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The buyers are commerce, so they can sell products to the shoppers. Generic Industry is probably already providing the goods to commerce.
Maybe you have too much IT Clusters. since they don't export, they sit at the offices and wait forever for someone to pick them up and they complain if they don't get picked up. Either dezone IT or Generic Industry, or build more commerce.
I do not suggest building more commerce. It can create a lot of traffic if you have generic industry or Industries DLC.
l would be interested in a save game or some screenshots - trading ( import export ) + education + population overlay - to have a look at the hole scene
Whenever l´ve build cluster and the demand of the city is fulfilled , they start to export and work like a buffer .
Their IT-products are added to any other purple output of generic or unique industry .
https://steamcommunity.com/sharedfiles/filedetails/?id=1767657124
https://steamcommunity.com/sharedfiles/filedetails/?id=1766373050
So as this is a game and it is following his code , l think , the abandoned cluster are only the visible symptom to point out an issue at another place .
Like a clogged road , the issue is in front of the syptom .
If your Cluster go short in customer again and again it is a sign of a swapping demand in purple goods and the reason why it is like that , is the main issue to solve .
Your Cluster , less workforces + less output , work like birds in a coal mine in former times , they are the first dead .
Generic or Unique industry produce several times the output of an IT cluster , therefore they are not so fussy and reacting slower .
I would like to see your overlays too .
Did or do your cluster export goods ?
In any case , if your population is going up and down about more than 5% your demand for goods and your workforces will follow that curve
Actually the cycle of life and death never ends. With your Population overlay map and you will see the life and death spike cycle continue forever.