connection failyre to photon cloud

[SofaLemming]

help

[obvious]

I recommend giving more information about your issue. Else it is impossible to help you.
Does this apply to all servers? Or just e.g. the Europe one? Sometimes the individual servers have issues that prevent everybody from using them for a few minutes. The US one seems to have the most downtime. Did it work before? Or never? Have you checked your firewall as a possible cause?

[Darlandra]

The issue should be self-explanatory in all honesty. I get disconnected every 10-15 minutes WITH. OUT. FAIL. to USA, Each discconect takes 5-10 min to reconnect to photon. If this is the status of the pulsar game, then no wonder I see so little activity on any discords relating to it: The game is effectively unplayable in the US. I can literally play by myself with just bots and it STILL disconnects every 10-15 minutes. The game has probably the worst net code I could possibly imagine.
"Some Numbers are off...he's playing on his own"
"Nah...doesnt matter kick him!"
If programs could speak.

[obvious]

Not selfexplanatory, Darlandra. You getting disconnected like this is not the same as e.g. someone never getting connection to photon in the first place.
Also, I never saw someone complain about the same issue you have. So i don't think it is a common issue. Send your files and logs and description to the devs, i am very sure they will do their best to fix things asap.
The new offline mode should fix your issue already, if you wanted to play solo.

[Vrishnak92™]

I should add that there is far more to connecting to the Photon Cloud than simply sticking the ethernet cable from your pc to the wall. If there is any issues between your computer and the server that hosts the Photon Cloud for this game, it can result in connectivity issues.
Things that can cause connectivity issues:
Firewall
bad/failing NIC (the component that manages your ethernet/wifi port)
network congestion on a router
bad/failing router/modem
damaged cords
damaged cables (the ones your internet company would have to repair)
an individual splicing into your cable line (internet thieves)
internet company outage
poor ping times between you and the photon cloud (dish/antenna/satellite networks are notorious for this)
the list goes on and on

[Darlandra]

In my case I'm very certain it's ping in that i get every couple minutes very short periods of high ping that is somewhere outside my local network. That being said, it continues to support my statement of atrocious net-code. A internet game developer should understand that the internet has all sorts of hiccups and to have your code unable to adapt to even periods of complete disconnectivity is bad programming.
Their current net code LITERALLY requires an individual be near a connection hub where they won't have any ping spikes at all...good luck anyone playing this on comcast's network for example.

Then on top of that, Photon's inability to reconnect after a disconnection despite perfect connectivity is indications of yet FURTHER atrocious programming. In this, I'm unsure if it's LGs fault or the Photon developers fault. In addition, in the US photon has TWO servers, one on the far east coast and one on the far west coast. Meaning people (again like me) living in the very CENTER of the country are screwed because the traffic has to travel up to 1/2 the entire country without delay to even hit a server...a server apparently incredibly sensitive to ping.

The issue is the very design of the game is such that if you don't live in very specific areas...the game won't work until Leafy Games fixes their horrific netcode. I checked steam forums and their own, Photon issues have persisted since day one, and they have never fixed them.

[obvious]

Leafy did not develop photon cloud. How should they fix it if the error is maybe the photon network itself?
Also, I played with people from Nebraska. They had no connectivity issues. So I am pretty sure it is not about you being in the middle of the country. I connect to your two US servers from my computer here in Europe just fine. So the distance really is not the issue. And they are not that ping sensitive. I played with russians joining from the middle of russian nowhere-land on US servers without problems.
The photon issues happened to a few people over the years, but were far from being common. Take into account that quite a few of them were user-side and about too active firewalls etc.

[Vrishnak92™]

For good example, I am playing on my phones hotspot and despite its low bandwidth speeds (caps at around 1 mbps), I have not suffered any connectivity issues despite playing for hours on end (talking about a good 10 hour game session here.)

If it was bad netcode, I would have been suffering from disconnects like yourself as I am also playing from the mid of the states, yet I am not. I also forgot that the west server even exists despite it being technically closer, so I still play off of the east side server.

Still, unless you were to go through the proper troubleshooting steps, you will receive very little help on the matter, as there is no magic "detect the problem" button. Without logs, connectivity tests and more, you cannot even reliably point the blame at the photon cloud or the game developers. What you are doing right now is called baseless accusation.

[Zothen]

Ohh, its definatly not on leafys end...how could that be? Devs make no mistakes...

But then theres this little entry on the roadmap that indicates that the network implementation might be... a bit less perfect than some forum dwellers want to sell it....

Final Networking Solution: Determine the best way to get the experiences we want for players, while improving overall networking. This will be a post-1.0 feature
https://www.pulsarthegame.com/roadmap

I never thought it as helpful to put the blame on the customer only...
Maybe there is still seemingly random issues with the networking.. Just a thought..

[obvious]

There are networking issues. But they rather are about ship rubberbanding and out-of-sync. Not about complete inability to use photon cloud. Darlandra apparently refuses to properly do trouble shooting and instead makes some false and some unsubstantiated claims about possible causes. That is not helpful. Instead of spreading legends about "if you live 100km away from the server, then you can't play!!!111" they should maybe send logs and files to the devs to actually try to help fix the problem.

[Slapdash]

Tbh, if you get disconnected every "10-15 minutes WITH. OUT. FAIL.", that sounds more like a connectivity issue to Photon rather than Photon itself. I, like most, only lose connection once per month, likely from ping.

@Zothen
The "improving network" the devs mentioned is probably them establishing a better connection, such as player hosting, host migration, or LAN. I don't know what they have planned.

Some players say Photon is broken, which is only half true, there are issues, but it works fine. I think you misinterpreted their defense against the statements "the game won't work until Leafy Games fixes their horrific netcode" and "effectively unplayable in the US" as saying the devs are perfect.

The developers make the same troubleshoot statements as obvious and vrishnak92.

@Darlandra
I'm assuming Obvious was attempting to understand if the issue was something more than just latency. If Sofa Lemming logged in and the menu had the black box saying connect to Photon that wouldn't resolve, it could not be a connectivity issue and warrant sending logs to the devs.

Personally, for Sofa, I think he just lost connection and reconnected because he didn't follow up on anything, and the issue resolved itself. I don't see why you had to inject your stupid statements here.

@obvious
This entire conversation could have been shorter and less fun if you just linked the troubleshooting page: https://www.pulsarthegame.com/network-troubleshooting.

[Darlandra]

Originally posted by obvious:

There are networking issues. But they rather are about ship rubberbanding and out-of-sync. Not about complete inability to use photon cloud. Darlandra apparently refuses to properly do trouble shooting and instead makes some false and some unsubstantiated claims about possible causes. That is not helpful. Instead of spreading legends about "if you live 100km away from the server, then you can't play!!!111" they should maybe send logs and files to the devs to actually try to help fix the problem.

Considering I literally own and manage an IT company I find this post rather amusing actually.
No, the problem is identified and it's in pulsar/photon's inability to recover from a high ping spike, even if it lasts for a tiny fraction of a second. Considering I'm in a rural area where the ONLY manner of internet is via the cellular carriers (who actively modulate ping to prevent gaming and high usage), then I'm literally unable to play the game.

The issue though is that true twitch games like escape from tarkov and battlefield and star citizen I can stay on indefinitely, so either Pulsar or Photon has really bad connectivity coding where the service basically transmits out, and never releases that request to recover and continue and thus builds an error stack and off you go. Then, because youre gone without having actually disconnected, it takes time for the system to formally disconnect you...further indicating horrific net connectivity coding.

[obvious]

I play with people from rural areas just fine. One guy literally went "sorry, i have to unload the corn truck now". So it is not a rural area problem. It is a you problem, aka one on the long list this one guy posted, or a very specific IPS problem, which seems to be a very rare problem.
And having "high ping spikes that kick you out of game" is not the same as "being unable to connect to photon at all", which might be the issue the thread author might have had when the yposted. Just saying. So no, the original post is not self explanatory, not everybody with photon issues shares your issues. I wish you luck with you IT company. I hope business goes well so you can move out of hillbilly territory to places with normal internet. Maybe make a better multiplayer solution than Photon, if you are a pro at that field. Apparently there is a demand for that.
Until then, Mr. IT company owner, you might want to not deal out shotgun broad stroke criticism, but actually name the real issue: Photon cloud (since that issue seems to occur with other photon games too) and not Pulsar itself. Complaining about Pulsar broadly without taking into account the economic factor (aka pulsar being a niche indie game that cannot afford servers like star citizen and uses a very different method of multiplayer than tarkov) is not a behavior that is very helpful or mature. As owner and manager of your own company (maybe even with employees) you should adapt a more constructive and specific way of criticism.

[Darlandra]

Originally posted by obvious:

I play with people from rural areas just fine. One guy literally went "sorry, i have to unload the corn truck now". So it is not a rural area problem. It is a you problem, aka one on the long list this one guy posted, or a very specific IPS problem, which seems to be a very rare problem.
And having "high ping spikes that kick you out of game" is not the same as "being unable to connect to photon at all", which might be the issue the thread author might have had when the yposted. Just saying. So no, the original post is not self explanatory, not everybody with photon issues shares your issues. I wish you luck with you IT company. I hope business goes well so you can move out of hillbilly territory to places with normal internet. Maybe make a better multiplayer solution than Photon, if you are a pro at that field. Apparently there is a demand for that.
Until then, Mr. IT company owner, you might want to not deal out shotgun broad stroke criticism, but actually name the real issue: Photon cloud (since that issue seems to occur with other photon games too) and not Pulsar itself. Complaining about Pulsar broadly without taking into account the economic factor (aka pulsar being a niche indie game that cannot afford servers like star citizen and uses a very different method of multiplayer than tarkov) is not a behavior that is very helpful or mature. As owner and manager of your own company (maybe even with employees) you should adapt a more constructive and specific way of criticism.

You don't understand internet and the methods of delivery. Allow me to educate you on what is my job.
You can be in the rural and have internet just fine. The issue is how you get it. Do you have a broadband server that delivers a max of 25 Mb/s? That's considered broadband and even 3 or 4 Mb/s uplink is enough for gaming. Because it's an actual internet provider though, you're still "guaranteed" relatively stable latency (burn in hell comcast!)
Cellular however, which is very often a sole source of internet still, is not intended for gaming latency and cell carriers actively seek to prevent it. This is on top of a communications strucuture that's not intended for data but for voice in the first place, and latency isn't really an issue because you never see how long it takes for your voice to get to someone else. So, on cellular, latency can be all over the place.
So, please stop acting like a child and understand that I'm not making a blanket statement. I never have to date in any of my posts. I'm not saying anything that rural is the actual problem so your "oh i have rural friends and they're fine!" doesn't have any weight. The problem is being rural and ONLY having access to cellular connections, this then combined with network coding that is poorly done and unable to handle the natural consequences of using said connection system.

There is zero reason why a game can't recover from a one time packet return time of 600 ms....but pulsar is unable to do so. this is a fact, viewable in the log files. And then, after it disconnects you for that onetime packet response time, it is unable to LET YOU BACK ON...because it doesn't even know you left in the first place. This is why when a photon disconnect happens, you can't just get right back on.

That's ultimately how you know it's Pulsar's issue: If every other game I have works...and pulsar doesn't...then in the end it's not the internet's fault, it's Pulsar's fault. And the sad part is Pulsar doesn't even NEED those low latency tolerances either.

[obvious]

You did try to dissuade people from playing the game with a blanket statement along the lines of "it will not work for many people" (which is not true) and you made weird statements about the server locations and that having some weight for regular players.
Really, I hope you get normal internet one day.