"The GPU device instance has been suspended."

[Ryunaki]

Running the game on a Founders 4090 + 7800X3D, native 4k no DLSS or frame gen but after around 90 to 150 minutes the game will crash with a "The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." I've searched and found other users having the same issues but without any solid fix. Tried reinstalling the game, clean installing the latest NVIDIA drivers, updated BIOS, using FFXVIfix, nothing seems to work.

[AtlasRedux]

Originally posted by iameatingjam:

Originally posted by TheEliminator:

I finally got around trying driver 561.09 and I didn't have any crashes in 2 and a half hours which is the most I've ever played without crashing. I'll try to play for longer tomorrow and see if it doesn't crash.

Thanks very much @iameatingjam
For anyone who hasn't tried that driver version, it's worth trying to see if it helps.

Oh good I'm very happy to hear that. I hope it keeps up.

Used DDU to clean. Tried 561.09. Does absolutely nothing, Almost done with the game and skipping the DLC anyways.

[Ryunaki]

Originally posted by TheEliminator:

I finally got around trying driver 561.09 and I didn't have any crashes in 2 and a half hours which is the most I've ever played without crashing. I'll try to play for longer tomorrow and see if it doesn't crash.

Thanks very much @iameatingjam
For anyone who hasn't tried that driver version, it's worth trying to see if it helps.

That sounds great, let us know if it keeps being stable. In my experience, I've had the game crash after nearly the three hour mark at the latest.

I've already completed my first playthrough and just have Kairos Gate and NG+ left so I'm going to take a few weeks off from the game and see if an upcoming driver or game update does anything. I've been in contact with SE technical support and they've basically told me they are sending all my info to the developer team and to keep an eye out for news on a game update.

[TheEliminator]

Originally posted by Ryunaki:

Originally posted by TheEliminator:

I finally got around trying driver 561.09 and I didn't have any crashes in 2 and a half hours which is the most I've ever played without crashing. I'll try to play for longer tomorrow and see if it doesn't crash.

Thanks very much @iameatingjam
For anyone who hasn't tried that driver version, it's worth trying to see if it helps.

That sounds great, let us know if it keeps being stable. In my experience, I've had the game crash after nearly the three hour mark at the latest.

I've already completed my first playthrough and just have Kairos Gate and NG+ left so I'm going to take a few weeks off from the game and see if an upcoming driver or game update does anything. I've been in contact with SE technical support and they've basically told me they are sending all my info to the developer team and to keep an eye out for news on a game update.

Will do!

Speaking of updates, it looks like an update may be on the way (well hopefully!).

https://www.reddit.com/r/FFXVI/comments/1h4szyx/new_update_incoming_soon_maybe/

[TheEliminator]

Update,

Played for 3 and a half hours and no crash.

[Ryunaki]

Originally posted by TheEliminator:

Update,

Played for 3 and a half hours and no crash.

Sounds like a solid fix. Sometime in the next week or two I'll try it out as well. Did you use DDU in safemode and all that to downgrade?

In other news, Nvidia released a new driver today but it didn't seem to help, got a crash after around 2 hours and 20 minutes.

[AtlasRedux]

Originally posted by Ryunaki:

Originally posted by TheEliminator:

Update,

Played for 3 and a half hours and no crash.

Sounds like a solid fix. Sometime in the next week or two I'll try it out as well. Did you use DDU in safemode and all that to downgrade?

In other news, Nvidia released a new driver today but it didn't seem to help, got a crash after around 2 hours and 20 minutes.

Means nothing. As I said, I used 561.09, cleaned with DDU as one should. Crashed after 1.5 hours, later under 1 hour. Unless you get more people to test and they all say it works, there is no correlation, definitely no causation. I also tried different BIOSes, reverting back to my failsafe BIOS. FF16 is the only game of the 1000+ games I own (including outside of Steam) that constantly crashes this way. I also played on latest driver (before the update today that is) and my "unstable" BIOS before, and played for 5 hours straight without issue. Means absolutely nothing, because next game session I then crashed within 45 minutes or so (not exactly sure, it was quick).

[thorin106]

I am thinking about buying the game and just may and hold on installing until Square looks into the problems.

[iameatingjam]

Originally posted by AtlasRedux:

Originally posted by Ryunaki:

Sounds like a solid fix. Sometime in the next week or two I'll try it out as well. Did you use DDU in safemode and all that to downgrade?

In other news, Nvidia released a new driver today but it didn't seem to help, got a crash after around 2 hours and 20 minutes.

Means nothing. As I said, I used 561.09, cleaned with DDU as one should. Crashed after 1.5 hours, later under 1 hour. Unless you get more people to test and they all say it works, there is no correlation, definitely no causation. I also tried different BIOSes, reverting back to my failsafe BIOS. FF16 is the only game of the 1000+ games I own (including outside of Steam) that constantly crashes this way. I also played on latest driver (before the update today that is) and my "unstable" BIOS before, and played for 5 hours straight without issue. Means absolutely nothing, because next game session I then crashed within 45 minutes or so (not exactly sure, it was quick).

Like I already explained, I suspect this is a catch-all type error that could have many different causes. In my case, increasing my gpu voltage solved the problem. In TheEliminator's case, changing the driver solved the problem. In your case, it could be something else entirely. If everybody was getting this error I doubt it would have a very positive review score on steam. Your experience != everybody's experience. There's a wide variety of hardware and software combinations out there.

I would help you troubleshoot but sounds like you're not really interested in that. Well anyway, I wish you well on, whatever your next gaming experience will be.

[TheEliminator]

Originally posted by Ryunaki:

Originally posted by TheEliminator:

Update,

Played for 3 and a half hours and no crash.

Sounds like a solid fix. Sometime in the next week or two I'll try it out as well. Did you use DDU in safemode and all that to downgrade?

In other news, Nvidia released a new driver today but it didn't seem to help, got a crash after around 2 hours and 20 minutes.

In my case, I did the lasiest thing possible, just installed it over the driver I was running (566.14),

Hopefully this sorts it in your case, as iameatingjam said, the same error could have different fixes for different people.

I'm undervolting on my PC and even with stock voltages, it didn't fix the crash until I rolled back the driver (which hasn't crashed even while undervolting).


It's really not ideal having to do this, but I'd rather do this and not worry about the game crashing during a long story boss fight (really wish the game autosaved during these!)

[Dfeeds]

I just tried capping (with the in game fps cap) the framerate to 120 fps and managed to play for 5 hours without a single crash. Before that I was barely making it more than an hour without crashing, no matter what I did per my previous post.

This fits the narrative that it seems like only high end GPUs seem to be crashing, and some other 4000 series nvidia GPUs. Basically only the GPUs that can actually reach above 120 fps with or without frame gen. With a 4090 and 9800x3d, I can only get above 120fps if I use DLSS set to quality, with 3440x1440 native (frame gen off). If I were to use DLAA I would barely be above 100. And I was, in fact, using DLAA at native for the first several hours of my play through, which may explain why I wasn't crashing at all.

I'll be playing more this weekend to fully test. It's easy enough for anyone else to try out on their own. Well, easier than rolling back the drivers.

I'm using the latest nvidia drivers (566.36).

[Ryunaki]

Originally posted by Dfeeds:

I just tried capping (with the in game fps cap) the framerate to 120 fps and managed to play for 5 hours without a single crash. Before that I was barely making it more than an hour without crashing, no matter what I did per my previous post.

This fits the narrative that it seems like only high end GPUs seem to be crashing, and some other 4000 series nvidia GPUs. Basically only the GPUs that can actually reach above 120 fps with or without frame gen. With a 4090 and 9800x3d, I can only get above 120fps if I use DLSS set to quality, with 3440x1440 native (frame gen off). If I were to use DLAA I would barely be above 100. And I was, in fact, using DLAA at native for the first several hours of my play through, which may explain why I wasn't crashing at all.

I'll be playing more this weekend to fully test. It's easy enough for anyone else to try out on their own. Well, easier than rolling back the drivers.

I'm using the latest nvidia drivers (566.36).

I'll give it a shot after work. I run the game at 3840x2160 native no DLSS/Frame gen on a 240hz 4K QD-OLED with G-sync and HDR on. While I haven't been tracking my framerates, I don't believe I'm hitting any where near the 240 fps cap even with the cutscene uncap fix but I'll definitely try your suggestion about lowering the frame limit.

Admittedly my testing scenario is somewhat scuffed lately. Since I've completed the game and just have a long post-game activity left (Kairos Gate, which I've heard takes longer than an hour to complete for the achievement) and NG+ on FF mode (Which I want to do after Kairos), I've been mostly just running the game in the background and tabbing in to fast travel or talk to random NPCs until I crash which might be introducing extra failure points (Alt tabbing being a talked about crash culprit).

[AtlasRedux]

Originally posted by Dfeeds:

I just tried capping (with the in game fps cap) the framerate to 120 fps and managed to play for 5 hours without a single crash. Before that I was barely making it more than an hour without crashing, no matter what I did per my previous post.

This fits the narrative that it seems like only high end GPUs seem to be crashing, and some other 4000 series nvidia GPUs. Basically only the GPUs that can actually reach above 120 fps with or without frame gen. With a 4090 and 9800x3d, I can only get above 120fps if I use DLSS set to quality, with 3440x1440 native (frame gen off). If I were to use DLAA I would barely be above 100. And I was, in fact, using DLAA at native for the first several hours of my play through, which may explain why I wasn't crashing at all.

I'll be playing more this weekend to fully test. It's easy enough for anyone else to try out on their own. Well, easier than rolling back the drivers.

I'm using the latest nvidia drivers (566.36).

I always play with capped framerate (LG C2, 4K 120Hz, RTX 4090, 7950X3D). Also does absolutely nothing for me.
And again, people need to play more than 5 hours before saying anything. 5 hours is nothing. I can randomly get 5 hours straight without issues too, then 45 minutes next session and bam, crash.
I'm almost finished with the game, not going to bother with hard mode or DLC or achievements unless a magical fix comes up.

[Dfeeds]

Originally posted by Ryunaki:

Originally posted by Dfeeds:

I just tried capping (with the in game fps cap) the framerate to 120 fps and managed to play for 5 hours without a single crash. Before that I was barely making it more than an hour without crashing, no matter what I did per my previous post.

This fits the narrative that it seems like only high end GPUs seem to be crashing, and some other 4000 series nvidia GPUs. Basically only the GPUs that can actually reach above 120 fps with or without frame gen. With a 4090 and 9800x3d, I can only get above 120fps if I use DLSS set to quality, with 3440x1440 native (frame gen off). If I were to use DLAA I would barely be above 100. And I was, in fact, using DLAA at native for the first several hours of my play through, which may explain why I wasn't crashing at all.

I'll be playing more this weekend to fully test. It's easy enough for anyone else to try out on their own. Well, easier than rolling back the drivers.

I'm using the latest nvidia drivers (566.36).

I'll give it a shot after work. I run the game at 3840x2160 native no DLSS/Frame gen on a 240hz 4K QD-OLED with G-sync and HDR on. While I haven't been tracking my framerates, I don't believe I'm hitting any where near the 240 fps cap even with the cutscene uncap fix but I'll definitely try your suggestion about lowering the frame limit.

Admittedly my testing scenario is somewhat scuffed lately. Since I've completed the game and just have a long post-game activity left (Kairos Gate, which I've heard takes longer than an hour to complete for the achievement) and NG+ on FF mode (Which I want to do after Kairos), I've been mostly just running the game in the background and tabbing in to fast travel or talk to random NPCs until I crash which might be introducing extra failure points (Alt tabbing being a talked about crash culprit).

Fair. At that res I doubt you're getting that high, FPS wise. I know I wasn't. It was really just during less intense moments but I was pretty consistently crashing during dialogue with people, when the FPS would shoot up. The other thing I did was to set the FPS fix to "false" and manually set it to 59.97. It's the only way I could get the crash to not happen during cutscenes, myself. I also have frame gen turned off because it's caused out of memory errors in UE5 games.

Originally posted by AtlasRedux:

Originally posted by Dfeeds:

I just tried capping (with the in game fps cap) the framerate to 120 fps and managed to play for 5 hours without a single crash. Before that I was barely making it more than an hour without crashing, no matter what I did per my previous post.

This fits the narrative that it seems like only high end GPUs seem to be crashing, and some other 4000 series nvidia GPUs. Basically only the GPUs that can actually reach above 120 fps with or without frame gen. With a 4090 and 9800x3d, I can only get above 120fps if I use DLSS set to quality, with 3440x1440 native (frame gen off). If I were to use DLAA I would barely be above 100. And I was, in fact, using DLAA at native for the first several hours of my play through, which may explain why I wasn't crashing at all.

I'll be playing more this weekend to fully test. It's easy enough for anyone else to try out on their own. Well, easier than rolling back the drivers.

I'm using the latest nvidia drivers (566.36).

I always play with capped framerate (LG C2, 4K 120Hz, RTX 4090, 7950X3D). Also does absolutely nothing for me.
And again, people need to play more than 5 hours before saying anything. 5 hours is nothing. I can randomly get 5 hours straight without issues too, then 45 minutes next session and bam, crash.
I'm almost finished with the game, not going to bother with hard mode or DLC or achievements unless a magical fix comes up.

Capped to what? Capping mine at 165 didn't help. I had to set it specifically to 120. Do you have frame gen on or off? I have it turned off. And mate, 5 hours is not "nothing." I don't know what you do on a daily basis but I don't routinely have even 5 hours to play a game straight. For the last 3 days I couldn't make it more than an hour without crashing, regardless. So yes, 5 hours is something.

[AtlasRedux]

Originally posted by Dfeeds:

Capped to what? Capping mine at 165 didn't help. I had to set it specifically to 120. Do you have frame gen on or off? I have it turned off. And mate, 5 hours is not "nothing." I don't know what you do on a daily basis but I don't routinely have even 5 hours to play a game straight. For the last 3 days I couldn't make it more than an hour without crashing, regardless. So yes, 5 hours is something.

120, frame gen off. 5 hours is nothing to TEST A GAME FOR STABILITY. We're not talking about you casually gaming, we're talking about GAME STABILITY TESTING.
For that, 5 hours is nothing.
Again, even I can get 5 hours straight without issues. That means nothing, when next session I crash in 45 minutes. One 5 hour session is not a stability test, that's you casually gaming and is irrelevant for this issue. Either do a longer test, or many sessions. One single 5 hour session is completely useless data, since anyone can randomly get 5 hour or more in a single session without crash.

[iameatingjam]

Originally posted by AtlasRedux:

Originally posted by Dfeeds:

Capped to what? Capping mine at 165 didn't help. I had to set it specifically to 120. Do you have frame gen on or off? I have it turned off. And mate, 5 hours is not "nothing." I don't know what you do on a daily basis but I don't routinely have even 5 hours to play a game straight. For the last 3 days I couldn't make it more than an hour without crashing, regardless. So yes, 5 hours is something.

120, frame gen off. 5 hours is nothing to TEST A GAME FOR STABILITY. We're not talking about you casually gaming, we're talking about GAME STABILITY TESTING.
For that, 5 hours is nothing.
Again, even I can get 5 hours straight without issues. That means nothing, when next session I crash in 45 minutes. One 5 hour session is not a stability test, that's you casually gaming and is irrelevant for this issue. Either do a longer test, or many sessions. One single 5 hour session is completely useless data, since anyone can randomly get 5 hour or more in a single session without crash.

Deep breaths