FINAL FANTASY XVI

FINAL FANTASY XVI

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Oni Oct 15, 2024 @ 3:03am
My PC suddenly shutdown during fast travel or some cutscene
I've seen many discussions about the game crashing at specific cutscene or dropping fps after a tot of hours. Well I was playing normally pretty much until I approached the first fight with Ultima when Joshua show up save us just had couple of strange shutdown before the fight during a fasttravel but after the fight it was the end...every time the game was crashing during the cutscene following the fight, no matter what I did, after trying more than 10 times, re-installing the game, all the possible drives, closing anyother application or tool, changing all the graphic setting I manage to skip over the cutscene and play the game again but it became very unstable, sometimes it just crash when I push on continue in the main menu, most likely it will crash during a fast travel or a cutscene, not just crashing but as I said the PC completely shutdown, now it's not playable at all. This game it's full of problem, I read it was crashing even on ps5!

CPU: AMD Ryzen 7 7800X3D
GPU: AMD 7900XTX
RAM: 32GB
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Showing 16-30 of 60 comments
Oni Oct 20, 2024 @ 10:08pm 
Now the temperatures have suddenly dropped on the sensor, but it started to shut down again after a secondary quest fast travel (after any secondary quest you get an option to fast travel back to whoever gave you that quest).
I don't know what's going on, but regardless of what the problem is, judging from how many people complain about various issues I can say that this game is trash, and not just the horrible porting on pc but also the original version on ps5 has issues with crashes and stuff which I never heard before on a console game!
Mashiro Oct 20, 2024 @ 11:40pm 
I had never encountered this since day 1. I used fast travel and zipping across hubs to finish off the side quests.
iameatingjam Oct 21, 2024 @ 12:01am 
Sounds like a hardware problem. Games don't make your computer turn off, unless of course, they are pushing it in a certain way, where it was already vulnerable. Synthetic stress tests don't necessarily push your components in the same way a game does.

What is your psu? The exact model? Watts don't mean a lot if say its dual rail. And one rail isn't enough for the gpu or something. Thats just one of many things it could be.

Have you tried turning xmp/expo off? That would at least strike memory off the list if it doesn't help. And if it does help... well there's your problem, your memory isn't stable enough. Either loosen the timings, lower the frequency, up the voltage, or some combination of the 3.
Last edited by iameatingjam; Oct 21, 2024 @ 12:04am
Pelmen_228 Oct 21, 2024 @ 12:48am 
I think that due to the heavy load on RAM and VRAM, the computer restarted. The game consumes a lot of VRAM after fast travel, and considering that it also has a memory leak, this is quite possible
jordyexists Oct 21, 2024 @ 12:54am 
Originally posted by Pelmen_228:
I think that due to the heavy load on RAM and VRAM, the computer restarted. The game consumes a lot of VRAM after fast travel, and considering that it also has a memory leak, this is quite possible
It doesn't have a memory leak. If it did, it would affect all systems. It only affects systems with lower VRAM GPUs and has worse effects on systems where those low VRAM cards are paired with relatively low system memory as well.

It is using the assets it loads and it caps out at around 14 GB of VRAM used at 4k with frame generation on, around 12 GB for 1440p and around 10 GB for 1080p. You can get it lower by reducing quality settings and TURNING OFF FRAME GENERATION.

If it were a memory leak it would constantly fill up the system's VRAM and RAM, regardless of the amount available, resulting in a universal problem on all hardware. The fact that it stops allocating VRAM after a certain point and has that issue in specific, highly detailed areas with a lot of assets, shows that it isn't a memory leak, but an optimisation issue specifically for cards with lower VRAM amounts.

If you're running into VRAM issues, disable frame generation first, that is exacerbating the issues by using more resources, including VRAM. Lowering the resolution is the next best thing you can to lower your VRAM usage, as well as lowering texture quality.

My system has enough VRAM that it hasn't run into these issues but I've heard that using Special K and setting the native resolution to 1080p helped another user with a 8GB VRAM GPU.

https://www.special-k.info/

That being said, VRAM/RAM issues shouldn't cause a full system shut-down; at worst, if it ran out of RAM and the page file wasn't properly set up (or was full for some strange reason) you might get an OS crash, but not a hardware side system shut down. If the system is shutting down, that is generally a sign of a thermal issue or a power issue.

Now, it could be that his RAM/VRAM doesn't have adequate cooling and that is the component that is overheating, but it is rare that RAM of any sort gets that hot, as it tends to pull way less voltage than other components like CPU and GPU core.
Generally that would be a sign of a poor thermal design of the entire PC, that it isn't venting the hot air out of the system fast enough that eventually the RAM/VRAM becomes too hot function, but usually the CPU or GPU are well beyond thermal limits before that would happen... Unless, as I said, the system doesn't have a proper exhaust to get rid of the excess heat. In such a scenario the system would likely show other thermal issues before the RAM overheats though, such as the down-clocking of both the CPU and GPU to try to stay within thermal limits.

Considering he has repasted his GPU multiple times and claims he has no thermal issues from his sensors, I doubt it is a thermal issue.

Thus, the likely culprit is power, but he says his power supply is relatively new. It could be a multi rail PSU issue like someone else mentioned, that is, too much load on a single rail in a dual rail PSU causing system shut down. His GPU does, after all, pull almost half of his allotted power budget alone, so if he's running the GPU and the motherboard PCI connectors off the same rail, that might explain why it's shutting off in scenarios where the SSD/CPU are also under a lot of load at the same time as the GPU.
Last edited by jordyexists; Oct 21, 2024 @ 1:29am
Pelmen_228 Oct 21, 2024 @ 1:25am 
Possibly. In such situations, it's just difficult to determine what exactly the problem is, considering that it still occurs in one game.
jordyexists Oct 21, 2024 @ 1:33am 
Originally posted by Pelmen_228:
Possibly. In such situations, it's just difficult to determine what exactly the problem is, considering that it still occurs in one game.
Yes, it is difficult to determine because every system is slightly different and has different limitations.

This game in particular is extremely heavy on basically every component in your system, including the SSD, so it is likely to expose hardware problems not found in other methods of testing. Even running something like Prime95 or IntelBurnTest and FurMark simultaneously to test stability, as while that is a very solid test for stability, it isn't utilising the drives much at all, and the extra load on the motherboard's power from the SSD being also hit hard simultaneously could be the "straw that broke the camel's back" so to say.
Last edited by jordyexists; Oct 21, 2024 @ 1:35am
Laguna Oct 21, 2024 @ 3:27am 
What SSD are you guys using? The game is using GPU decompression Directstorage and it may be incompatible with certain drives due to firmware on them. P44 Pro for example is broken for this game and will hard crash your system after some gameplay. NVME is part of PCIExpress and it is using part of your GPU so if the NVME goes down so does your GPU hence the system shutdown or restart as the BIOS needs to reset both.
Last edited by Laguna; Oct 21, 2024 @ 3:29am
C1REX Oct 21, 2024 @ 3:44am 
Originally posted by Laguna:
What SSD are you guys using? The game is using GPU decompression Directstorage and it may be incompatible with certain drives due to firmware on them. P44 Pro for example is broken for this game and will hard crash your system after some gameplay. NVME is part of PCIExpress and it is using part of your GPU so if the NVME goes down so does your GPU hence the system shutdown or restart as the BIOS needs to reset both.
I knew there are some DirectStorage optimised drives as I’ve got one but I wasn’t aware some drives are not compatible.
Does it really crash in games with DirectStorage or is it just slower?
Oni Oct 21, 2024 @ 6:03am 
Hell yeah it's difficult to understand, I played lots of games and never had anything like that.
I did re-pasted the GPU like 3 times, memory pads included in the last 3 days, CPU as well, checked all the connections, run tests for stability and all just looks normal.
Could still be that the PSU is faulty, or I was thinking about the ssd or the memories as well since the issue always happens when loading is involved.
My PSU is a Lian-Li SP850 which should have a single 12V rail so that shouldn't be the problem, SSD is a SK Hynix Platinum P41.
The fact that my PC shut down doesn't necessary means that there is a problem with overheating or power stability and since I can't get any hint from tests and sensors without any spare to try it's getting difficult to find the culprit.

Little note is that when I did change something like clean up the gpu, re-pasted it did work again for a good amount of hours than the problem came back, which is weird, that happens 2 or 3 times, I was able to play before and now when I try to load my game it shut down again...xD

Last update: I turned off the EXPO and it looks stable for now but it's too early to say, need to play a few sessions first.
Last edited by Oni; Oct 21, 2024 @ 7:53am
Laguna Oct 21, 2024 @ 4:30pm 
Originally posted by C1REX:
Originally posted by Laguna:
What SSD are you guys using? The game is using GPU decompression Directstorage and it may be incompatible with certain drives due to firmware on them. P44 Pro for example is broken for this game and will hard crash your system after some gameplay. NVME is part of PCIExpress and it is using part of your GPU so if the NVME goes down so does your GPU hence the system shutdown or restart as the BIOS needs to reset both.
I knew there are some DirectStorage optimised drives as I’ve got one but I wasn’t aware some drives are not compatible.
Does it really crash in games with DirectStorage or is it just slower?

Other Directstorage games should be fine since they fallback to CPU. But FFXVI and Ratchet both use Gdeflate which is GPU decompression and certain nvmes can't handle it due to firmware issues.
Last edited by Laguna; Oct 21, 2024 @ 4:31pm
Laguna Oct 21, 2024 @ 4:35pm 
Originally posted by Oni:
Hell yeah it's difficult to understand, I played lots of games and never had anything like that.
I did re-pasted the GPU like 3 times, memory pads included in the last 3 days, CPU as well, checked all the connections, run tests for stability and all just looks normal.
Could still be that the PSU is faulty, or I was thinking about the ssd or the memories as well since the issue always happens when loading is involved.
My PSU is a Lian-Li SP850 which should have a single 12V rail so that shouldn't be the problem, SSD is a SK Hynix Platinum P41.
The fact that my PC shut down doesn't necessary means that there is a problem with overheating or power stability and since I can't get any hint from tests and sensors without any spare to try it's getting difficult to find the culprit.

Little note is that when I did change something like clean up the gpu, re-pasted it did work again for a good amount of hours than the problem came back, which is weird, that happens 2 or 3 times, I was able to play before and now when I try to load my game it shut down again...xD

Last update: I turned off the EXPO and it looks stable for now but it's too early to say, need to play a few sessions first.

P41 Platinum uses the same controller as the P44 Pro and they both have issues with GPU Decompression games. You have to complain to SK Hynix or Solidigm to release a firmware update.
Last edited by Laguna; Oct 21, 2024 @ 4:35pm
david2.beaulieu Oct 21, 2024 @ 5:13pm 
same for me crash my lenovo legion rtx4070 since the new update game and win11 24h2 .. never crash since 50h of this game
Oni Oct 21, 2024 @ 5:33pm 
Originally posted by Laguna:
Originally posted by C1REX:
I knew there are some DirectStorage optimised drives as I’ve got one but I wasn’t aware some drives are not compatible.
Does it really crash in games with DirectStorage or is it just slower?

Other Directstorage games should be fine since they fallback to CPU. But FFXVI and Ratchet both use Gdeflate which is GPU decompression and certain nvmes can't handle it due to firmware issues.

Interesting...well the next step if the problem comes back would be trying to disable the DirectStorage, f it's the same as Ratchet should be enough to delete a couple of files.

After being able to play without issues on my last session, now it does shut down right away when I click on continue...this game is driving me crazy, doesn't make sense.
Let's try with this DirectStorage thing.

EDIT: deleting the 2 files doesn't work like in Ratchet, the game won't start.
Last edited by Oni; Oct 21, 2024 @ 5:48pm
jordyexists Oct 21, 2024 @ 7:27pm 
Originally posted by Oni:
Originally posted by Laguna:

Other Directstorage games should be fine since they fallback to CPU. But FFXVI and Ratchet both use Gdeflate which is GPU decompression and certain nvmes can't handle it due to firmware issues.

Interesting...well the next step if the problem comes back would be trying to disable the DirectStorage, f it's the same as Ratchet should be enough to delete a couple of files.

After being able to play without issues on my last session, now it does shut down right away when I click on continue...this game is driving me crazy, doesn't make sense.
Let's try with this DirectStorage thing.

EDIT: deleting the 2 files doesn't work like in Ratchet, the game won't start.
Well, at least we've found the cause of the problem.

As to how to fix it... I wish I could help more, but I'm at a loss. Please let us know if you find a solution and good luck!

It's also my first time hearing about this issue with nvme SSDs causing a full system shut-down! I guess in my defence, NVME drives are relatively new technology, so this behaviour isn't something I'd encountered before. Good to know that a full system shut down isn't only a thermal or power issue these days! Sorry I misdiagnosed the problem!
Last edited by jordyexists; Oct 21, 2024 @ 7:29pm
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Date Posted: Oct 15, 2024 @ 3:03am
Posts: 60