magix unable to install?

[SirKoTvomKackklo]

i bought magix a few hours ago. but after downloading it was unable to open some install packages. the program runs but it's without any loops or any other tracks etc. some of you an idea?

[worlok777]

The one bad thing i did not like about Magix (I bought ver 14 at best buy some years ago) was the akward and confusing install of the soundpools once you had the main program installed from the disc, you had to go tthru their servers to get the soundpools, a real pain and not at all simple for a newbe, I finally did it but it took a lot of trial and error, they do have help on their website as how to do it, but even with that i found it difficult.

[SirKoTvomKackklo]

mhhh... i hope i will find a way to figure out how it works. thanks for your comment.

[LanOlesa]

Originally posted by GS79SirKoTvomKackklo:

i bought magix a few hours ago. but after downloading it was unable to open some install packages. the program runs but it's without any loops or any other tracks etc. some of you an idea?

Same problem here

[Ryeburg]

Make that 3...

[Chuck Bradley]

and now 4.....

[VæVictis彡]

and nr. 5
I do not find even the product key for reg. on the Magix homepage so I can get support
steam support still no answer to this problem-

[Starmetal]

Same problem here...

[PeteUplink]

same here it just says This installation package does not exist

[76561198121991130]

Hi all,

First of all, sorry to her about the problems you're apparently experiencing. Please be assured that we are looking into this. However, in order to do so, we will need more information and would encourage you to get in touch directly with our tech support team. There is no serial number for the Steam version, but you will be able to register your product via the appropriate option in the "Help" menu of the program. Once registered, you can raise a support ticket through your MAGIX user account on our support website {LINK REMOVED}(http://support.magix.net). You will be able to pick the Steam product from your list of registered products. If you're having problems with that, please log out completely from the support website and log back in again, or simply raise a ticket via the "sales" branch of the contact facility. The tickets will be assigned to the correct department in the end.

Here are some details that we would be interested in to further analyze your problems:

1) screenshots of any error messages you may receive

2) the program log files (zipped) stored in the following location:

C:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_logs

3) Screenshots of the following folders' contents might also be helpful:

C:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_common\MxSynth
C:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_common\Soundpools\Basics_20
C:\Program Files (x86)\Steam\SteamApps\common\MAGIX\Music Maker 2014 Premium\_Content\Synth

The most important thing is that you get in touch with support, though. Our team will instruct you as to what we will need etc.

Thanks!

[kannakamui.de]

The Problem we have, especially with the Premiumversion is that the packages are either nonexistant or named wrong or in the wrong path.
I have 8 Packages which can not be installed due to their predefined nonexistance.
Also they seem all in all to be named wrongly "*.ms_" instead of *.msi
Can we have a list of those 8 files, so we can search for them ?

Edit: We just checked, no one I know that bought this too has the folder "./common/MAGIX/_common/MxSynth"
Nonexistant on Win7,Win8 and one Vista System

[djkonstantino]

Same here , couldnt launch all files.. when running the program in some loops the message '' the following vst plug-in cannot be loaded appears

[76561198084906663]

We are working on a fix, it seems that when the software went live, then the STEAM Admins have not set the VITA components to published status, so STEAM is not downloading them.

Unfortunately, in our Development version all the flags for the VITA components were set to published, so we would never see this error. Once the VITA status has been corrected, then you should be able to repair the install by right clicking on the program name and going to properties. Then selecting Check File Integrity option, the additional files should then download.

Sorry for the inconvienience.

[kannakamui.de]

Will those flags be set today ? (I hope so)

[Alex Khankoff]

Качайте недостающие пакеты с офсайта. удачи!

[PeteUplink]

Where do you find the registration detials on your website? I'm trying to register my Steam product but it's just asking for a serial code and I can't find any other options.