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hpoonis2010 Mar 24, 2022 @ 12:21pm
Missing Content
Today I purchased/activated Airports DLC, and 4 content creator packs (including the map pack). Steam has these items existing in my library and when I start Cities up, all these items have a green tick beside them. In-game, I can only see Airports. No creator content exists anywhere. No extra maps,

Any suggestions?

Steam support is beyond f***ed as they wash their hands of it at the start and just provide links to external parties, or these forums.
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Showing 1-15 of 15 comments
AoD_lexandro Mar 24, 2022 @ 1:00pm 
Go to your DLC page on the games properties pane in Steam. Un-tick the creator packs, wait 2 mins, then tick them again. This will make steam re-download any data that might be missing.
#1
ReptilianElite Mar 24, 2022 @ 1:06pm 
Validate your C:S game files in steam
#2
hpoonis2010 Mar 24, 2022 @ 4:29pm 
I re-installed. It did not help.
#3
WhiteKnight77 Mar 24, 2022 @ 4:35pm 
Go into the game properties and ensure that your DLC is stated to be installed.
#4
hpoonis2010 Mar 25, 2022 @ 1:14am 
DLC is off, is on, is disabled, re-enabled, skylines is removed, re-installed and ...NOTHING. As far as I can see this is a STEAM problem as it is the platform which controls the install/remove/recognise of the software, but getting help out of global companies once they reach a certain level of 'f**k you' is impossible.
#5
hpoonis2010 Mar 25, 2022 @ 1:16am 
Even paradox seem to say "f**k you, use the forums" and foist problems off onto the community.
#6
CO_Avanya Mar 25, 2022 @ 5:26am 
Do the maps from the Map Pack show up on the list at all when you go to start a new city? They should still be on the list if the game doesn't recognize the DLC as owned, they will just be at the bottom and greyed out.
#7
hpoonis2010 Mar 25, 2022 @ 6:51am 
No. But when I activated them via steam I did note "failed to install content creator pack xxx - app configuration unavailable" for each one. This seems to me to be a steam/valve problem. Products activated but not installed.
Last edited by hpoonis2010; Mar 25, 2022 @ 7:29am
#8
SgtMustang (Slava Ukraini) Mar 25, 2022 @ 8:16am 
Originally posted by hpoonis2010:
Today I purchased/activated Airports DLC, and 4 content creator packs (including the map pack). Steam has these items existing in my library and when I start Cities up, all these items have a green tick beside them. In-game, I can only see Airports. No creator content exists anywhere. No extra maps,

Any suggestions?

Steam support is beyond f***ed as they wash their hands of it at the start and just provide links to external parties, or these forums.


I have the exact same problem. Bought a set of DLC last night, still can't access them now and it's been about 12 hours since I bought them. Tried to start a new game on one of the DLC maps and it won't let me.

I bought Airports last week and that installed just fine. Right now it seems Steam is having issues authenticating/installing DLC for some reason.
#9
CO_Avanya Mar 25, 2022 @ 8:45am 
Best to contact Steam Support then. They'd be the ones to help resolve.
#10
hpoonis2010 Mar 25, 2022 @ 3:42pm 
Contact HOW? There is no apparent direct connection between any problem and valve/steam. Support just ends up linking me to an email address for Paradox...and even they are auto-telling me to use the forums! If any being in this dimension or any other can contact someone in a global corporation I'd be amazed.
#11
Ducks on Fire Mar 25, 2022 @ 4:12pm 
This is probably the case, but just to be sure you did buy the DLC through Steam right?
#12
hpoonis2010 Mar 26, 2022 @ 3:39am 
No. I have bought nothing for skylines from Steam and never had any problems. In fact, I have never had any problems with any steam keys purchased via 3rd-parties.
#13
Northsun99 Mar 26, 2022 @ 8:17am 
I had the same issue when I first bought it - I bought the base game plus After Dark and Park Life; one showed up the other gave me the error about not installing.

I believe I solved it by quitting Steam, deleting "game_data.json" and ".launcher-cache" from my ".local/share/Colossal Order/Cities Skylines" directory, and re-starting. (This is on Linux - I believe the path for you would be "AppData\Local\Colossal Order\Cities_Skylines")
#14
CO_Avanya Mar 28, 2022 @ 1:16am 
Originally posted by hpoonis2010:
Contact HOW? There is no apparent direct connection between any problem and valve/steam. Support just ends up linking me to an email address for Paradox...and even they are auto-telling me to use the forums! If any being in this dimension or any other can contact someone in a global corporation I'd be amazed.

At the top of the Steam client select Help and then Steam Support. You can also go here and make a ticket.

https://help.steampowered.com/en/
#15
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Cities: Skylines > General Discussions > Topic Details
Date Posted: Mar 24, 2022 @ 12:21pm
Posts: 15

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