My game keeps crashing with a green screen

[atreides123]

The issue started a couple of weeks ago. I would be playing and then my screen goes solid green and my pc resets. It usually would happen at least once a day and then I could play for hours. Today it has happened at least 5x in a row and is getting to the point where the game is unplayable. I started a new city about 4x ago. I'm not sure if it might be related to my RAM status but currently i have approx 10 GB. Thoughts?

[_KC76_]

You will need to provide far more information about your computer than you have. At the top of the page, click "Help", then click the 5th option; "System Information". Copy the text of the pop-up window, and paste it here. This is your System Specs, as STEAM sees them.

Without that info, I can only guess at your issue with what you have provided: green screen and PC freeze/reset, and "10Gb of RAM" .. First, the Green Screen: The first thing that indicates to me, is a Graphics issue. maybe a failing GPU, maybe a Heat issue with your GPU, possibly that you are just using an integrated Graphics chip that is not up to the task.

Second, 10Gb of RAM is no where near enough, and is a very odd amount, as RAM generally comes in multiples of 4 .. 4, 8, 16, 32, 64 etc.
Ideally, if you play with Mods, you will want 64Gb of RAM and a minimum 64Gb Page File.

[ForesterSOF]

My first guess iss The graphix driver needs to be updated.
Ssecond try to verify the game.

[atreides123]

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 3700X 8-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3593 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon RX 5700 XT
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.21031.1005
DirectX Driver Version: 31.0.21031.1005
Driver Date: 8 24 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon RX 5700 XT
VendorID: 0x1002
DeviceID: 0x731f
Revision: 0xc1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag), 59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 16313 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953221 MB
Largest Free Hard Disk Block: 44266 MB
OS Install Date: Mar 21 2021
Game Controller: None detected
MAC Address hash: 7a12b1505626b1c537928ae6ab3b924767edd9a8
Storage:
Disk serial number hash: b091ec2d
Number of SSDs: 1
SSD sizes: 1000G
Number of HDDs: 1
HDD sizes: 16G
Number of removable drives: 0

[numbat]

Originally posted by atreides123:

The issue started a couple of weeks ago. I would be playing and then my screen goes solid green and my pc resets.

In the modern windows 10 & 11 era, it is very uncommon for a program or game to reset your PC. This sounds like a hardware fault to me, or perhaps a graphics driver issue. The reason that it happens when playing CS is that the game is probably stressing your hardware and this is when the fault occurs.

My two favourite culprits would be the RAM and/or the graphics drivers. There are programs available that will perform a stress test on your computer, which is basically what a computer store would do if you took it in for a test. I'm not as up to date on which of these is any good anymore, but some research on the Internet would provide some answers.

I see you have 16GB. As others have suggested, this is probably not enough for CS. I would also be tempted to ditch the 16GB and go for 64GB (or 32GB) and see what gives. However, I'm also loath to spend money on an old computer that might be dodgy.

I see the drivers are dated 24/08/2023. I would see if there is an update to the drivers as well.

Cheers,
Chris.

[atreides123]

Awesome. Thanx as always for the helpful info! :-)

[_KC76_]

One thing I see, that might point to an issue, is that your VRAM (GPU RAM) is "not detected" .. this, with the Green Screen could indicate a failing GPU .. You might want to do a GPU Stress Test (Internet search GPU benchmark or GPU Stress Test for the software).