will show the graphic of them pulsing rather than be solid blue? That. Something is preventing Steam from recognising that they are activated and in our hands.

I hope this makes sense.
Автор сообщения: Shanoodles
Thanks for trying to help, I'm sure it's helped many but I have exhausted all of these options already to no avail, this doesn't really tackle the issue at hand here.

I have my Bluetooth adaptor on the other end of the room to my PC as we speak. I have uninstalled and reinstalled and rebooted my pc in every conceivable combination, I even went as far as to ensure that the only bluetooth devices that were on in the house were my PSVR2 controllers. The PS5 is even unplugged at the wall just to go that extra mile.

The controllers themselves do connect without issue and without delay, they very clearly have a strong connection. And they even register button input within the steam vr configuration without latency. The Bluetooth connection itself is there. The issue we are having is that the Steam VR app will not even begin to track the controllers unless the controllers are physically plugged in via USB. There is something preventing Steam from attempting to track the controllers which isn't to do with the signal strength. If that was it, it wouldn't be registering the button input via bluetooth. You know on the steam VR overlay, if the controllers aren't picked up it will show the graphic of them pulsing rather than be solid blue? That. Something is preventing Steam from recognising that they are activated and in our hands.

I hope this makes sense.

For the exhausted there is also a tip there, asus pcie card.

As for the rest of your statement, I don't agree with you.

It's not about Bluetooth interference, but about all the interference of 2.4 GHz, e.g. lights in your computer. Neighbor's WiFi router, microwave, poor quality usb 3.0 cable near, and many more.

You can use a 20-year-old Bluetooth card to connect the controllers, and the buttons
will work.
PlayStation 3 (2006) - has Bluetooth 2.0
Ps vr 2 - requires more efficient technology.

This is my opinion.
If you have a different opinion, you have the right to do so, and my full support.
But I will not talk about it again.
Автор сообщения: grzegorz77
Автор сообщения: Shanoodles
Thanks for trying to help, I'm sure it's helped many but I have exhausted all of these options already to no avail, this doesn't really tackle the issue at hand here.

I have my Bluetooth adaptor on the other end of the room to my PC as we speak. I have uninstalled and reinstalled and rebooted my pc in every conceivable combination, I even went as far as to ensure that the only bluetooth devices that were on in the house were my PSVR2 controllers. The PS5 is even unplugged at the wall just to go that extra mile.

The controllers themselves do connect without issue and without delay, they very clearly have a strong connection. And they even register button input within the steam vr configuration without latency. The Bluetooth connection itself is there. The issue we are having is that the Steam VR app will not even begin to track the controllers unless the controllers are physically plugged in via USB. There is something preventing Steam from attempting to track the controllers which isn't to do with the signal strength. If that was it, it wouldn't be registering the button input via bluetooth. You know on the steam VR overlay, if the controllers aren't picked up it will show the graphic of them pulsing rather than be solid blue? That. Something is preventing Steam from recognising that they are activated and in our hands.

I hope this makes sense.

For the exhausted there is also a tip there, asus pcie card.

As for the rest of your statement, I don't agree with you.

It's not about Bluetooth interference, but about all the interference of 2.4 GHz, e.g. lights in your computer. Neighbor's WiFi router, microwave, poor quality usb 3.0 cable near, and many more.

You can use a 20-year-old Bluetooth card to connect the controllers, and the buttons
will work.
PlayStation 3 (2006) - has Bluetooth 2.0
Ps vr 2 - requires more efficient technology.

This is my opinion.
If you have a different opinion, you have the right to do so, and my full support.
But I will not talk about it again.

The one i am using is bluetooth 5.4, when looking at Steam VR is shows the controllers are connected but gives the error message "Steam VR not tracking your controllers make sure they are in range" or something to that effect when you high light them and whilst flashing. Steam VR knows they are there but will not track them, might try reinstalling steam VR and see what happens
Автор сообщения: Cruddi The Gamer Dad
Автор сообщения: grzegorz77

For the exhausted there is also a tip there, asus pcie card.

As for the rest of your statement, I don't agree with you.

It's not about Bluetooth interference, but about all the interference of 2.4 GHz, e.g. lights in your computer. Neighbor's WiFi router, microwave, poor quality usb 3.0 cable near, and many more.

You can use a 20-year-old Bluetooth card to connect the controllers, and the buttons
will work.
PlayStation 3 (2006) - has Bluetooth 2.0
Ps vr 2 - requires more efficient technology.

This is my opinion.
If you have a different opinion, you have the right to do so, and my full support.
But I will not talk about it again.

The one i am using is bluetooth 5.4, when looking at Steam VR is shows the controllers are connected but gives the error message "Steam VR not tracking your controllers make sure they are in range" or something to that effect when you high light them and whilst flashing. Steam VR knows they are there but will not track them, might try reinstalling steam VR and see what happens



I imagine yours will say the same as mine, saying make sure the controllers are in view of the headsets cameras. But the fact that it works flawlessly when you plug the controllers in physically and the fact that Steam VR says Bluetooth is unavailable in the settings keeps getting overlooked when we come to problem solving. Steam VR isn't using the Bluetooth for some people. But when you tell them that's the problem they apparently take offence and insist it's a signal problem and want you to do the same things over and over again hahaha. Anyway, hopefully there will be a fix to this that's discovered soon. It's affecting quite a few people, I've been scouring reddit and whatever, it's a common problem this. I imagine it'd be a driver that Steam would need to release on their end to ensure that the PSVR2 headset users can activate Bluetooth functionality through the VR tool.
Автор сообщения: Cruddi The Gamer Dad
Автор сообщения: grzegorz77
...

The one i am using is bluetooth 5.4, when looking at Steam VR is shows the controllers are connected but gives the error message "Steam VR not tracking your controllers make sure they are in range" or something to that effect when you high light them and whilst flashing. Steam VR knows they are there but will not track them, might try reinstalling steam VR and see what happens

I suppose that bluetooth works like wifi, like lan, like disk, like usb.

It negotiates the connection, with the speed allowed by the class of devices, and the quality of the radio connection. ---Quality, not strength.--- Strength, subtract interference, is quality, just like in gsm networks.
I don't know what signal quality your usb radio adapter has, or what is your level of interference in the 2.4 band.
If the quality of the connection is too low, you will not be able to send, in real time, the entire data package on time.

What is your problem, I don't know, I'm not a fortune teller.

I don't even remember the beginning of this conversation.
You have to judge it for yourself and decide for yourself.

A good quality bluetooth adapter, in the standard we don't really know which one, but sony recommends 5.0. After using an 80 cm extension from the usb 2.0 port, it will be enough for most.
A PCIe card is certainly better, but it is more expensive.

edit 2024.09.01:
Sony requires 4.0
Отредактировано grzegorz77; 1 сен. 2024 г. в 16:43
I think my dongle just isn't fast enough for it's intended purpose.

Been at this for hours now: installing, uininstalling, verifying files (one of which keeps downloading) and various other tests, the only thing that has been the same through out the process is the dongle.
I used to have tracking problems with my HP Reverb G2 controllers. It will be connected but the hand cursors wouldn't show up on screen.

Eventually I figured out that the hands were there..... Just 5 feet out in space behind me or somewhere other than in front.

This is most certainly a SteamVR issue. It is very fussy about where your headset and controller is positioned, the very moment you activate steam VR.

The way I have figured out to get good tracking every time is:
1. Put the headset on my head but not fully on.
2. Turn headset power on, while staying faced with PC.
3. Click to activate SteamVR on PC.
4. Hold controllers out in front of me, and then power them on.

If I turn any of the devices on while moving about in my space, the tracking would be way off.

If your tracking is messed up at any point, you have to shutdown steamVR completely. Power the headset off and try again.

There are times when SteamVR refuses to shutdown and that's when I need to restart my PC.
Автор сообщения: bofango
I used to have tracking problems with my HP Reverb G2 controllers. It will be connected but the hand cursors wouldn't show up on screen.

Eventually I figured out that the hands were there..... Just 5 feet out in space behind me or somewhere other than in front.

This is most certainly a SteamVR issue. It is very fussy about where your headset and controller is positioned, the very moment you activate steam VR.

The way I have figured out to get good tracking every time is:
1. Put the headset on my head but not fully on.
2. Turn headset power on, while staying faced with PC.
3. Click to activate SteamVR on PC.
4. Hold controllers out in front of me, and then power them on.

If I turn any of the devices on while moving about in my space, the tracking would be way off.

If your tracking is messed up at any point, you have to shutdown steamVR completely. Power the headset off and try again.

There are times when SteamVR refuses to shutdown and that's when I need to restart my PC.

I had a feeling that could be part of it, i've been in the steam home with my PSVR 2 on but my controllers are no where to be seen. BUT when loading the empty space my face was level with the floor.

Oddly also felt like when Saints and Sinners botched the quest 2 (i think) controllers, they too kept appearing behind you with no way of making them move.
Отредактировано Cruddi The Gamer Dad; 15 авг. 2024 г. в 14:47
Автор сообщения: bofango
I used to have tracking problems with my HP Reverb G2 controllers. It will be connected but the hand cursors wouldn't show up on screen.

Eventually I figured out that the hands were there..... Just 5 feet out in space behind me or somewhere other than in front.

This is most certainly a SteamVR issue. It is very fussy about where your headset and controller is positioned, the very moment you activate steam VR.

The way I have figured out to get good tracking every time is:
1. Put the headset on my head but not fully on.
2. Turn headset power on, while staying faced with PC.
3. Click to activate SteamVR on PC.
4. Hold controllers out in front of me, and then power them on.

If I turn any of the devices on while moving about in my space, the tracking would be way off.

If your tracking is messed up at any point, you have to shutdown steamVR completely. Power the headset off and try again.

There are times when SteamVR refuses to shutdown and that's when I need to restart my PC.

I don't know if you've done the PSVR 2 setup but you have to do some stuff in the PSVR app first and then it'll turn steam VR on. I guess if i do what you suggest before it activates steam VR it might work. It's 2250 where i am and i need to go bed so it'll be a job for another day
< >
Сообщения 1630 из 38
Показывать на странице: 1530 50