PC version of TLOU2 crashes on startup

[Ares]

Hi... I've been having a lot of problems starting the game due to lack of space in the VRAM and RAM... I'm trying to play on HIGH and I have 32gb of RAM and 16GB of VRAM, radeon rx 7800XT, i5 14600k.
I cant even with settings on minimum, which shouldn't happen, because these specs are much higher than the recommended minimum...
I've already installed the optional AMD version 25.3.2 and even the prologue doesn't run... When it starts it crashes straight away.

[episoder]

nixxes recommends to increase the page file size or set it to automatic for high end systems. a virtual memory thing. try that. no guaranties. i just relay information. :)

[ptyt]

Game was crashing when I had Documents library folder set to network drive (my NAS). When I set it to C: drive game was not crashing at startup. In documents library there is a game graphic settings file saved.

[episoder]

Originally posted by ptyt:

Game was crashing when I had Documents library folder set to network drive (my NAS). When I set it to C: drive game was not crashing at startup. In documents library there is a game graphic settings file saved.

hmm. the settings are in the registry, but the whole save game structure and log is located in that folder. makes sense it crashes. the game will not get into your network.

[ptyt]

Originally posted by episoder:

Originally posted by ptyt:

Game was crashing when I had Documents library folder set to network drive (my NAS). When I set it to C: drive game was not crashing at startup. In documents library there is a game graphic settings file saved.

hmm. the settings are in the registry, but the whole save game structure is located in that folder. makes sense it crashes. the game will not get into your network.

No problem with any other game though when Documents folder is set to NAS folder

[episoder]

Originally posted by ptyt:

No problem with any other game though when Documents folder is set to NAS folder

who knows?!? i reckon they use a non invasive/secure access procedure. good for you, actually. :)

[Ares]

SOOOO i talked to Nixxes support and they sad me this

Originally posted by Nixxes Support:

• Press the Windows key on your keyboard, type sysdm.cpl and press enter.
  
• Go to the Advanced tab and press Settings under the Performance section.
  
• Press the Advanced tab in the Performance Options window.
  
• Under Virtual memory, press Change.
  
• Tick the box for Automatically manage paging file size for all drives.
  
• Restart your computer.

and guess what? now im able to play in ultra

[animal_PLANET]

Originally posted by Ares:

and guess what? now im able to play in ultra

Just curious. If it wasnt on auto already. Was it set to custom? If so, what did you have it set to? Or was it set to system managed?

[Ares]

Originally posted by animal_PLANET:

Originally posted by Ares:

and guess what? now im able to play in ultra

Just curious. If it wasnt on auto already. Was it set to custom? If so, what did you have it set to? Or was it set to system managed?

I don't know why this wasn't set as the default... it never went to these settings... I installed win11
it could have been an update because of my cpu (?)

[animal_PLANET]

Originally posted by Ares:

Originally posted by animal_PLANET:

Just curious. If it wasnt on auto already. Was it set to custom? If so, what did you have it set to? Or was it set to system managed?

I don't know why this wasn't set as the default... it never went to these settings... I installed win11
it could have been an update because of my cpu (?)

Ok but what was the setting on before you put to Auto?

This has nothing to do with CPU.

[Ares]

Originally posted by animal_PLANET:

Originally posted by Ares:

I don't know why this wasn't set as the default... it never went to these settings... I installed win11
it could have been an update because of my cpu (?)

Ok but what was the setting on before you put to Auto?

This has nothing to do with CPU.

it was setting to 8gb I don't know how that number got there or how that option was disabled.

[animal_PLANET]

Originally posted by Ares:

Originally posted by animal_PLANET:

Ok but what was the setting on before you put to Auto?

This has nothing to do with CPU.

it was setting to 8gb I don't know how that number got there or how that option was disabled.

Ok, sorry, 2 more question. If it was set to 8GB. Was that on all your drives or just one? So 8GB was the max size?

What is the current allocated size now that it has been set to auto for all drives?

[ExtremeStorm]

After the song I get a black screen, and the PC crashes

[Ares]

Originally posted by animal_PLANET:

Ok, sorry, 2 more question. If it was set to 8GB. Was that on all your drives or just one? So 8GB was the max size?

From what I understand, the fact that only 8GB were there meant that they were reserved for heavier processes. Since TLoUII requires a lot of gpu, it would crash when I tried to use more than 8, even though they were available, they weren't reserved.

Originally posted by animal_PLANET:

What is the current allocated size now that it has been set to auto for all drives?

Now it's being managed by Windows automatically, I suppose the 16gb of virginity is being managed.
I'm not at my computer at the moment, but when I get there I'll be able to check it out.

[Ares]

Originally posted by ExtremeStorm:

After the song I get a black screen, and the PC crashes

Talk to nixxes support they are super fast and if you send them everything they ask for, dxdiag txt and the game dump logs they will help you.

Originally posted by Nixxes support:

The Last of Us Part II.log
Crash dump files (.mdmp)
DxDiag.txt
Save file where the issue is occurring
Go to your Documents folder. Here you will find a folder named The Last of Us Part II, which holds the "The Last of Us Part II.log" file (text file). The save files are located in a subfolder with a long number or a combination of letters and numbers. The path of the folder having the log file will look similar to this:

C:\Users\USERNAME\Documents\The Last of Us Part II\

Nixxes support [support.nixxes.com]

[Tom]

Originally posted by Ares:

SOOOO i talked to Nixxes support and they sad me this

Originally posted by Nixxes Support:

• Press the Windows key on your keyboard, type sysdm.cpl and press enter.
  
• Go to the Advanced tab and press Settings under the Performance section.
  
• Press the Advanced tab in the Performance Options window.
  
• Under Virtual memory, press Change.
  
• Tick the box for Automatically manage paging file size for all drives.
  
• Restart your computer.

and guess what? now im able to play in ultra

Thanks works for me, sadly i already buy a ram for nothing :(