Freezes at 56/57%

[AlazarRazr]

I've reinstalled, restarted PC, verified integrity of game cache several times and nothing has worked. I've also tried installing and running from the website directly and get error 1208 on the launcher itself before even getting to hit play.

Help would be greatly appreciated at this point- nothing found in any forum on either of these.

[[Izmar] Community Manager]

Ok, first things first, could you let us know when you're running into this freeze? Is it when you open up the loader? Or after you've logged in to the game?

You can also try to clear the cache and the game settings.
To do this, go to the top right corner of the loader, click the gear icon, then, in Game Options, click the Dofus Icon and select "Clear the Game Cache."

If this doesn't work, could you please send us a bug report? There are two methods.

If you're getting stuck on the loader, please create a text file called "debug" or "debug.txt" and put it in the same folder as the DOFUS.exe. Once you've done that, you can press F11 while the loader is running to generate a bug report before you reach the game's login.

If you're getting stuck when trying to log in to the game, you can activate bug logging from the game options (pictured below)

[img]http://cdn.akamai.steamstatic.com/steamcommunity/public/images/clans/26779124/9771537f90b1a6eb0b1abf755e5099cee23523a1.png[/img]

[AlazarRazr]

I launch the game from steam, click play on the ankama launcher- it connects to my account succesfully, and then launches the game. It freezes when loading on the game screen, so i never actually get into the game to play.

[AlazarRazr]

Originally posted by Izmar Community Manager:

Ok, first things first, could you let us know when you're running into this freeze? Is it when you open up the loader? Or after you've logged in to the game?

You can also try to clear the cache and the game settings.
To do this, go to the top right corner of the loader, click the gear icon, then, in Game Options, click the Dofus Icon and select "Clear the Game Cache."

If this doesn't work, could you please send us a bug report? There are two methods.

If you're getting stuck on the loader, please create a text file called "debug" or "debug.txt" and put it in the same folder as the DOFUS.exe. Once you've done that, you can press F11 while the loader is running to generate a bug report before you reach the game's login.

If you're getting stuck when trying to log in to the game, you can activate bug logging from the game options (pictured below)

[img]http://cdn.akamai.steamstatic.com/steamcommunity/public/images/clans/26779124/9771537f90b1a6eb0b1abf755e5099cee23523a1.png[/img]

So when launching it all from steam, F11 at any point does nothing. When i run straight from the dofus exe in the steamapps folder i am able to hit f11 and export the debug file, but a lot of it is in french. My local language settings are all english so that's a bit odd. below is the majority of what shows for code errors.

[13:36:09:404] [Dofus] initialising SteamManager
[13:36:09:404] [SteamManager] getEnv('HOME') ==
[13:36:09:404] [SteamManager] Steam User Id : 76561198023393119
[13:36:09:404] [Worker] Clearing worker (no more frames or messages in queue)
[13:36:09:404] [Worker] Adding frame: [object InitializationFrame]
[13:36:09:404] [Worker] Adding frame: [object LatencyFrame]
[13:36:09:404] [Worker] Adding frame: [object ServerControlFrame]
[13:36:09:404] [Worker] Adding frame: [object AuthorizedFrame]
[13:36:09:404] [Worker] Adding frame: [object DebugFrame]
[13:36:09:404] [Worker] Adding frame: [object UIInteractionFrame]
[13:36:09:404] [Worker] Adding frame: [object ShortcutsFrame]
[13:36:09:404] [Worker] Adding frame: [object DisconnectionHandlerFrame]
[13:36:09:404] [Worker] Adding frame: [object CleanupCrewFrame]
[13:36:09:404] [Worker] Adding frame: [object StatisticsFrame]
[13:36:09:404] [Kernel] Using protocole #1723, build on Thu, 29 Sep 2016 09:57:50 +0200 (visibility local)
[13:36:09:404] [Worker] Adding frame: [object UpdaterDialogFrame]
[13:36:09:404] [ServerConnection] [] Connecting to localhost:4242...
[13:36:09:404] [LangManager] [Warning] LangManager : config.dev.mode is unknow
[13:36:09:404] [UiModuleManager] trying to load sharedDefinition.swf the good ol' way
[13:36:09:404] [RegConnectionManager] init socket
[13:36:09:404] [Dofus] Support des Workers : false
[13:36:09:411] [FileProtocol] onFailed file://C:/Program Files (x86)/Steam/steamapps/common/Dofus/app/uplauncher.xml
[13:36:09:412] [AuthorizedFrame] Uplauncher loading failed : file://C:/Program Files (x86)/Steam/steamapps/common/Dofus/app/uplauncher.xml, Error #2032
[13:36:09:643] [SteamManager] RESPONSE_OnUserStatsReceived: 1
[13:36:09:644] [SteamManager] OMG ! User is not authentificated !
[13:36:09:723] [InitializationFrame] file : file://config.xml
[13:36:09:725] [InitializationFrame] checking if their is any custom config file
[13:36:09:735] [LangManager] [Warning] LangManager : config.gfx.subpath.world.jpg is unknow
[13:36:09:736] [LangManager] [Warning] LangManager : config.gfx.subpath.world.png is unknow
[13:36:09:736] [LangManager] [Warning] LangManager : config.gfx.path.world.pngOverride is unknow
[13:36:09:737] [LangManager] [Warning] LangManager : config.gfx.path.world.swf is unknow
[13:36:09:738] [LangManager] [Warning] LangManager : config.gfx.subpath.world.extension is unknow
[13:36:09:771] [RpcServiceManager] callMethod() - {"method":"GetEvent","params":["fr"],"id":1}
[13:36:09:773] [LangManager] [Warning] LangManager : config.dev.autoReloadUi is unknow
[13:36:09:780] [ThemeManager] Won't load unofficial theme from C:\Program Files (x86)\Steam\steamapps\common\Dofus\app\content\themes\black
[13:36:09:782] [ThemeManager] Won't load unofficial theme from C:\Program Files (x86)\Steam\steamapps\common\Dofus\app\content\themes\dofus1
[13:36:09:880] [InitializationFrame] file : file://content/fonts/fonts.xml
[13:36:09:891] [Pool] Pool of [class PoolableURLLoader] size beyond the warning limit. Size: 2, limit: 10.
[13:36:09:905] [FileProtocol] onFailed file://C:/Program Files (x86)/Steam/steamapps/common/Dofus/app/content/themes/darkStone/colors.meta
[13:36:09:920] [ThemeManager] Overwriting property bg_small_border_dark in themeData with values from themeData.json
[13:36:10:094] [FileProtocol] onFailed file://data/i18n/i18n_fr.d2i
[13:36:10:094] [DataUpdateManager] Failed file://data/i18n/i18n_fr.d2i
[13:36:10:167] [InitializationFrame] file : file://C:/Program Files (x86)/Steam/steamapps/common/Dofus/app/content/themes/darkStone/colors.xml
[13:36:11:359] [UpdaterConnexionHandler] Can't etablish connection with updater
[13:36:11:359] [ServerConnection] [] Failure while opening socket.
[13:36:11:360] [RegConnectionManager] Connection to Reg failed. Error #2031
[13:36:19:321] [ServerConnection] [] Failure while opening socket, timeout, but WWJD ? Give a second chance !
[13:36:19:321] [ServerConnection] [] Connecting to localhost:4242...
[13:36:21:327] [UpdaterConnexionHandler] Can't etablish connection with updater
[13:36:21:327] [ServerConnection] [] Failure while opening socket.
[13:36:29:340] [ServerConnection] [] Failure while opening socket, timeout.

[AlazarRazr]

ticket 1779017
3 days no response

[[Izmar] Community Manager]

Sorry for the long delay in response, Alazar, that's my bad.Somehow your topic got marked "already read" for me, and didn't see you had replied earlier!

One of our client devs had a look at your bug report, and says that the issue you're having is due to a failure to connect to the updater to the client. There could be some security software that is preventing these two programs from communicating.

Could you please try to whitelist the folder containing the applications "transition.exe" and "dofus.exe" in your Dofus installation folder?

Let us know if this helps, or, if it doesn't! Thanks for the update.

[AlazarRazr]

Originally posted by Izmar Community Manager:

Sorry for the long delay in response, Alazar, that's my bad.Somehow your topic got marked "already read" for me, and didn't see you had replied earlier!

One of our client devs had a look at your bug report, and says that the issue you're having is due to a failure to connect to the updater to the client. There could be some security software that is preventing these two programs from communicating.

Could you please try to whitelist the folder containing the applications "transition.exe" and "dofus.exe" in your Dofus installation folder?

Let us know if this helps, or, if it doesn't! Thanks for the update.

That fixed it thanks! I usually do that but for some reason never crossed my mind this time around.

[[Izmar] Community Manager]

Great! So glad to hear it's working now! Thanks for letting us know!