Stonehearth Crashing on Start? Fixes and Workarounds

[Radiant]

If you are experiencing crashes when starting Stonehearth, this may be due to privacy software or anti-malware programs.

Stonehearth runs a version of the Chrome browser to render the user interface. Some anti-malware or privacy programs inject code into Stonehearth and Chrome in an attempt to provide their services; sadly, many of these injection techniques cause crashing issues on startup. We are working to circumvent these injection techniques, but providing an effective solution may take some time. In the interim, disabling these programs should allow you to play the game.

Some example programs that we have found cause this crashing:
Lavasoft Ad-Aware
Norton 360
Hide My IP
(More listed in the post below).

If this doesn't solve the crashing issue for you, here are a couple of other things that have worked for folks:

1.) Update your graphics card drivers from the vendor website:
For AMD: http://support.amd.com/en-us/download
For NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
For Intel: http://www.intel.com/p/en_US/support/detect

2.) If you're running Windows 7, make sure you have at least SP1. (For Windows Vista, at least SP2. For Windows 8, you need to update to 8.1)

3.) If you have an AMD CPU, some people have reported success by updating the chipset drivers as well.

4.) Try turning off fullscreen mode. You can do this from the settings screen. If you can't even get to the settings screen, find your user_settings.json file in the Steam Stonehearth folder, and add the following:

"renderer" : {
   "enable_fullscreen" : false
}

5.) Some people are also reporting success when launching stonehearth as an administrator. To try this, right click on stonehearth.exe and select "Run as administrator". (Do this on the stonehearth.exe in the main folder. It will automatically launch the 64 bit version if needed.)

To find stonehearth.exe:
- Right-click on the stonehearth entry in your library
- Select "Properties"
- Select the the "Local Files" tab
- Select "Browse Local Files"

6.) If all else fails, post your stonehearth.log file here and we can find out where it's crashing.

To find stonehearth.log:
- Right-click on the stonehearth entry in your library
- Select "Properties"
- Select the the "Local Files" tab
- Select "Browse Local Files"

[jayceon]

引用自 Laczkenos：

"

引用自 jayceon：

hello, I have tried all the solutions at the beginning of this thread with no luck so i am posting my stonehearth.log file in case there is something here that can help me with my problem. as soon as I press the start button, it begins to load for approx. 2 seconds then crashes with no report.

2021-11-10 20:54:00.237447 | server | 1 | app | Stonehearth Version 1.1.0.949 (x64)
2021-11-10 20:54:00.238444 | server | 1 | core.config | user id is 05f5c7e5-9bf2-45a3-b620-ce71139685d7
2021-11-10 20:54:00.238444 | server | 1 | core.config | session id is 2a77ba33-9341-4995-a83b-95752b1f9c09
2021-11-10 20:54:00.238444 | server | 0 | app | Steam present.
2021-11-10 20:54:00.239441 | server | 0 | core.system | Initializing crash reporter

" well i have same problem i delete run file from 64x folder i may work( go to [steam game folder location] \steamapps\common\Stonehearth\x64 and delete stoneheart.exe file from this folder) I can run 32-bit version which is slower but works XDDD one of library file for 64 bit version is broken/not working on some of cpu's ( ithink that is ssleays32.dll)

i was able to run the 32bit version

[Ne'er-do-well]

Of course it's bloody Norton. It has caused me nothing but trouble in many things, not just Stonehearth.

[jorendebaere]

hello, i have tried all the options but nothing works. i hope someone can help. thanks

[GangstaPichu]

引用自 Guestman：

Of course it's bloody Norton. It has caused me nothing but trouble in many things, not just Stonehearth.

The only thing I trust and use is Malwarebytes. Seems a lot of other security stuff like that doesn't boat well. In the IT classes I've had, they actually recommend Malwarebytes when people brought up security stuff. It does it's job and not only that, it's also light weight.

[СосоК]

2023-01-14 03:36:33.327503 | server | 1 | app | Stonehearth Version 1.1.0.949 (x64)
2023-01-14 03:36:33.327503 | server | 1 | core.config | user id is 02248ba1-5c94-476c-97a2-e54aa128f3a3
2023-01-14 03:36:33.327503 | server | 1 | core.config | session id is fce42581-0ffe-4d0e-b830-3adaacff2c4d
2023-01-14 03:36:33.327503 | server | 0 | app | Steam present.
2023-01-14 03:36:33.327503 | server | 0 | core.system | Initializing crash reporter

[immortalartisan]

release-949 (x32)[M]
std::exception: 'GetBounds is undefined when there are no tiles.'
stack traceback:
[C]: ?
[C]: in function 'set_clip_height'
...ient/subterranean_view/subterranean_view_service.lua:704: in function '_update_clip_height'
...ient/subterranean_view/subterranean_view_service.lua:99: in function 'set_clip_enabled'
...ient/subterranean_view/subterranean_view_service.lua:72: in function <...ient/subterranean_view/subterranean_view_service.lua:71>
[C]: ?
[C]: in function 'trigger'
radiant/modules/events.lua:55: in function 'trigger'
radiant/client.lua:58: in function <radiant/client.lua:47>

[skorpion200044]

Hello
when i try to start the game, steam shows for a moment that it is starting and then it shows that i can click start
my computer
Intel core i5-11400
nvidia geforce gtx1660 ti
32 frames
my folder
2023-05-09 10:21:48.698733 | server | 1 | app | Stonehearth Version 1.1.0.949 (x64)
2023-05-09 10:21:48.700234 | server | 1 | core.config | user id is 0e5f55fc-149e-495b-b240-6cbb7157c676
2023-05-09 10:21:48.700234 | server | 1 | core.config | session id is d38d8355-8940-4820-b892-08827723b246
2023-05-09 10:21:48.700234 | server | 0 | app | Steam present.
2023-05-09 10:21:48.730198 | server | 0 | core.system | Initializing crash reporter

[darksendent]

Tried all the requested fixes to get the program to run but nothing seems to work. Here is my stonehearth.log file

2023-10-15 15:14:27.588746 | server | 1 | app | Stonehearth Version 1.1.0.949 (x64)
2023-10-15 15:14:27.588746 | server | 1 | core.config | user id is e21b951a-1044-4c3f-aa25-e2ec8b5ff39a
2023-10-15 15:14:27.588746 | server | 1 | core.config | session id is 94029454-49f9-4cef-b074-5e8058c59e3f
2023-10-15 15:14:27.588746 | server | 0 | app | Steam present.
2023-10-15 15:14:27.588746 | server | 0 | core.system | Initializing crash reporter

[NEQOLASER]

hello this video fix it for me just deleting the x64 folder
https://www.youtube.com/watch?v=KSHIR6KbuIA

[darksendent]

引用自 NEQOLASER：

hello this video fix it for me just deleting the x64 folder
https://www.youtube.com/watch?v=KSHIR6KbuIA

That fixed it for me thank you so much.

[GG07]

Coming here to necro this thread in case anyone finds it. Deleting the x64 folder forces the game to run in 32 bit which has RAM issues. The game will run, but not as it's best, and you'll be more likely to experience more crashes.

The best solution to this problem is to replace a few files in the stonehearth x64 folder. Follow this link on how to do that:

https://discourse.stonehearth.net/t/the-game-does-not-start/43377/2

[findersword]

You can replace some files, or else you can input a launch option code. Details in this useful Guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=3218473160