Weird Cutscene Black Screen Issue (RTX 4080 Laptop) - Not a Crash!

[FoxtailStory]

So, I'm running into a strange issue with cutscenes. I've seen a lot of folks talking about crashes and total black screens, but that's not exactly what's happening to me. During certain cutscenes, the video just goes black for like 5-10 seconds, but the audio and gameplay keep going. I can even alt-tab out of the game just fine, so it's not a full freeze. It's almost like the cutscene video just... took a nap?

I'm rocking a pretty beefy laptop:

GPU: NVIDIA GeForce RTX 4080 12GB GDDR6
CPU: 13th Gen Intel Core i9-13900HX
RAM: 32GB DDR5
Honestly, this thing handles pretty much everything I throw at it, so this cutscene hiccup is a bit of a head-scratcher.

Since most of the fixes I've seen are for full crashes, which I'm not getting, I'm wondering if anyone's seen this specific issue before. I'm still within the refund window, so any help would be awesome before I decide to return the game.

[IceZero]

I have exact the same Problem.... its rly rly annoying. You miss so much in that time. Didnt wound a solution yet as well....

[Ricky the Pooh]

I doubt that it's got anything to do with your hardware. I've encountered the same issue a couple of times in just a few hours, the longest one being like 20 seconds. I thought I had alt-tabbed or something along those lines lol

[KawaMizu]

This usually happens when your drivers are not updated and graphic card is struggling. Did you make sure to have everything on newest version?
Also, what sometimes helps is, starting laptop new and re-opening the game

[Mig Jek]

Maybe could be the game use E core of your cpu . Check my post in the hub.