Crashing on Steam Deck (Windows 11)

[SomeAfroGuy]

Bought the game on the 24th but have only been able to play the Sonic Generations part stably. The Shadow Generations executable opens and immediately crashes. I found out that if I manually move the game from the SD to my C drive, it runs but crashes at the first homing attack point at the asteroids after the first cutscene and only opens to a black screen after.

Microsoft C++ is fully updated, drivers have been as well. Every other Sonic game on my Steam Deck runs flawlessly. Anyone else dealing with this issue? Any fixes? Any help would be appreciated.

[newdivide15]

I am also dealing with this issue. I have tried verifying my files, running the game in big picture mode, and even uninstalling and reinstalling the game with no success. It's very frustrating as the store page says the game is verified to run on steam but it clearly isn't if it won't even open. I've also had this issue with Sonic Frontiers when the last update for that came out.

[SomeAfroGuy]

The response I got from Sega was:

“ Unfortunately Sonic X Shadow Generations is officially not compatible with the Steam Deck, since the game was never developed under such a configuration.

We would suggest to remove any modifications, like overclocking or game mods and to check if your are on the latest firmware version.

Additionally, please see the following Steam Guide for further troubleshooting:

https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

Should this have not effect, we can only recommend to contact Steam for further assistance.”

TLDR no help at all.

[newdivide15]

Figured as much. Why say the game is compatible on steam deck when it actually isn't?? Each time I've tried to launch it I have all the dlc turned off. I also contacted steam support and they were like "well we didn't make the game so talk to sega"

[GrimAtrament]

steam deck is using linix.

[SomeAfroGuy]

**POSSIBLE FIX FOR CRASH**

I remembered that Sonic Frontiers also has issues loading and I needed DXVK in order to run the game. It seems the same thing needs to be done here.

https://github.com/doitsujin/dxvk/releases/tag/v2.4.1

Download dxvk-2.4.1.tar.gz
Use Winrar/7-Zip to open
Go to x64
Extract d3d11.dll & dxgi.dll into the games root folder (replace if you have to)
Run game

Enjoy!

[newdivide15]

It worked for me! It didn't work for Sonic Frontiers though

[zZHyperSomniacZz]

Originally posted by SomeAfroGuy:

The response I got from Sega was:

“ Unfortunately Sonic X Shadow Generations is officially not compatible with the Steam Deck, since the game was never developed under such a configuration.

We would suggest to remove any modifications, like overclocking or game mods and to check if your are on the latest firmware version.

Additionally, please see the following Steam Guide for further troubleshooting:

https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

Should this have not effect, we can only recommend to contact Steam for further assistance.”

TLDR no help at all.

id hate to be the one to say it but it runs flawlessly on my steam deck. I think sega made up a bogus reason.

[CJM]

Originally posted by newdivide15:

Figured as much. Why say the game is compatible on steam deck when it actually isn't?? Each time I've tried to launch it I have all the dlc turned off. I also contacted steam support and they were like "well we didn't make the game so talk to sega"

Valve is marking the game as Steam Deck Verified, not sure that has anything to do with Sega.

Typically, the Developer/Publisher doesn't support the Linux/Proton configuration, that falls entirely on Valve's shoulders. Valve's priority may not be to get a particular game running. If not Valve, then the Open Source community around the Mesa, Wine, and Proton projects. The ProtonDB page for Sonic X Shadow reports Platinum compatibility.
https://www.protondb.com/app/2513280

The Developer/Publisher is responsible for supporting the game under a Windows 11 configuration, wherein Valve's support requirements are practically nil.

Originally posted by XlSpeedFreaklX:

Originally posted by SomeAfroGuy:

The response I got from Sega was:

“ Unfortunately Sonic X Shadow Generations is officially not compatible with the Steam Deck, since the game was never developed under such a configuration.

We would suggest to remove any modifications,

id hate to be the one to say it but it runs flawlessly on my steam deck. I think sega made up a bogus reason.

Presumably, Sega refused to provide support for "such a configuration", because they assumed the OP was running a factory stock Steam Deck (Linux/Proton), and didn't install Windows 11.

With Windows 11 on the device, it fall within Sega's support requirements of a "Windows PC".

Sega's non-support response was to "remove any modifications" like Windows 11. Does the game work better under Linux than Windows?

[newdivide15]

Originally posted by newdivide15:

It worked for me! It didn't work for Sonic Frontiers though

Well unfortunately I'm right back where I started. The game won't open for me anymore

[Underdog]

Originally posted by SomeAfroGuy:

**POSSIBLE FIX FOR CRASH**

I remembered that Sonic Frontiers also has issues loading and I needed DXVK in order to run the game. It seems the same thing needs to be done here.

https://github.com/doitsujin/dxvk/releases/tag/v2.4.1

Download dxvk-2.4.1.tar.gz
Use Winrar/7-Zip to open
Go to x64
Extract d3d11.dll & dxgi.dll into the games root folder (replace if you have to)
Run game

Enjoy!

This works. Thank you!

However, seems you can't use the mod manager with it since HMM needs to install a d3d11.dll to work. Tried to see if just the dxgi.dll would work with HMMs d3d11.dll, but no dice

Anyone know if there's a work around for that?

[Dragon Protector]

Originally posted by MVP:

Originally posted by SomeAfroGuy:

**POSSIBLE FIX FOR CRASH**

I remembered that Sonic Frontiers also has issues loading and I needed DXVK in order to run the game. It seems the same thing needs to be done here.

https://github.com/doitsujin/dxvk/releases/tag/v2.4.1

Download dxvk-2.4.1.tar.gz
Use Winrar/7-Zip to open
Go to x64
Extract d3d11.dll & dxgi.dll into the games root folder (replace if you have to)
Run game

Enjoy!

This works. Thank you!

However, seems you can't use the mod manager with it since HMM needs to install a d3d11.dll to work. Tried to see if just the dxgi.dll would work with HMMs d3d11.dll, but no dice

Anyone know if there's a work around for that?

I hope someone has a fix for this

[Valfossa]

Steam Deck on Windows 11?!
https://www.youtube.com/watch?v=wLg04uu2j2o

[Bluetomahawk222]

Originally posted by Chrisader:

Steam Deck on Windows 11?!
https://www.youtube.com/watch?v=wLg04uu2j2o

Look im not qualified to speak about a solution.


All i know is that I DO NOT use windows 11 on my steam deck and it’s run perfectly since day 1.

Of course, in my opinion, if you have the choice you shouldn’t be using windows 11 on ANY device[\strike]

[Skorge]

game runs flawless and fully modded on SteamOS. something is going on with your windows install