The game crashes in the theater after the guitar scene

[chevzor]

Every time Ellie finishes playing the guitar in the theatre, my screen goes black and game crashed.
Checked the game files in the steam, didn't help.

[Cartof]

try limiting your fps in game guys, i had crashing on 120 fps but on 90 fps worked flawless since 6 hours

[Cartof]

fps limit in game, go 90 fps or even 60 fps limit.

[Cartof]

fps limit in game should work

[Nixxes_Community]

Hey all, thanks for sharing your feedback. We are investigating this crash.

So far our investigations point out that this crash can occur for some players when the game is set to 1440p in combination with the "Medium" setting for Volumetric Fog.

If you experience this crash, try changing the resolution or the Volumetric Fog setting.

If this does not help, please reach out to Nixxes Support[support.nixxes.com].

[ZenTunE]

Can confirm, changing Volumetric Effects Quality to Low/High instead of Medium does fix the issue for now. Thanks Nixxes!

[FrostyLady]

I can also confirm that game crashed during the cutscene in the theater.. (when Ellie rests her chin on the guitar).
On 4k monitor with dlss ON and Volumetric Effects on Medium the game crashes.. even after during "Birthday Gif".
Fix is to set Volumetric Effects to LOW or HIGH if upscale method is ON.
At native 4k resolution, without any upscale (dlss OFF), the game runs fine with Volumetric Effects on Medium.

CPU: 5800X
GPU: 4070 Ti Super (566.14 driver)
RAM: 32GB

EDIT..
in the next chapter "Hillcrest" (Seattle Day 2).. i set Volumetric Effects back to Medium (with dlss ON) and everything works perfectly fine.

[topernot]

My Tlou part 2 game keeps crashing mid cutscenes.

So I had just got tlou part 2 and my pc runs it flawlessly. I have a 4070 super 32gb ram with a ryzen 7 5700x3d. It was running smoothly until I got to "The birthday gift mission" while mid cutscene after Ellie finished the song on her guitar it just crashes after. So the solution to get past that part was to lower my settings to the lowest possible and I got passed the part then put my settings back to the usual. Then later in the game it crashes 3 more times twice in the mission called "finding strings" and one more time where a stalker pushes ellie out the window and it crashes. My guess is that its a memory leak and using an excessive amount of vram because I have tried EVERYTHING. If someone sees these please help.

[NicknameZer0]

Connect PS-Account an your crashes will vanish...

[nasw512]

I also kept getting crashes at "birthday gift"; using alt-enter to go to windowed works for now...

[topernot]

引用自 nasw512：

I also kept getting crashes at "birthday gift"; using alt-enter to go to windowed works for now...

Yes this is a good work around the crashing but its windowed mode it still needs to be fixed

[topernot]

引用自 NicknameZer0：

Connect PS-Account an your crashes will vanish...

I actually believed this 😔

[addicted0ne]

引用自 nasw512：

I also kept getting crashes at "birthday gift"; using alt-enter to go to windowed works for now...

Thanks for the tip mate ! My game just crashed once after 8 hours (not playing straight) at the same spot. I thought ... thats it, need to restart. Guess VRAM issue sounds quite possible.

[Vefl.]

Crash when loading "The Birthday Gift"

Tried following solutions, turning Nvidia reflex off, load a new save, load the game by choosing chapter etc. It shows a firefly loading screen the the screen turn black then it crashes.

Spec:
CPU: 9800X3D
GPU: RTX 5080
RAM: Corsair Dominator Titanium 32GB 7200MHz
Driver: latest driver available

I can't progress the story any longer.

[Snakenot]

"I’m having the same problem. If I load an older save, it works. But if I continue from the same chapter as yours, it crashes."

[Para 🤑]

Game crash

Does anyone else's game crash during "The Theatre" Cut scene where Ellie plays the guitar and it cuts off to a black screen? My game keeps crashing after that, and I've tried verifying game files, and even skipping the cut scene but it just keeps crashing. I can't even progress any further so does anyone have any advice?