StarDrive 2 Master Fixes Thread

[Satoru]

I'll be trying to correlate various fixes for the game into a single location.

if you have a fix that's not here feel free to let me know and I'll add it

Please note you should try at all the fixes. The game may hang/crash/not load/etc and there's no real single cause for all of them. So make sure you're doing everything here first.

Raptr Incompatibility

There appears to be an incompatibility with the game an Raptr. If you have Raptr, please exit out of it completely then see if that helps.

Perform a re-verify of the game cache

Sometimes your game data may get corrupted. Perform Steam's reverify of the game data

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english

Delete Application Data

Note if you have ANY problems in the game you should try this first. This fixes problem ranging from game crashes, to UI issues, to missing windows etc. So it's important you try this fix no matter what your particular problem is.

There may be some corrupt data that a reinstall doesn't fix. Go to

On Windows

c:\users\<username>\AppData\LocalLow\Zero Sum Games\StarDrive 2

If you can't find this folder you will need to unhide hidden folders on Windows

http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7

On Macs

~/library/Application Support/unity.Zero Sum Games.StarDrive 2

Rename this folder and restart the game

DISCLAIMER THIS WILL IMPACT YOUR SAVE GAMES AND CUSTOM SHIP DESIGNS

Your save games and custom ship designs are saved here. Which is why you should make a copy of it if so you don't lose those. If the above fixes your problem, copy back your save and ship designs back in.

Update your video drivers

It's always a good idea to update your video drivers.

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx

How to force your AMD/Nvidia Card on Laptops

Laptop users should force S2 to use the AMD/Nvidia card instad of the integrated one

Nvidia:

* Right click your desktop
* NVIDIA Control Panel ->
* Manage 3D Settings ->
* Program Settings.
* Find the SD2 executable
* Then 2. Select High Performance NVIDIA Processor.

AMD:

This depends on the AMD chipset

* Right click your desktop
* Catalyst Control Center
* Graphics -> Powerplay
* Set to "Maximum Performance"

OR

1. Open up CCC (Mobility)
2. Go to "Power > Switchable Graphics Method"
3. Tick "Select the graphics processor manually or based on power source." and click "Apply"
4. A new option would (and should) appear under Power. This is "Power > Switchable Graphics" which was previously unavailable.
5. In here, there should be a two buttons under "Choose a Graphics Processing Unit:". Click on "High-performance GPU".
6. A confirmation should pop up asking if you want to confirm the change. Click on "Change". You may experience your screen flickering a bit. This is normal. Your computer is switching to the AMD GPU.

Reinstall vcredist

Try reinstalling vcredist from the StarDrive2 directory

Run Steam as an Administrator

Run Steam as an Administrator on your computer then relaunch the game

Screen Resolution Fixed or Looks Odd or Display Options are not Recognized

In Windows

Open regedit and go to

HKEY_CURRENT_USER\software\zero sum games\stardrive 2

You can either manually edit the resolution or delete the key and restart the game.


For Macs

Go to
~/Library/Preference

Look for a file called

unity.Zero Sum Games.StarDrive 2.plist

Delete this file, then restart the game.

Run in XP Compatibility Mode

Not a confirmed fix but it might help. Find the Stardrive2.exe and right click->Properties on it. Then go to the compatibility tab and run it in Windows XP mode.

No exe found

The game is 64-bit only. So if you try to run the game on a 32-bit system, the game will not load. Unfortunately the only fix is to reinstall your OS as a 64-bit one.

Refresh your local AppData

If youre stuck on the loading screen at 0%, 1%, etc, you are missing files in your AppData/LocalLow/Zero Sum Games/Stardrive 2/ folder. You need to copy all of the files under the steam folder for SD2/SD2_Data (steam/steamapps/common/Stardrive 2/SD2_Data/ to the Stadrive2 folder under AppData. You will see some of the folders match up between the two folders. The missing folders are the issue.

http://steamcommunity.com/app/252450/discussions/0/611702631250715540/

LINUX - Add Locale launch Parameter

If you're on Linux and are having launch issues:

Add this to advanced launch options in the settings for the game in steam (right click the name in the steam list and select settings)

LANG=en_US.UTF-8 %command%

http://steamcommunity.com/app/252450/discussions/0/611702631245372365/?tscn=1428941653#c611703709828517505

A patch was released but I'm still on the wrong version

Restart steam and it should then detect the new version

Custom Races Not Saving, Save Games Reverting to Old Ones,

There seems to be an issue with SteamCloud where it will overwrite any changes you make to yoru custom races or your save games potentially. If you're having this issue try disabling Steam Cloud.

* Go to your LIbrary in Steam
* Right click -> Properties on StarDrive2
* Go to the "UPDATES" tab
* Uncheck the very bottom "Enable Steam Cloud synchonization for StarDrive 2"

Note doing so will of course remove any convenience Steam Cloud offers. So choose wisely.

Opt into the Beta

There may be a beta branch available. This allows for rapid patch iteration for specific fixes, but not impacting the majority of users. If you have a particular problem that's being worked on, you might be asked to opt into the Beta branch

• Go to your Library in Steam
  
• Right click->Properties on StarDrive 2
  
• Go to the BETAS tab
  
• Select the pulldown under "Select the beta you would like to opt into"
  
• Select the beta branch if one is available

After you click Ok it should download the latest beta branch. If not try restarting steam.

Note that beta branches are likely to be unstable. So just be mindful fo that.

Reporting Bugs

Not all bugs are created equal. In order to report bugs it's important to be as verbose as possible as to what you did. Do you see any error messages? Did you click on something? Is there a windows error box? All those kinds of information are really helpful.

It's also good to post your system information. An easy way to find this is to go into Steam and go to Steam->Help->System Information. A window will pop up with tons of information you can copy/paste.

But a good baseline of information is

Operating System : (windows 7/8.1, Mac OSX variants, Linux variants)
RAM : how much memory you have usually 4/6/8GB
CPU : Intel/AMD?
Video card: AMD/Nvidia/Intel

If you're not familiar with those things, you can get them from teh Steam-Help-System Information window

Also the debug log from Stardrive2 is helpful. You can find that in SD2/Data/output_log.txt.

While not being able to play the game is obviously frustrating, please be courteous when reporting bugs. Zer0 is definitely working on getting everyone playing the game.

[Der mit dem Pudel tanzt]

Publicado originalmente por elpin:

Are you sure all other games are fine? Are they fairly new ones that stress your computer enough? Did you play them long enough? Are you sure your only choice after the game crash is rebooting the system? Does ctrl+alt+del work?

I don't believe it's possible that any kind of software can crash Windows. Since Windows 7 any kind of a whole system crash is 99.9% hardware related.

1) all other games run fine ..(BF4, Empire Total War, Rome 2 Total War, War Thunder, TF2, Civ 5, Diablo 3 and other...
2) All games run enough hours...(more than 200+ the most of them..)
3) only choice was a reboot...everything was stuck, ctrl+alt+del did not work

[elpin]

That is very strange indeed. If you happen to be at an end of things to try, borrow a Geforce gfx card from a friend and see if that solves it. Could be drivers...

[Satoru]

Publicado originalmente por Der mit dem Pudel tanzt:

2 days ago I installed the game again and tried to play it. I had installed new video drivers and I wanted to check if these changes make the game workin correctly, but the game is still crashing after various amount of rounds.
This time I played from "3000 to 3044,0" rounds.
Then the same happened like before...violett screen, sound and pc get stuck. I only can reboot the whole system.
..

Note to clarify you're saying the game runs but crashes after a certain # of rounds

You should try to send some save files over to the devs and see if they can replicate your crashes

[Der mit dem Pudel tanzt]

ok, were i can send my save game to ? Mail address?

[athelasloraiel]

and isnt it laptop he plays with? No external cards...or I missplaced another person. I think there is email in OP.

[Der mit dem Pudel tanzt]

I hope thie mail address is the right one

[e-mail]

so i will send them my syve game ...and hope they can find the problem .

[athelasloraiel]

send dxdiag and description of course, like you did here. and if you manage to get it solved, do post something.

[Der mit dem Pudel tanzt]

ok this mail was not the right one....

"[e-mail]"

--------------------------------------------------------------------------------------------------------

"This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

[e-mail]:
SMTP error from remote server for RCPT TO command, host: mail1.basiclink.com (104.145.233.132) reason: 550 No Such User Here"

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@Satoru, how can i send my savegame to the devs?
Could you pls give me any contact ?

[Doomwarrior]

Freezing Shipyard with active Tutorial...

So after a few turns i am forced into the shipyard which is basically empty on the right side, invisible parts highlighted by the ingame-tutorial. After that "freeze" of entire game. Nothing works anymore.

Operating System : Win 10
RAM : 12GB
CPU : Intel
Video card: Nvidia GTX 970
Game Version: DLC

[ディチィコ]

base game or DLC, doomwarrior?

[gamemstr]

Unusual behavior when Alt-Tab away from combat after clicking 'retreat'.

With the same scenario run three separate times --> (scout frigate vs. crusha swarm)

Step 1: Alt-Tab away after initiating retreat

(trial 1) wait plenty of time for retreat to resolve and alt-tab back to game: Crusha ships are gone, but my ship is just beginning its retreat. Crusha fighters are only thing left heading towards me from original position.

(trial 2) wait 10-15 seconds and alt-tab back to game: Crusha ships are on top of me and destroy my scout as it's still at the beginning of it's retreat timer.

(trial 3) NO Alt-Tab; play normally: Scout has plenty of time to retreat normally.

Operating System: Win 10
RAM: 15.9 GB (usable)
CPU: Intel Core i7-4770K CPU @ 3.50 GHz
Video Card: Intel HD Graphics 4600

This behavior didn't happen in the base game. There seems to be a bug with timing going on when the game loses focus.

[Doomwarrior]

BUG: Bought Improvments on radiated planets never finish, they remain at 1 turn and 0 BC and wont get done.

Game Version: DLC Same specs as above

Edit: Saved, loaded, hit turn end, bug gone. Cant repeat any more.

New Issue: Osiris at %Planetname% etc. There is a name variable missing. And this is the 2nd time they appear. The first time they killed the system. The second time they appeard in the same already dead system, sucking a none existing sun dry.

[Leafcutter]

Hi Zero,

I am playing with the DLC on Ultrawide Monitor 2560x1080 and the Victory Screen (F6) is scaled too big and not displayed correctly. All other management screens are fine as infact they were before applying the DLC.

Thanks
-LC-

[Leafcutter]

Also, although not a bug, from a point of consistancy all the new tooltips (eg sector info bottom left UI) are at a higher font size than all the original tool tips... (guessing say point 20 instead of point 14).

For me at least on the ultrawide monitor I prefer the new tooltip font size... getting older easier on the eyes.

Thanks
-LC-

[Doomwarrior]

And another small weirdness:
An event in space with a message sending probe that calls some advanced frigates that attack you. First the options are empty where you select ...god knows what... and than you are attacked. After winning...battle is bugged, and never ends.. restart needed. And the savegame before the battle is also corrupted.

Edit: tried again, loading a few turns earlier, went to "future war" anomaly again. Same result. its broken and its breaking the game.